Ultimate Security Systems, Inc.

We are in receipt of your letter dated March 18, regarding the above mentioned Revdex.com complaint reference number. Ultimate Security Systems has made a business decision not to pursue the balance of the contract owed by the ***We will consider their account paid in full and have cancelled their services per their requestThe Revdex.com can consider this case closed

OUR CUSTOMER HAS A CONTRACT THAT WAS SIGNED SEVERAL YEARS AGO AND RENEWS ANNUALLY AUTOMATICLY, UNLESS WE RECEIVE DAYS WRITTEN NOTICE PRIOR TO THE RENEWAL DATE OF THE CONTRACTHOWEVER, BASED ON THE CLIENT DISPUTING THIS ISSUE, WE HAVE SET UP HIS ACCOUNT TO BE CANCELLED IMMEDIATELY WITH NO FURTHER FINANCIAL OBLIGATION ON HIS PARTYOU CAN CONSIDER THIS MATTER TAKEN CARE AND RESOLVEDTHEREFORE, *** *** ACCOUNT IS CONSIDERED TERMINATED AND PAID IN FULLANY QUESTIONS, PLEASE CONTACT USREGARDS, I** ***, BUSINESS MANAGER

Complaint:***
I am rejecting this response because: I do not recollect any signed contract with ultimatePlease tell me which year did I sign with your companyWhen was the last time did I renew with youWhen did you service my system.Do you think a alarm system not service for probably years still function wellWhen was the alarm set off for what cause?
Regards,*** ***

I filed a complaint against Ultimate Security Systems on 8/30/16. On 9/7/16, I received a response that the company would settle the dispute and refund me monies owed. I accepted the response, but to this day, I have not received a refund

Complaint: [redacted]
I am rejecting this response because:I was not having problems in December2014;  they could not monitor because as I informed them on Dec14 we no longer had a phone line which is required to monitor. I received only 2 letters dated Dec232014 and Jan162015 stating they were trying to reach us by phone because were not receiving communication from the security system. I called again, told them about the phone conversation cancelling their services on Dec142014 and the balance was paid in full because we no longer had a phone line. On the Dec letter I wrote “Back up Radio $26 mth”  At no point did they state verbally nor in writing that a letter to cancel was required nor on their original setup invoice of $455 dated Sept0408; instead, during my phone conversations I was told that they would cancel and to get in touch in future if I wanted a back up radio to accommodate a cell phone. They say that they made many attempts  to contact us via phone and left messages when we did not have a phone and no one ever asked us for our cell phone number and yet they have continued to charge for over a year and want to settle for a service that they were not providing since Dec 2014 because no phone line could be monitored which is tantamount to fraud and they have never had contact with our insurance. We do not owe them any money and want them to get in touch with “collections” to repair our credit. I do have hard copies of all documents referenced in this and the previous complaint.
Regards,
[redacted]

IN ORDER TO SETTLE THIS DISPUTE, ULTIMATE SECURITY WILL REFUND THE DISPUTED AMOUNT TO [redacted]. HOWEVER, WE DO HAVE CONTRACTS...

WITH ALL OF OUR CUSTOMERS, AND IN THIS CASE, [redacted] WAS CONTRACTUALLY OBLIGATED TO FULLFILL HER MONITORING PAYMENTS TO US THROUGH HER CONTRACT RENEWAL DATE OF 7/28/2017. WE WILL MAKE A CONSESSION IN THIS CASE AND WAIVE HER CONTRACT OBLIGATION AND REFUND HER DISPUTED AMOUNT AS INDICATED IN HER COMPLAINT.

THE [redacted] SIGNED A MONITORING AGREEMENT WITH OUR COMPANY SEVERAL YEARS AGO. THIS CONTRACT RENEWS AUTOMATICALLY EVERY YEAR ON THE CONTRACT ANNIVERSARY DATE, UNLESS THE CUSTOMER GIVES US 90 DAYS WRITTEN NOTICE PRIOR TO THE ANNIVERSARY DATE. WE NEVER RECEIVED THE REQUIRED 90 DAYS NOTICE, THEREFORE...

THE CONTRACT RENEWED FOR ANOTHER 12 MONTHS, AND IN AS MUCH, PRODUCING A FINAL CONTRACT BILL FOR $283.55. THE [redacted] MADE A DECISION TO CHANGE COMPANIES AND CANCEL THEIR MONITORING SERVICE WITH US. THERE WAS NOTHING WE DID WRONG AS A COMPANY THAT WOULD WARRANT US NOT TO WITHHOLD TO THE TERMS OF OUR CONTRACT. WE FEEL THAT THE $283.55 IS A VALID AND RESONABLE CHARGE TO FULFILL THE [redacted] CONTRACT RESPONSIBILITIES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]:   We are in receipt of your letter dated June 22, 2016 regarding the above mentioned Revdex.com complaint reference number.  Ultimate Security Systems has made a business decision not to pursue the balance of the contract owed by [redacted]. We have cancelled all collection activity and the customers payment history will not be reported to any Credit Reporting Agencies.  We will consider their account paid in full and have cancelled their services per their request. The Revdex.com can consider this case closed.   Sincerely,   Ira L Business Manager

IN ORDER TO SETTLE THIS DISPUTE, ULTIMATE SECURITY WILL REFUND THE DISPUTED AMOUNT TO [redacted]. HOWEVER, WE DO HAVE CONTRACTS WITH ALL OF OUR CUSTOMERS, AND IN THIS CASE, [redacted] WAS CONTRACTUALLY OBLIGATED TO FULLFILL HER MONITORING PAYMENTS TO US THROUGH HER CONTRACT RENEWAL DATE...

