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Ultimate Spa Salon

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Ultimate Spa Salon Reviews (4)

Review: I have $300 worth of gift certificates to the Ultimate Spa. The salon closed and is supposedly reopening but is not honoring our gift certificates. I am not alone in this issue. There are a lot of upset people over this unethical business practice. The website said we would be contacted after Dec 1 but no effort has been made.Desired Settlement: A response and refund at this point.

Review: Was given a gift card ($75) in May 2013. Gift card had not yet been used. Business closed doors in Oct 2014 with no notice, and a note to contact Theron [redacted], CPA for gift card reimbursement. Contacted Mr. [redacted] who directed me back to the business' website to make a claim for reimbursement, to validate my gift card. Submitted the claim, website said we'd hear back in December.

Have not heard anything. Mr. [redacted]'s email is set up to auto-reply, saying updated instructions will be posted on the website in the future.

It's been months. It doesn't take months to validate gift cards when all info to validate them is being provided by the cardholders.Desired Settlement: I do not want to patronize this business after this ridiculous experience. I want the value of my gift card returned to me.

Consumer

Response:

Have You Heard from the Business? No

Are you satisfied with the company’s efforts to resolve this

matter? No

Comments: No response and no resolution

Review: I have been trying to contact The Ultimate Spa & Salon to book spa services. I received a gift certificate last year as a gift from my husband in the amount of $100 (no expiration date noted). Gift certificate #62573. I only get a recording stating the receptionist is busy with another customer, please hold and I have waited between 5 and 25 minutes and no one ever answers. I went to the website to see if there was another way to contact this business and there was a message on their site saying: Dear Ultimate Gift Card Holders,If you are the holder of an Ultimate gift card, please use the form below to provide information about your gift card so that it can be validated for future use. Gift cards will be validated through 11/30/14. After this date they will be forfeited.If your card can be validated, you will be contacted by the Ultimate Spa after December 1, 2014 and can redeem your card when the spa reopens.Thank you for your patience and help as we conduct an internal audit of our gift cards. - Ultimate ManagementI did not know about this until this, I filled out the form, but haven't received a response. If this spa is no longer in business, I would like the $100 refunded.Desired Settlement: Refund of $100 for gift certificate # 62573

Review: I bouth a gift certificate, online, froom The Ultimate Spa Salon , for 100 dollars

when The persong that got the gift cerdtificate was going to use it, she found out the salon was closed, out of bussiness and no body will talk to her on how to refund the money

Since I was the one who bouth the gift certificat, I have been calling the accountant for this bussiness, A man called Theron, sorry I do not know his last nema, phone number [redacted]

he called my back two weeks ago and since then he has not returned my calls

I have left several messages to find out when I can get the money refunded

no answer yet

I bought the certificate last month around the third week of the month

Consumer

Response:

I have called the accountant from the ultimate Spa they will be checking the gift cards and will give us an answer after December the first, if they think the gift card I bought is valid they will honor the value of the gift card to be used at the saloon

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Description: Beauty Salons

Address: PO Box 6707, Madison, Wisconsin, United States, 53716

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