UltimTan

The EFT AGREEMENT that we have each and every person sign clearly states that "This draft will remain in effect for a minimum of months and it WILL REMAIN IN EFFECT until the company is notified by me IN WRITING to cancel it" This very instance is the reason why we require this Ms [redacted] admits that she phoned in and spoke with "the desk clerk" which is clearly not "in writing" In the years that we have been in business this situation has occurred only a few times In every one of the other instances the customer phoned in, did not speak with the Manager, and the employee forgot to notify the Manager Furthermore in the previous instances the customer notified us immediately, THE FOLLOWING MONTH, when the draft occurred again and we stopped it and refunded the money In EVERY ONE of the previous instances, no customer allowed (3) YEARS TO GO BY!!This is a small tanning salon and the business is extremely seasonal and we struggle financially to keep the business open during the 4th quarter of each year Ms [redacted] phoned us in November of this year, this time she spoke with the Manager, and the draft was stopped even though it still WAS NOT "in writing"She had no knowledge whatsoever of what the total amount drafted was, nor did she have any knowledge of how long it had been since she had visited our salon until she spoke with the Manager She is relying on memory, which appears to be questionable, if it took her THREE YEARS to notice and remember to stop a draft on her checking account.I did speak with Ms [redacted] personally and told her that we could not financially afford, at this time of the year, to refund her the entire amount she was requesting, however I would be willing to work something out with her when business picked up in February or March It is glaringly evident that Ms [redacted] is unwilling to wait because of an immediate need for cash Therefore we are well within our rights, in accordance to the contract she signed, to not provide her with a refundI have attached her SIGNED and DATE "EFT AUTHORIZATION FORM" You will notice a handwritten note in the top left hand corner of the page that says "called 7/15/left message for HER to return call" We have no other notes nor do we have any record of any further phone conversations with Ms [redacted] This leads us to question if she ever had one prior to October 25th,

When I signed up, I was told it had to be for at least months, BUT that although the agreement said "in writing", I could CALL Ultimate Tan, and they would stop the EFT
When I spoke with the owner October 25, 2017, the subject of calling in to stop the EFTs was discussed THEN because of this incidentHe stated calling in was an acceptable and common practice with his clients because, I quote, "it was just easier that way"So, despite his argument, the agreement was never strictly enforced
As for his opinion of my "immediate need of cash"..health care is boomingWe're open 24/and nor or we seasonalAnd at the moment, I have no pending lawsuits and my conscience is clearObviously, I haven't missed the money in all this timeI've been blessed with the best job of my life, making the most money I've ever made, with some of the most talented people I've ever worked withI can testify that God takes care of His own
Actually, I would say, what's "glaringly evident" is a struggling business owner, who made the mistake of hiring an incompetent employeeAnd it's becoming more than apparent, that when the employee was negligent, and the mistake found, the owner now feels "well within his rights" to keep a former customer's money" for no other reason than the mistake wasn't caught within a certain time frame
What he deems HIS RIGHTS, others would call THEFT"Finder's keepers" as the nursery rhyme goesYou cant help someone morally and ethically bankruptIf that's the reputation he wants to build his business on, good luckGod sees and knows all
This is about what's the RIGHT thing to doI have absolutely no reason to lie about any of thisOf course I didn't know how long it had been since I had visited! I assumed the EFT had been stopped and the matter closed! I hadnt tanned in YEARS! I've been working out of town for 1/yearsNot too mention, I don't even live in Meridian to begin with
As I stated at the beginning ...Im a TRAVEL nurseThe majority of my banking was done by phoneI left for a work assignment shortly after the EFT was to have been stoppedI don't get bank statements, I pay my bills by phone, and would call and check my balancesUltimate Tan, a gym, and my car insurance were the ONLY EFTs drawn off my accountThe gym had no problem quickly and efficiently stopping the EFT when I CALLEDObviously, your employees have problems with simple instructions
As for the note in left hand corner of the agreement...considering your former employee left such a lasting impression on me after all this time...and apparently showed signs of early onset dementia...are you even sure she wrote that on the correct client's agreement form?

The EFT AGREEMENT that we have each and every person sign clearly states that "This draft will remain in effect for a minimum of 3 months and it WILL REMAIN IN EFFECT until the company is notified by me IN WRITING to cancel it".  This very instance is the reason why we require this.  Ms....

[redacted] admits that she phoned in and spoke with "the desk clerk" which is clearly not "in writing".   In the 6 years that we have been in business this situation has occurred only a few times.  In every one of the other instances the customer phoned in, did not speak with the Manager, and the employee forgot to notify the Manager.  Furthermore in the previous instances the customer notified us immediately, THE FOLLOWING MONTH, when the draft occurred again and we stopped it and refunded the money.  In EVERY ONE of the previous instances, no customer allowed (3) YEARS TO GO BY!!This is a small tanning salon and the business is extremely seasonal and we struggle financially to keep the business open during the 4th quarter of each year.  Ms. [redacted] phoned us in November of this year, this time she spoke with the Manager, and the draft was stopped even though it still WAS NOT "in writing". She had no knowledge whatsoever of what the total amount drafted was, nor did she have any knowledge of how long it had been since she had visited our salon until she spoke with the Manager.  She is relying on memory, which appears to be questionable, if it took her THREE YEARS to notice and remember to stop a draft on her checking account.I did speak with Ms. [redacted] personally and told her that we could not financially afford, at this time of the year, to refund her the entire amount she was requesting, however I would be willing to work something out with her when business picked up in February or March.  It is glaringly evident that Ms. [redacted] is unwilling to wait because of an immediate need for cash.  Therefore we are well within our rights, in accordance to the contract she signed, to not provide her with a refund. I have attached her SIGNED and DATE "EFT AUTHORIZATION FORM".  You will notice a handwritten note in the top left hand corner of the page that says "called 7/15/2014 left message for HER to return call".  We have no other notes nor do we have any record of any further phone conversations with Ms. [redacted].  This leads us to question if she ever had one prior to October 25th, 2017.