Ultra Care Service

On Mr. [redacted]'s vehicle, he arrived with a misfire on cylinder 3 at all times, (idle, cruise, and all speeds) performed compression test on cylinder 3 found that cylinder is around 60psi should be from 160-175psi, and determined that valves are not seating correctly causing loss of...

compression.  The driver side cylinder head needed replacement. Mr. [redacted] approved the work, so we installed a new cylinder head as requested and test drove vehicle around 15 miles, with no check engine light returned, and no misfire seen with scan tool.  He took the vehicle after we determined the repair corrected the issue.  Mr. [redacted] returned later with the check engine light that came back on.  Our technician checked out the vehicle to find a fuel trim issue.  After some testing of several sensors it was determined that we have an issue with the oxygen sensors.  The vehicle drove long enough on a bad head that it fouled the 02 sensors.  Having such low compression on cylinder 3 was causing such a bad misfire, that excess amount of raw fuel escaped the combustion chamber and the fuel fouled the 02 sensors. We have reached out to Mr. [redacted] and offered to check the vehicle for the not starting condition, that the vehicle is currently having.  This was not an issue before and we would check it out at no charge.  We also offered to tow it to our shop at our expense and replace the affected oxygen sensors, at our expense as well.  We believe this is a reasonable offer since it is related to the original concern, but did not show up until after the vehicle was picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not receive a call...

this morning and had to call the Jack Key service department myself at 10:30am. After waiting on hold for over 10-min, I was informed by Brandon that the part was still not delivered. It was supposed to be shipped by Tuesday, however it is now on hold until Friday. I would have appreciated an update on my vehicle's status when the part did not arrive as promised.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We are sorry you had an unpleasant  experience and for any misunderstanding. We will respect your wishes for no further contact.  If you change your mind and would be open to discuss this in more detail so we could better identify what went wrong it would help us identify what we need to...

correct for all our customers. A large part of our business is repeat and referral and we would like to keep it that way.  Either way please accept our apologies.

Complaint: [redacted]
I am rejecting this response because: There was an acknowledgement by Neal B[redacted] at the time of delivery that the DVD play was broken. I've attached documents. Jack Key Motors knowingly engaged in negotiations with this knowledge. This is a deceptive business practice to arrive at a higher sales price.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

August 24, 2017 Revdex.com Serving New Mexico & Southwest Colorado 7007 Jefferson St NE Suite A Albuquerque, NM 87109 RE: Customer [redacted]. [redacted] / ID#[redacted] Dear [redacted], Enclosed please find the 11 documents that Ms. [redacted] either signed or initialed stating that she...

understood what she was purchasing. We provided her with all the proper documents she needed in order for her to make the decision to purchase it or not. There was absolutely no deceit involved. Thank you, Jack K**P.S. Please change the mailing address you have on file for Jack Key Motor Company to: [redacted]

This is my reply to the...

statement Jack Key left in response to my complaint dated 11 September 2015 and responded to by Jack Key Honda, Dodge, Chrysler, Jeep and Ram on 21 September 2015.  They stated the parts were to in 22 September.  I called 23 September when the parts actually arrived to get the next story being, "The parts were the wrong ones.  There are three models to choose from and the wrong ones came in."  Dodge Vans come in 150, 250 and 350 series, mine is a 350 series.  Thursday 22d September, I spoke with the newly promoted site manager.  He apologized for the ludicrous amount of time my family has been without our van and he is doing his best to get it done.  So here, another week goes by, and not a word from anyone at Jack Key.  I have had my van for 10 days in the past 5 1/2 months; our first summer in New Mexico limited due to the fact our RV is still being "worked on".  One month total I can see, but almost 6?Part of the blame does go to Mopar Parts Inc. (where I was told the transmission was sourced from).  Mopar Parts Inc. appears to make things far too difficult to replace the substandard units they send to the dealerships.  But to not receive updates from the service center I have already paid over $4000.00 to is just wrong.I commute to and from the base everyday on Hwy 70 and everyday I see my van still there.  I'm getting concerned that more mechanical issues will arise from sitting for so long.  It's time to recover my van and seek alternative means of repair.  Everytime we go somewhere, we have to stay in a hotel, for we do not have our van; in 5 1/2 months, that is 16 days.Thank you for your help - [redacted] 30 Sept 2015

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did not contact the business as it was advised in the email you sent to not communicate with them.
Regards,
[redacted]