Ultimate Nutrition, Inc.

Complaint ID#:
***
Company Name:
Ultimate Nutrition, Inc
Company Contact Name:
*** ***
Company Contact Phone:
###-###-####
Company Contact Email:
***
Consumer's Name:
*** ***
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
Revdex.com, Inc** *** *** *** *** *** *** Date: July 16th, Re: Customer product complaint Dear *** ***, *** *** contacted our company via email on May 23rd, at 2:PMBased on our records, our customer service representative, *** *** replied to this gentleman’s request on May 23rd, at 2:PM*** *** asked *** *** for pictures of the product and all relevant lot information so our Quality Department could conduct a thorough investigationThis information was provided by *** *** on May 27th, at 9:AM*** *** sent an email on June 5th, at 2:AM requesting an update of our investigation*** *** responded to *** *** at 8:AM June 5th, letting him know he has not received the results of our Quality Department’s investigation and that he would follow up and alert *** *** as soon as the investigation was resolvedOn June 20th, Marc Hudson received the results of our Quality Department’s investigation which was quickly forwarded to *** ***The identical retention sample of *** ***’ product was examined by our lab and other applicable quality control employeesThe condition of the bottle and the powder were examined closelyThere were no hardened clumps or granules found in the powderThe powder was soft and fluffy in texture and conditionThere were a few clumps, but they broke down very easily and the powder still mixed well in water as it’s supposed toThis product has a very complex formula and an active ingredient in this product is oil based pre-blendOils do have the ability to attract other ingredients just as flour would clump together with a water mixtureBased on our findings, we decided that there was nothing wrong with *** ***’ productWe are a manufacturer of products and consumers usually buy our products from other retailers or in this case, the product was purchased at a trade showOnce our products leave our establishment, it is out of our control how other retailers, gyms, etcstore and distribute our productsThis is why we ask customer’s who have any discrepancy to please contact whomever they bought our product from to resolve any issuesWe’re sorry to hear a long standing customer is dissatisfied with our decision but we feel as though our investigation was nothing but professional and justifiedRespectfully, *** *** Executive Vice President Quality, Regulatory & Safety

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Be that as it may just because you checked the aforementioned "powder" it is not the same exact powder that I hadI have witnesses who saw it and your corporation basically called me a liarI want a reason as a company cannot afford 97$ to someone who used to purchase your products at all times. And even though I did not purchase the product directly from you this is still your product and it was still brand newHudson stated to me I could still be compensated a bottle just not monatary valueWhich is fine I do not want money just a replacement bottleI figured this is better than court action or Media attentionI just want whats lawfully just for the the people. Thank youJust one simple replacement bottle And the company stated there were clumps but crumbled...my clumps did not crumble!

Review: I purchased 4 containers of "Muscle Juice 2544" approximately 14-16 months ago and two of these containers have developed a strong, pungent odor. One of the odorous containers was opened a few months ago and developed the odor, then I opened a second container to find the same. All of the containers are within the marked shelf life indicated on the bottom of March, 2014. I have sent photos, usage details, storage details, and a problem description to Ultimate Nutrition and they refuse to assist in any way.

Product_Or_Service: Muscle Juice 2544

Desired Settlement: DesiredSettlementID: Refund

I expect a refund.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

Customer contacted us on July 14th stating he wanted to return a product.

On July 15th our customer service responded and said. We regret to hear about your experience with our product. We suggest returns/exchanges be taken up with whatever retailer that you bought the product from.

Consumer Response /* (3000, 7, 2013/08/07) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The product is defective. I am unable to return it to the retailer. The manufacturer is ultimately responsible for its products and should provide a refund or replacement.

Business Response /* (4000, 9, 2013/08/09) */

All product returns, exchanges must be done with the retailer from where the product was purchased from.

Consumer Response /* (4200, 11, 2013/08/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I don't keep records of sales receipts for over 12 months and therefore am unable to go throught the retailer. The manufacturer should stand behind its product regardless of the distribution channel.