Initial Business Response / [redacted] (1000, 7, 2016/03/18) */ Copy of our contractWork was described as urgent because the second floor was collapsing into the garageI pursued getting a permit after the contract was signed before the holidays, They postponed our mobilization to the site because his wife did not want us there until after the holidaysMeanwhile, I had mobilized my supervisionLabor equipment and materials for work in DecemberAdditional documentation will follow under separate coverMake note that our contract has AAA mediation / Arbitration in the terms and conditions Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept or agree with [redacted] responseWe described the work as needing to get done soon, not urgentThe second floor was not collapsing into the garage because we had temporality shored it up before we contacted [redacted] We did ask [redacted] to postpone the work until after the holidays due to the fact that it was the holidays and we also needed time to clear and prepare our garage for the work that needed to be doneThis request was done weeks after signing the contract [redacted] did agree to this request of postponement [redacted] did call and visit our City Hall to ask about obtaining a building permitNO permit was ever issued due to the fact that it was determined that we needed to get a structural engineer report before a permit could be issuedThis also postponed any starting of work that needed to be doneAs to why [redacted] would mobilize a work crew and equipment for this job without a start date or a structural report is beyond us! No work crew, materials for the work or piece of equipment was ever on the site prior to cancelling the contract! When we signed the contract and [redacted] gave us our hard copy of that contract, he failed to give us a copy of the page that had the breakdown of the contract payment scheduleWhen we were finally able to print a copy from an email that he had sent us, we did see that there was a $un-refundable contract deposit and yes we did see that we had acknowledged it by initialing itWhen we called [redacted] to cancel the contract, we asked what a fair price would be to cancel the contract with no work being doneHe verbally stated that $was a fair price for the amount of work he said he had done up to this pointWe verbally agreed on that amount and we thanked him [redacted] was the one to verbally set the amount of $to cancel the contract, not us! Then two weeks later after a few phone calls asking where our refund check was, we receive in the mail a cancellation agreement (which we did not sign) and a refund check with the amount less than the verbally agreed amountHe still needs to address the fact that he is keeping 20% or $of a specialty beam that he never ordered, put a deposit on or paid for! We are aware of the AAA mediation/ Arbitration clause in the contract and feel that if we were disputing work that was done unsatisfactory, then we would go that route with the AAA mediationWe are disputing the amount of the refund, not the work doneBecause there was never any work done!! If need be we will pursue AAA mediation, but we are hoping [redacted] will resolve this dispute to both parties satisfaction!!
Initial Business Response / [redacted] (1000, 7, 2016/03/18) */ Copy of our contractWork was described as urgent because the second floor was collapsing into the garageI pursued getting a permit after the contract was signed before the holidays, They postponed our mobilization to the site because his wife did not want us there until after the holidaysMeanwhile, I had mobilized my supervisionLabor equipment and materials for work in DecemberAdditional documentation will follow under separate coverMake note that our contract has AAA mediation / Arbitration in the terms and conditions Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept or agree with [redacted] responseWe described the work as needing to get done soon, not urgentThe second floor was not collapsing into the garage because we had temporality shored it up before we contacted [redacted] We did ask [redacted] to postpone the work until after the holidays due to the fact that it was the holidays and we also needed time to clear and prepare our garage for the work that needed to be doneThis request was done weeks after signing the contract [redacted] did agree to this request of postponement [redacted] did call and visit our City Hall to ask about obtaining a building permitNO permit was ever issued due to the fact that it was determined that we needed to get a structural engineer report before a permit could be issuedThis also postponed any starting of work that needed to be doneAs to why [redacted] would mobilize a work crew and equipment for this job without a start date or a structural report is beyond us! No work crew, materials for the work or piece of equipment was ever on the site prior to cancelling the contract! When we signed the contract and [redacted] gave us our hard copy of that contract, he failed to give us a copy of the page that had the breakdown of the contract payment scheduleWhen we were finally able to print a copy from an email that he had sent us, we did see that there was a $un-refundable contract deposit and yes we did see that we had acknowledged it by initialing itWhen we called [redacted] to cancel the contract, we asked what a fair price would be to cancel the contract with no work being doneHe verbally stated that $was a fair price for the amount of work he said he had done up to this pointWe verbally agreed on that amount and we thanked him [redacted] was the one to verbally set the amount of $to cancel the contract, not us! Then two weeks later after a few phone calls asking where our refund check was, we receive in the mail a cancellation agreement (which we did not sign) and a refund check with the amount less than the verbally agreed amountHe still needs to address the fact that he is keeping 20% or $of a specialty beam that he never ordered, put a deposit on or paid for! We are aware of the AAA mediation/ Arbitration clause in the contract and feel that if we were disputing work that was done unsatisfactory, then we would go that route with the AAA mediationWe are disputing the amount of the refund, not the work doneBecause there was never any work done!! If need be we will pursue AAA mediation, but we are hoping [redacted] will resolve this dispute to both parties satisfaction!!