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Ultra Motors Reviews (1)

Review: I purchased a vehicle from Ultra 1 Motors approx. 6 months ago. The dealer promised the fix tire pressure sensors. They got the part but had me drive back and forth to their garage about 6 times giving me excuses of why they could not do it at the time. The last time I was there the mechanic stated that they were too busy to do it, and gave me the parts to have the work done myself. When I called the dealer to inform him of this he called and spoke with the mechanic then called me back accusing me of lying and stating that the parts were put in. He also informed me not to call back or he would file harassment charges. The day I took the vehicle off the lot, I realized the brake light was out, and immediately called the dealer. The dealer would not fix this. I informed him there was no way the vehicle was just inspected if the light was out. But I went on and paid for the light. A week after having the care, the check engine light came on, and I again called the dealer, who informed me to call the warranty company. I called the warranty company and they stated the issue was not covered. When I called the dealer back, he stated that he would not fix the issue due to him ordering the tire sensors. I again informed the dealer that there was no way the vehicle should have been inspected with the light out and also the check engine light coming on. Since having the vehicle I have properly maintained the vehicle and have all the records to prove it. 6 months after owing the vehicle engine goes...Desired Settlement: I would like the dealer to make the proper repairs to the vehicle at a garage not affialiated with them, or refund the full price of the vehicle due to all the part and maintenance that I have put into the vehicle since owning it.

Business

Response:

Complaint # [redacted] Dear [redacted] This letter is in response to the complaint #[redacted] filed by [redacted] on 2/3/2016. Mr. [redacted] purchased the vehicle and was provided a 3 month 3rd party warranty. The warranty was provided through [redacted], at no additional cost to Mr. [redacted], The terms of the purchase agreement clearly state the vehicle was sold AS-IS and no dealer warranty was expressed, guaranteed, or implied. A copy of the 3rd party warranty and sales agreement are attached. When he had a issue with the vehicle as a gesture of customer service we provided parts for the tire pressure problem as stated in the complaint. No further promises were made. And we told him to go and get the repairs finished at one of the auto service shops that we deal with on a day to day bases we made a couple of times appointments for him and he never showed up on time and that was the issue he couldnt leave the car to be repaired , after that he never contacted us about any engine issues or any sort of problems with his car and he never extended the warranty for that vehicle, from looking at the carfax report it looks like he got the tires checked at [redacted] auto group phone number (###-###-####) but when we spoke with him he told us that he still has the sensors in his vehicle and ignored the complaint that he was talking about, further into our investigation he put 144135 on the car after purchasing it when It had 104955 miles in the last six months.Very Truly Yours, Tony EL H**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Attached you will find a response letter along with documentation supporting my claim. I have came across the repair orders for the vehicle. The repairs were completed shortly before the vehicle was purchased. You will also find this attached. I have talked to the dealership numerous times about the issues with the vehicle and the dealership refused to assist.

