Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: ULTIMATE SECURITY SYSTEMS Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: MR [redacted] ADVISED US ON 4-8-THAT HE WANTED TO CANCEL HIS SECURITY MONITORING SERVICE WITH ULTIMATE SECURITYI EXPLAINED TO MR [redacted] AND ADVISED HIM THAT HE HAS A CONTRACT WITH US THROUGH FEBRUARY 1, HE SAID HE DOES NOT WANT TO RENEW HIS CONTRACT IN 2/WITH USHE TOLD ME HE WOULD SEND US A LETTER INDICATING THAT HE IS GOING TO CANCELI EXPLAINED ALL BENEFITS OF KEEPING THE ALARM SERVICE AND FIRE PROTECTION BUT HE DID NOT CARE AND WANTS TO CANCELMR [redacted] CAN CANCEL HIS ACCOUNT BY PAYING US THROUGH HIS CONTRACT WHICH EXPIRES FEBRUARY THIS HAS BEEN EXPLAINED TO MR [redacted] THAT WE NEED A LETTER IN WRITING TO CANCEL AND PAYMENT THROUGH FEBRUARY 2015, AND WE WILL CANCEL HIS ACCOUNTTHANK YOU, [redacted] Sent on: 9/15/9:55:AM Sent by: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
SINCE WHEN OUR CUSTOMER WAS HAVING PROBLEMS WITH THEIR SECURITY SYSTEM, OUR FIRST PRIORITY WAS TO TRY AND SAVE THEM FROM CANCELLING SERVICE, AND WE DID PROPOSE OPTIONS TO FIX THE CUSTOMERS ISSUES THAT THEY WERE HAVING WITH THEIR SECURITY SYSTEMAFTER MANY UNSUCCESSFUL ATTEMPTS TO REACH THE CUSTOMER OVER AN EXTENDED PERIOD OF TIME TO DISCUSS THE PROPOSAL, VIA TELEPHONE AND US MAIL, WE HAD NO ALTERNATIVE THAN TO SEND THIS ACCOUNT TO A COLLECTION AGENCY FOR THE PAST DUE UNPAID BALANCEWE HAVE ADVISED THE CUSTOMER MANY TIMES THAT WE CANNOT CANCEL ANY CUSTOMERS ACCOUNT WITHOUT A LETTER IN WRITINGTHE LETTER IS REQUIRED FOR INSURANCE PURPOSES, AND LEGAL PURPOSES SINCE WE ARE CANCELLING THE 24/MONITORING OF A FIRE ALARM SYSTEMTHERE ARE SERVICES THAT WERE PROVIDED TO THE CUSTOMER THAT WERE NOT PAID FOR, SINCE WE NEVER RECEIVED A LETTER IN WRITINGWE WILL BE MORE THAN HAPPY TO MAKE A SETTLEMENT WITH THE CUSTOMER TO CANCEL THE ACCOUNT, BUT WE DO NEED A LETTER IN WRITING FIRST REQUESTING TO CANCEL THEIR ACCOUNT!
Dear [redacted] : We are in receipt of your letter dated June 22, regarding the above mentioned Revdex.com complaint reference number Ultimate Security Systems has made a business decision not to pursue the balance of the contract owed by [redacted] We have cancelled all collection activity and the customers payment history will not be reported to any Credit Reporting Agencies We will consider their account paid in full and have cancelled their services per their requestThe Revdex.com can consider this case closed Sincerely, Ira L Business Manager
Complaint: [redacted] I am rejecting this response because: I was not having problems in December2014; they could not monitor because as I informed them on Dec14we no longer had a phone line which is required to monitorI received only letters dated Decand Janstating they were trying to reach us by phone because were not receiving communication from the security systemI called again, told them about the phone conversation cancelling their services on Decand the balance was paid in full because we no longer had a phone lineOn the Dec letter I wrote “Back up Radio $mth” At no point did they state verbally nor in writing that a letter to cancel was required nor on their original setup invoice of $dated Sept0408; instead, during my phone conversations I was told that they would cancel and to get in touch in future if I wanted a back up radio to accommodate a cell phoneThey say that they made many attempts to contact us via phone and left messages when we did not have a phone and no one ever asked us for our cell phone number and yet they have continued to charge for over a year and want to settle for a service that they were not providing since Dec because no phone line could be monitored which is tantamount to fraud and they have never had contact with our insuranceWe do not owe them any money and want them to get in touch with “collections” to repair our creditI do have hard copies of all documents referenced in this and the previous complaint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: We have been provided a yearly contract in many years They just cant assume we agree Regards, [redacted]
This email is regarding the above captioned complaint reference numberMr [redacted] indeed did cancel his service with us several months agoDue to the nature of our business, unfortunately our billing system is tied in with our emergency monitoring station, and we cannot cancel a security system monitored account until we know if the new owners or renters are going to take over the central station monitoring of the alarm systemIn as much, this can take some time, and during this period of transition, cancelled accounts, like Mr [redacted] , may continue to receive billing notices even though we have advised him several times to just ignore these bills and to throw them awayWe also advised Mr [redacted] that in no way is he responsible for any of those payment requests ( see attached email below)We also insured Mr [redacted] that his account was terminated with us in excellent standing, and would never be sent to a collection agency by us We have made a special exception due to the fact of how upset Mr [redacted] is, and have gone ahead and cancelled the billing element of his prior account, which will now guarantee that Mr [redacted] with not receive any further billing notices from Ultimate Security Even though Mr [redacted] was upset about this process, we did continue to advise him, that he was never responsible for any further payments after he cancelled his account with usTherefore, unfortunately we do not feel any kind of payment or compensation to Mr [redacted] is warranted at this time If you have any questions, please contact my office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A refund check has been sent to the consumer, we spoke to her to let her know it is coming
Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: ULTIMATE SECURITY SYSTEMS Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: MR [redacted] ADVISED US ON 4-8-THAT HE WANTED TO CANCEL HIS SECURITY MONITORING SERVICE WITH ULTIMATE SECURITYI EXPLAINED TO MR [redacted] AND ADVISED HIM THAT HE HAS A CONTRACT WITH US THROUGH FEBRUARY 1, HE SAID HE DOES NOT WANT TO RENEW HIS CONTRACT IN 2/WITH USHE TOLD ME HE WOULD SEND US A LETTER INDICATING THAT HE IS GOING TO CANCELI EXPLAINED ALL BENEFITS OF KEEPING THE ALARM SERVICE AND FIRE PROTECTION BUT HE DID NOT CARE AND WANTS TO CANCELMR [redacted] CAN CANCEL HIS ACCOUNT BY PAYING US THROUGH HIS CONTRACT WHICH EXPIRES FEBRUARY THIS HAS BEEN EXPLAINED TO MR [redacted] THAT WE NEED A LETTER IN WRITING TO CANCEL AND PAYMENT THROUGH FEBRUARY 2015, AND WE WILL CANCEL HIS ACCOUNTTHANK YOU, [redacted] Sent on: 9/15/9:55:AM Sent by: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
SINCE WHEN OUR CUSTOMER WAS HAVING PROBLEMS WITH THEIR SECURITY SYSTEM, OUR FIRST PRIORITY WAS TO TRY AND SAVE THEM FROM CANCELLING SERVICE, AND WE DID PROPOSE OPTIONS TO FIX THE CUSTOMERS ISSUES THAT THEY WERE HAVING WITH THEIR SECURITY SYSTEMAFTER MANY UNSUCCESSFUL ATTEMPTS TO REACH THE CUSTOMER OVER AN EXTENDED PERIOD OF TIME TO DISCUSS THE PROPOSAL, VIA TELEPHONE AND US MAIL, WE HAD NO ALTERNATIVE THAN TO SEND THIS ACCOUNT TO A COLLECTION AGENCY FOR THE PAST DUE UNPAID BALANCEWE HAVE ADVISED THE CUSTOMER MANY TIMES THAT WE CANNOT CANCEL ANY CUSTOMERS ACCOUNT WITHOUT A LETTER IN WRITINGTHE LETTER IS REQUIRED FOR INSURANCE PURPOSES, AND LEGAL PURPOSES SINCE WE ARE CANCELLING THE 24/MONITORING OF A FIRE ALARM SYSTEMTHERE ARE SERVICES THAT WERE PROVIDED TO THE CUSTOMER THAT WERE NOT PAID FOR, SINCE WE NEVER RECEIVED A LETTER IN WRITINGWE WILL BE MORE THAN HAPPY TO MAKE A SETTLEMENT WITH THE CUSTOMER TO CANCEL THE ACCOUNT, BUT WE DO NEED A LETTER IN WRITING FIRST REQUESTING TO CANCEL THEIR ACCOUNT!
Dear [redacted] : We are in receipt of your letter dated June 22, regarding the above mentioned Revdex.com complaint reference number Ultimate Security Systems has made a business decision not to pursue the balance of the contract owed by [redacted] We have cancelled all collection activity and the customers payment history will not be reported to any Credit Reporting Agencies We will consider their account paid in full and have cancelled their services per their requestThe Revdex.com can consider this case closed Sincerely, Ira L Business Manager
Complaint: [redacted] I am rejecting this response because: I was not having problems in December2014; they could not monitor because as I informed them on Dec14we no longer had a phone line which is required to monitorI received only letters dated Decand Janstating they were trying to reach us by phone because were not receiving communication from the security systemI called again, told them about the phone conversation cancelling their services on Decand the balance was paid in full because we no longer had a phone lineOn the Dec letter I wrote “Back up Radio $mth” At no point did they state verbally nor in writing that a letter to cancel was required nor on their original setup invoice of $dated Sept0408; instead, during my phone conversations I was told that they would cancel and to get in touch in future if I wanted a back up radio to accommodate a cell phoneThey say that they made many attempts to contact us via phone and left messages when we did not have a phone and no one ever asked us for our cell phone number and yet they have continued to charge for over a year and want to settle for a service that they were not providing since Dec because no phone line could be monitored which is tantamount to fraud and they have never had contact with our insuranceWe do not owe them any money and want them to get in touch with “collections” to repair our creditI do have hard copies of all documents referenced in this and the previous complaint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: We have been provided a yearly contract in many years They just cant assume we agree Regards, [redacted]
This email is regarding the above captioned complaint reference numberMr [redacted] indeed did cancel his service with us several months agoDue to the nature of our business, unfortunately our billing system is tied in with our emergency monitoring station, and we cannot cancel a security system monitored account until we know if the new owners or renters are going to take over the central station monitoring of the alarm systemIn as much, this can take some time, and during this period of transition, cancelled accounts, like Mr [redacted] , may continue to receive billing notices even though we have advised him several times to just ignore these bills and to throw them awayWe also advised Mr [redacted] that in no way is he responsible for any of those payment requests ( see attached email below)We also insured Mr [redacted] that his account was terminated with us in excellent standing, and would never be sent to a collection agency by us We have made a special exception due to the fact of how upset Mr [redacted] is, and have gone ahead and cancelled the billing element of his prior account, which will now guarantee that Mr [redacted] with not receive any further billing notices from Ultimate Security Even though Mr [redacted] was upset about this process, we did continue to advise him, that he was never responsible for any further payments after he cancelled his account with usTherefore, unfortunately we do not feel any kind of payment or compensation to Mr [redacted] is warranted at this time If you have any questions, please contact my office