Ultra Medical Supply

Patient's insurance covered at 90% for out of network ProviderWe have written off the 10% not covered as an in network ProviderOur apologies for the misconception on what transpired with the billing deptand the late fees

Patient's Hospital bed motor was brokenDriver went out on 5/ [redacted] to evaluate bedWe no longer stocked motors or the specific bed patient hadI then spoke with [redacted] on 52014.I apologized to [redacted] for the inconvenience and any trouble this may have caused her or her brother

At this time, I have been contacted directly by Ultra Medical Supply regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The complaint has not been totally resolved because we have not been compensated for the days that my father did not have the use of his wheelchair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

#f0f0f#f0f0f# This patients claim is correct and we do apologize for the miscommunication on our end and subsequent trouble it has caused this patientThe reason that we ran into this trouble is because the referral came from a local hospital in Brooklyn and the supplies that we billed for came from a supplier directly as a drop shipThe bill has been rectified to show that the patient doesn't owe anything and a letter will be sent confirming exactly thatThe person that dealt with patient complaints such as this has been let go as a result of complaints such as these because she was not responding in the proper mannerWe have since put in place a new system in which every single person in the company outside of customer service will answer and respond to these types of questions and concernsWe are a company that aims to please the people we serve at all costs and always aim to better where we lack

At this time, I have been contacted directly by Ultra Medical Supply, Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The company keeps stating "the check is in the mail" Since the end of December we have been hearing this to no avail I contacted the company via email as they do not respond to phone calls or messages and was told "my boss said that the check was sent out" When I ask to speak with the "boss", I get no reply In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Ultra Medical Supply, Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]