OF 7/28/2017. WE WILL MAKE A CONSESSION IN THIS CASE AND WAIVE HER CONTRACT OBLIGATION AND REFUND HER DISPUTED AMOUNT AS INDICATED IN HER COMPLAINT.

SINCE 2014 WHEN OUR CUSTOMER WAS HAVING PROBLEMS WITH THEIR SECURITY SYSTEM, OUR FIRST PRIORITY WAS TO TRY AND SAVE THEM FROM CANCELLING SERVICE, AND WE DID PROPOSE OPTIONS TO FIX THE CUSTOMERS ISSUES THAT THEY WERE HAVING WITH THEIR...

SECURITY SYSTEM. AFTER MANY UNSUCCESSFUL ATTEMPTS TO REACH THE CUSTOMER OVER AN EXTENDED PERIOD OF TIME TO DISCUSS THE PROPOSAL, VIA TELEPHONE AND US MAIL, WE HAD NO ALTERNATIVE THAN TO SEND THIS ACCOUNT TO A COLLECTION AGENCY FOR THE PAST DUE UNPAID BALANCE. WE HAVE ADVISED THE CUSTOMER MANY TIMES THAT WE CANNOT CANCEL ANY CUSTOMERS ACCOUNT WITHOUT A LETTER IN WRITING. THE LETTER IS REQUIRED FOR INSURANCE PURPOSES, AND LEGAL PURPOSES SINCE WE ARE CANCELLING THE 24/7 MONITORING OF A FIRE ALARM SYSTEM. THERE ARE SERVICES THAT WERE PROVIDED TO THE CUSTOMER THAT WERE NOT PAID FOR, SINCE WE NEVER RECEIVED A LETTER IN WRITING. WE WILL BE MORE THAN HAPPY TO MAKE A SETTLEMENT WITH THE CUSTOMER TO CANCEL THE ACCOUNT, BUT WE DO NEED A LETTER IN WRITING FIRST REQUESTING TO CANCEL THEIR ACCOUNT!

SINCE 2014 WHEN OUR CUSTOMER WAS HAVING PROBLEMS WITH THEIR SECURITY SYSTEM, OUR FIRST PRIORITY WAS TO TRY AND SAVE THEM FROM CANCELLING SERVICE, AND WE DID PROPOSE OPTIONS TO FIX THE CUSTOMERS ISSUES THAT THEY WERE HAVING WITH THEIR SECURITY SYSTEM. AFTER MANY UNSUCCESSFUL ATTEMPTS TO REACH THE...

CUSTOMER OVER AN EXTENDED PERIOD OF TIME TO DISCUSS THE PROPOSAL, VIA TELEPHONE AND US MAIL, WE HAD NO ALTERNATIVE THAN TO SEND THIS ACCOUNT TO A COLLECTION AGENCY FOR THE PAST DUE UNPAID BALANCE. WE HAVE ADVISED THE CUSTOMER MANY TIMES THAT WE CANNOT CANCEL ANY CUSTOMERS ACCOUNT WITHOUT A LETTER IN WRITING. THE LETTER IS REQUIRED FOR INSURANCE PURPOSES, AND LEGAL PURPOSES SINCE WE ARE CANCELLING THE 24/7 MONITORING OF A FIRE ALARM SYSTEM. THERE ARE SERVICES THAT WERE PROVIDED TO THE CUSTOMER THAT WERE NOT PAID FOR, SINCE WE NEVER RECEIVED A LETTER IN WRITING. WE WILL BE MORE THAN HAPPY TO MAKE A SETTLEMENT WITH THE CUSTOMER TO CANCEL THE ACCOUNT, BUT WE DO NEED A LETTER IN WRITING FIRST REQUESTING TO CANCEL THEIR ACCOUNT!

A refund check has been sent to the consumer, we spoke to her to let her know it is coming.

