Ultra Black Hair Products

Our lab lead time went from weeks to weeks to get productsAlso the decrease in staff has caused longer times to process orderThe refund has been made to this customer

The conditioner is still out of stockThis notice was promptly displayed on the website when the order was made.Order has been cancelled and card refunded

I accept my refund to be returned to meThe company is when they said that it was stated on their website that the products were
out of stockThis is the third time that someone filed a complaint against this company on Revdex.comGoing forward, this company should have it placed on their website when there products are out of stockThat would be a great ideaI bet you if you place an order right now, " product is out of stock ", would not show up on their website.Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I emailed and called numerous timesI was told my package would be delivered immediately within a few daysa month went past again prior to not getting it on time the first timefinally I spoke to someone again I just told him I wanted my money at mediately they did refund it within business daysI do not feel that this company went above and beyond to help me out as a customer this is not a reputable company at all I would not refer anyone to purchase from them
Sincerely,
*** ***

End of July we moved our office and as a result, we lost one of our email serversPerhaps her emails were sent and lost on the old server as we had no communication regarding this order until she called us with her complaintDue to staff shortages we are also unfortunately taking longer to fill
ordersRefund was issued immediately after speaking with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The conditioner is still out of stock. This notice was promptly displayed on the website when the order was made.Order has been cancelled and card refunded.

Our lab lead time went from 4 weeks to 8 weeks to get products. Also the decrease in staff has caused longer times to process order. The refund has been made to this customer.