Regards,

To Whom This May Concern: This letter is in regards to the response of Tony El H[redacted] to complaint # [redacted]. When the vehicle was purchased it was sold on the premise that the dealership was providing a warranty for every vehicle on the lot. The dealership does not inform you of a third party warranty group until an issue arises. Moreover, you cannot sell a vehicle “As-Is” then purchase a warranty and sell it packaged with the vehicle. Not only is that is using deceptive sales practices, but that would also void the “As-Is” clause, being the dealership supplied the warranty for the vehicle. Likewise the vehicle was sold on the premise that the vehicle had a valid Pennsylvania Inspection and Emission Test completed. I was informed that this was completed on July 15th, 2015. The dealership failed to inform Plaintiff that the vehicle’s inspection should not have expired until November, 2015 and could have been tested at the earliest in August of 2015 (90 days before expiration), therefore the vehicle was sold with invalid and illegal inspection stickers. Moreover, the day that I had taken the vehicle off the lot, it was found that the taillight was out on the vehicle, and a vehicle cannot pass inspection with any exterior lights out on the vehicle, especially the brake/taillights. Furthermore, I was not informed by the dealership of the fact that the vehicle had major engine repairs at approx. 90,000 miles. I found this out by getting contacting the garage that completed the work, [redacted] in [redacted] PA. Likewise, when I was shown the CarFax for the vehicle, it did not show that the vehicle was from an auction, nor that the vehicle had any engine issues. Likewise, when I was shown the CarFax report (via Mr. El H[redacted]’s cell phone) it did not state that the vehicle was sold at an auction. As I looked at the vehicle on 7/20/2015, this was the same day that Mr. El H[redacted] purchased the vehicle from the auction, and brought it to his lot.I have contacted the dealership numerous times speaking with Michael A[redacted], the salesman who sold me the vehicle and Tony El H[redacted], the owner of the dealership, about both the TPMS light and the check engine light being on in the vehicle. The check engine light came on a few days to a week after taking the vehicle off the lot and the dealership was informed of this. One of the times I informed Mr. El H[redacted] in person, in the presence of Nicole M[redacted], and he became combative about the issues. When I attempted to utilize the warranty provided, I was informed that the issue was not covered by the warranty company. The Mr. El H[redacted] was again informed and would not do anything to correct the issue. The dealership did purchase 2 used TPMS sensors that were given to [redacted] at [redacted] located right down the street from the dealership. I went to the garage numerous times to have the work completed, only to be given an excuse as to why it could not be done at the time. I offered to leave the vehicle, but only if I would be provided a loaner vehicle from the dealership, and Mr. El H[redacted] would not due this. Mr. El H[redacted] knew that I lived approximately 30 miles from the dealership and [redacted], yet expected him to continually travel for no reason. Moreover after speaking with Mr. El H[redacted] a final time in February 2016 when the engine failed, I was informed that the vehicle was not looked over by the dealership before I purchased the vehicle. Yet I was informed by Mr. A[redacted] that all the vehicles on the lot are thoroughly inspected before being sold.Mr. El H[redacted] is also relying upon a CarFax report that was a clerical issue as per the mileage of the vehicle, as an updated CarFax has been submitted by P[redacted]. I have had to have the replace one of the tires due to the tire blowing out because of the TPMS sensor. I did not have the senor put in at the time, because I did not have the sensor at the time, it was still in possession of [redacted] from [redacted]. I went to the garage approximately 6 different times to have the work completed, only to be given the parts on the final time.Furthermore, when I purchased the vehicle, it had 105,451 miles on it opposed to what was stated, as the dealership used the information from when I test drove the vehicle on 7/20/2015. Mr. El H[redacted] fails to mention that after the buyer’s agreement was signed, he allowed a friend to borrow the vehicle for the week, while they were in town. I found this information out on the way back from transferring the title of the vehicle.Again, I request that Mr. El H[redacted] repair the vehicle or take it back and compensate me for the parts and that I have put into the vehicle. Sincerely, [redacted]

Business

Response:

Complaint # [redacted]

[redacted]Dear [redacted]As previously stated and dearly evidenced on the sales agreement, Ultra One Motors sold the vehicle "AS-IS” and provided a third party warranty through [redacted]. A written description of coverage and terms of the third party warranty was provided to Mr. [redacted] at the time of purchase. The warranty was for a period of 3 months or 3,000 miles and provided an option for the customer to extend the warranty upon the expiration of the original term. Customer did not renew.Ultra One Motors did not perform engine work or a PA vehicle safety inspection or emission inspection. The vehicle was legally inspected and the stickers were valid when we purchased and sold the vehicle. Please note, Ultra One Motors is not a licensed PA inspection station and not a repair facility.At no time did Ultra One Motors indicate or imply an additional warranty other than the [redacted] provided at the time of purchase. Please note, the odometer currently reads 118,367 which means Mr. [redacted] put nearly 14,000 miles on the vehicle since the time of purchase.Very Truly Yours,Tony EL H**

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Description: AUTO DETAILING, CAR WASH & POLISH

Address: 1691 Saw Mill Run Blvd, Pittsburgh, Pennsylvania, United States, 15210

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