This email is regarding the above captioned complaint reference number. Mr. [redacted] indeed did cancel his service with us several months ago. Due to the nature...

of our business, unfortunately our billing system is tied in with our emergency monitoring station, and we cannot cancel a security system monitored account until we know if the new owners or renters are going to take over the central station monitoring of the alarm system. In as much, this can take some time, and during this period of transition, cancelled accounts, like Mr. [redacted], may continue to receive billing notices even though we have advised him several times to just ignore these bills and to throw them away. We also advised Mr. [redacted] that in no way is he responsible for any of those payment requests ( see attached email below). We also insured Mr. [redacted] that his account was terminated with us in excellent standing, and would never be sent to a collection agency by us.
We have made a special exception due to the fact of how upset Mr. [redacted] is, and have gone ahead and cancelled the billing element of his prior account, which will now guarantee that Mr. [redacted] with not receive any further billing notices from Ultimate Security.
Even though Mr. [redacted] was upset about this process, we did continue to advise him, that he was never responsible for any further payments after he cancelled his account with us. Therefore, unfortunately we do not feel any kind of payment or compensation to Mr. [redacted] is warranted at this time.
If you have any questions, please contact my office.

THE [redacted] SIGNED A MONITORING AGREEMENT WITH OUR COMPANY SEVERAL YEARS AGO. THIS CONTRACT RENEWS AUTOMATICALLY EVERY YEAR ON THE CONTRACT ANNIVERSARY DATE, UNLESS THE CUSTOMER GIVES US 90 DAYS WRITTEN NOTICE PRIOR TO THE ANNIVERSARY...

DATE. WE NEVER RECEIVED THE REQUIRED 90 DAYS NOTICE, THEREFORE THE CONTRACT RENEWED FOR ANOTHER 12 MONTHS, AND IN AS MUCH, PRODUCING A FINAL CONTRACT BILL FOR $283.55. THE [redacted] MADE A DECISION TO CHANGE COMPANIES AND CANCEL THEIR MONITORING SERVICE WITH US. THERE WAS NOTHING WE DID WRONG AS A COMPANY THAT WOULD WARRANT US NOT TO WITHHOLD TO THE TERMS OF OUR CONTRACT. WE FEEL THAT THE $283.55 IS A VALID AND RESONABLE CHARGE TO FULFILL THE [redacted] CONTRACT RESPONSIBILITIES

Complaint: [redacted]
I am rejecting this response because:I cancelled the account numerous times via a mobile phone and was never told that they needed in writing until I received a $400+ bill last month and called. That was the first time I was told that my account was sent to collections, I needed to send something in writing and pay this balance although they did not monitoring because on since December 2014 we no longer had a land line which I informed them when I called in December 2014, Jan 2014, March 2014 and so on and so forth as previous attachments have illustrated. On none of their invocies or in any conversation or the initial set-up invoice was it stated that I had to send something in writing which I would have done.  I also informed Ultimate on the aforementioned dates that we did not was to install a “black box” which was their recommendation to accommodate a mobile phone and yet they continued to charge a fee for monitoring when they knew they were not receiving a signal and had been told on numerous occasions that we had cancelled their services as a result on no longer having a phone line and paid the balance.  If receiving “cancellation” of services has indeed been their policy, where was it ever written and sent to us and why in all my phone conversations was this not stated – because it was not their policy and now that I have registered a complaint for bring fraudulent charged for services not received, all of a sudden they have this policy which they never informed me was required until now after they have charged over $400  for services not received.  I am not settling for services I did not receive and they are to inform collections they were mistaken.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We have been provided a yearly contract in many years.  They just cant assume we agree.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

SINCE 2014 WHEN OUR CUSTOMER WAS HAVING PROBLEMS WITH THEIR SECURITY SYSTEM, OUR FIRST PRIORITY WAS TO TRY AND SAVE THEM FROM CANCELLING SERVICE, AND WE DID PROPOSE OPTIONS TO FIX THE CUSTOMERS ISSUES THAT THEY WERE HAVING WITH THEIR SECURITY SYSTEM. AFTER MANY UNSUCCESSFUL ATTEMPTS TO REACH THE CUSTOMER OVER AN EXTENDED PERIOD OF TIME TO DISCUSS THE PROPOSAL, VIA TELEPHONE AND US MAIL, WE HAD NO ALTERNATIVE THAN TO SEND THIS ACCOUNT TO A COLLECTION AGENCY FOR THE PAST DUE UNPAID BALANCE. WE HAVE ADVISED THE CUSTOMER MANY TIMES THAT WE CANNOT CANCEL ANY CUSTOMERS ACCOUNT WITHOUT A LETTER IN WRITING. THE LETTER IS REQUIRED FOR INSURANCE PURPOSES, AND LEGAL PURPOSES SINCE WE ARE CANCELLING THE 24/7 MONITORING OF A FIRE ALARM SYSTEM. THERE ARE SERVICES THAT WERE PROVIDED TO THE CUSTOMER THAT WERE NOT PAID FOR, SINCE WE NEVER RECEIVED A LETTER IN WRITING. WE WILL BE MORE THAN HAPPY TO MAKE A SETTLEMENT WITH THE CUSTOMER TO CANCEL THE ACCOUNT, BUT WE DO NEED A LETTER IN WRITING FIRST REQUESTING TO CANCEL THEIR ACCOUNT!