Ultimate Subaru

Case# [redacted] This vehicle was towed to our dealer with engine noiseWe did not start on vehicle immediately as we had many 11px;">appointments and vehicles already in serviceOnce we started we contacted Subaru Corporate due to extent of repair as is their rulesThe vehile was low on oil, was missing many bolts from engine components, and main computer had been cleared of menory by someone before vehicle towed inSeveral aftermarket parts had been previously installedPrevuious history prior to this owner showed other aftermarket parts and some abuseSubaru Corporate NOT Ultimate Subaru determined any repairs would not be covered by SubaruAs far as attitude goes, there was anamosity between a relative who came with the owner and usThey seemed determined there was no fault on their partThank you, Dave H*** Service Manager

My name is [redacted] , [redacted] for [redacted] First of all let me apologize for any misunderstanding or miscommunication that took place.I do remember the situation very well, what the customer was requesting sale price on a new [redacted] and $24,for her trade in She stated at the time the most that anyone had offered was $21, I noticed that she had taken very good care of her vehicle and I was able to offer her $23, She stated to me that she would like to go home for the night and think about it.The following day, which would be Saturday, she came back to the dealership and said she would like to do to purchase a new vehicle but still wanted $24,for her trade inI let her know I really wanted to earn her business, but $23,was the best I could do for her vehicle.We strive everyday at Ultimate Automotive to give our customers the best car buying experience possible And I again would like to apologize for any misunderstandings that may have occurred in any of this transaction.Thank you very much, [redacted]

Case# *** This vehicle was towed to our dealer with engine noiseWe did not start on vehicle immediately as we had many appointments and vehicles already in serviceOnce we started we contacted Subaru Corporate due to extent of repair as is their rulesThe vehile was low on
oil, was missing many bolts from engine components, and main computer had been cleared of menory by someone before vehicle towed inSeveral aftermarket parts had been previously installedPrevuious history prior to this owner showed other aftermarket parts and some abuseSubaru Corporate NOT Ultimate Subaru determined any repairs would not be covered by SubaruAs far as attitude goes, there was anamosity between a relative who came with the owner and usThey seemed determined there was no fault on their part. Thank you, Dave H*** Service Manager

Case# [redacted] This vehicle was towed to our dealer with engine noise. We did not start on vehicle immediately as we had many  11px;">appointments and vehicles already in service. Once we started we contacted Subaru Corporate due to extent of repair as is their rules. The vehile was low on oil, was missing many bolts from engine components, and main computer had been cleared of menory by someone before vehicle towed in. Several aftermarket parts had been previously installed. Prevuious history prior to this owner showed other aftermarket parts and some abuse. Subaru Corporate NOT Ultimate Subaru determined any repairs would not be covered by Subaru. As far as attitude goes, there was anamosity between a relative who came with the owner and us. They seemed determined there was no fault on their part. Thank you, Dave H[redacted] Service Manager

My name is [redacted], [redacted] for [redacted].  First of all let me apologize for any...

misunderstanding or miscommunication that took place.I do remember the situation very well, what the customer was requesting sale price on a new [redacted] and  $24,000 for her trade in.  She stated at the time the most that anyone had offered was $21,000.  I noticed that she had taken very good care of her vehicle and I was able to offer her $23,000.  She stated to me that she would like to go home for the night and think about it.The following day, which would be Saturday, she came back to the dealership and said she would like to do to purchase a new vehicle  but still wanted $24,000 for her trade in. I let her know I really wanted to earn her business, but $23,000 was the best I could do for her vehicle.We strive everyday at Ultimate Automotive to give our customers the best car buying experience possible.  And I again would like to apologize for any misunderstandings that may have occurred in any of this transaction.Thank you very much,[redacted]

Review: I dropped of my 2013 [redacted] over a month ago. The engine was knocking pretty bad when I started it up upon return from a short deployment. I had the car towed to ultimate Subaru. It took them over 2 weeks to call me back and tell me they still hadn't started to do anything with my car. Then another week or so passed before they called to tell me the problem. I showed up one day to seek explanation due to the cause of the mechanical failure and I was met with accusations of modifying and abusing my car. They customer service representative were rude and extremely unprofessional. When I asked to speak to the service manager I was met with even more rude behavior and no answers to my questions. They simply said they weren't going to pay for the repairs even though my car is under warranty. No answers as to why the malfunction happened or what the root cause was that made it occur. We asked for a full report of the claim which had not been completed. After asking tough questions we were dismissed and ignored while we waited for the report to be completed. I work for a lawfirm and know the importance of customer service. Thier lack of professionalism and lack to show any care in their customers is disconcerning. I hope to see this problem resolved and corrected.Desired Settlement: I want these issues corrected.

Business

Response:

Case# [redacted] This vehicle was towed to our dealer with engine noise. We did not start on vehicle immediately as we had many appointments and vehicles already in service. Once we started we contacted Subaru Corporate due to extent of repair as is their rules. The vehile was low on oil, was missing many bolts from engine components, and main computer had been cleared of menory by someone before vehicle towed in. Several aftermarket parts had been previously installed. Prevuious history prior to this owner showed other aftermarket parts and some abuse. Subaru Corporate NOT Ultimate Subaru determined any repairs would not be covered by Subaru. As far as attitude goes, there was anamosity between a relative who came with the owner and us. They seemed determined there was no fault on their part. Thank you, Dave H[redacted] Service Manager

Review: Last week Ultimate Subaru salesmen [redacted] entered into an agreement with me to give me $24,000.00 as a trade for my [redacted] which is in excellent shape and only has 26,000 miles on it. On Saturday, February 1st, I went back to Ultimate Subaru with a guy friend and redrove the [redacted] and spoke with [redacted]. During the conversation I asked [redacted] if he could do any better than 24k and [redacted] said they offered too much but he would honor his offer and pay me the 24,0000.00 for my [redacted]. Today, I went to pick up the vehicle and learned through the course of many telephone calls that Ultimate was not going to give the agreed about price for my [redacted] (the 24k). They said they never said that and [redacted] in particlur said "I didn't put it in writing did I?" It appears to me that this company outwordly engages in deceptive and and manipulative business practices. I don't know if this is considered fraud or defrauding me but it sure feels like it.Desired Settlement: Please see the above.

Business

Response:

My name is [redacted] for [redacted]. First of all let me apologize for any misunderstanding or miscommunication that took place.

I do remember the situation very well, what the customer was requesting sale price on a new [redacted] and $24,000 for her trade in. She stated at the time the most that anyone had offered was $21,000. I noticed that she had taken very good care of her vehicle and I was able to offer her $23,000. She stated to me that she would like to go home for the night and think about it.

The following day, which would be Saturday, she came back to the dealership and said she would like to do to purchase a new vehicle but still wanted $24,000 for her trade in. I let her know I really wanted to earn her business, but $23,000 was the best I could do for her vehicle.

We strive everyday at Ultimate Automotive to give our customers the best car buying experience possible. And I again would like to apologize for any misunderstandings that may have occurred in any of this transaction.

Thank you very much,