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Ultimate Roofing & Construction

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Ultimate Roofing & Construction Reviews (4)

They did a great job on the siding

Initial Business Response /* (1000, 5, 2015/04/02) */
o Whom it May Concern,
Ultimate Roofing and Construction appreciates the opportunity to respond to the complaint made by *** *** on March 27, Mrs*** was a customer of ours, but unfortunately Mrs***'s recitation of
the facts is not accurateMrs***'s home was damaged by a storm in May 2013, and needed certain interior and exterior repairsOn July 25, 2013, we entered into a contract to repair Mrs***'s roof and portion of interior onlyThe initial contract price was $6,903.91, and insurance approved damages of appox$8,After fully and correctly performing the repairs to Mrs***'s roof, Mrs*** advised us as to her family's health issues, and her desire to not pay the balance for the work performed by Ultimate Roofing and ConstructionUltimate Roofing and Construction's primary focus is on customer service, and upon hearing about Mr***'s family emergency agreed to discount the total cost of our billIn fact, Ultimate Roofing and Construction discounted the bill by more than $1,We did this in an attempt to accommodate Mrs*** and her familyIn spite of our accommodation, Mrs*** believed that she was not obligated to pay even the reduced contract amountAfter extended conversations with Mrs***, she agreed to pay our bill for the work that was performedAt no time prior to the filing of this complaint, were we advised that Mrs*** was dissatisfied with our workWe are disappointed in the allegations put forward by Mrs***, but believe we performed the work we contracted to do in workmanlike and timely mannerWe also believe that we did everything we could as a customer-oriented company to assist Mrs*** and her family in their time of needOur Final contract states ROOF ONLY and is initialed by husband and owner of Ultimate Roofing and Construction

Expected a more personal approach to construction They pretend they are "good old home town firemen" but they are just like any other construction company that subcontracts Ultiimate Roofing brings a crew to your home and turns them loose with no supervision The first day there was NO one on site to answer their questions They do not review the contract and provide guidance to their crews You must watch them every step of the way to assure you get what you asked for They will call you and ask for payment before work is completed The only time they seem to refer to the contract is when they want payment What you specified for the project is secondary Communication between the crews, the so called project manager and the office is severely lacking almost non-existent We had issues with how they installed support beams on our covered porch We called the crew chief at 2:p.m The crews continued to our horror and their crew chief FINALLY showed up at 10:p.m that late to do anything as the beams were set When we continued to express concern, they offered a written guarantee for the beams When it came time to close the project, they balked on providing the written warranty, they had previously promised Per Ultimate Roofing"The product I provided you was a remodel extension with NO warranty" Be aware if they do any work for you that you need to understand how they will stand behind it if you have issues Hopefully, we do not have an issues with the support beams, time will tell as the porch was just completed

They did a great job on the siding.

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