Ultra Productions Reviews (%countItem)
Ultra Productions Rating
Address: PO Box 261043, Encino, California, United States, 91426-1043
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I pre-purchased 2 tickets to the I Like Scary Movie Experience for a friend and myself. It was set for 9:30PM on 10/24/2019.
My friend and I arrived on time via Uber to the event on the 10/24. The doors were locked. We walked around the building to find a way in and we rang the service bell outside. Nothing.
The valet across the way said they were closed. But we had a 9:30 reservation for that day and I didn't receive a cancelation notice.
I have pictures of the closed business when I was there. They also had a camera in front of the door which clearly shows my friend and I locked outside. We waited for 15 minutes before we ubered home.
Product_Or_Service: 9:30 I lLove Scary Movies Experience
Order_Number:
No settlement requested - for This was suppose to be a fun experience for the holiday but its turned into a nightmare. The service is beyond poor. They haven't said a word and have not refunded my money. Its gotten to the point where I had to dispute the charge with my bank to get my money back. Please do not let this go un noticed. I would hate for anyone else to have to go through what I have with them. I've emailed multiple times and I haven't heard a thing from them.
These are the people that brushed me off via email regarding the matter above after I was locked out and waited days for a response and refund. ***: ***: ***: ***:
It is with great regret that we did not serve your expectations as a customer. We pride ourselves on creating positive experiences for film lovers to celebrate their enthusiasm for storytelling.
We take full responsibility for your poor experience with us. We identified the crux of the issue as a management mistake made prior to your time slot. We fixed this internal problem to ensure that it did not happen again. As a result, we did not experience this issue for the remainder of our experience's run.
Further, we take full responsibility for the lack of communication following your experience on the night of Thursday, October 24. Your initial complaint was received by our public relations company on Friday, October 25. This complaint was then forwarded to our executive producer. The executive producer responded to your inquiry when they returned to the office on the next business day, Monday, Oct. 28, as it was of high priority to them. Unfortunately, your email detailed that you had already filed a complaint with the Revdex.com within 72 hours of your initial complaint. We realized there was little we could do to improve your experience and impression of our business other than offer a full refund. Your refund was being processed via our ticket agency when you mentioned you had already reported the transaction as fraud to your bank. We also followed-up our response to refund your tickets with an opportunity to reschedule your time slot and to make sure your experience was amazing. To this email, you replied you did not wish to return.
Overall, it is our intention with this response to validate and respect your experience with us. Yet, we also hope that our attempts to offer a satisfactory resolution are evident.
Please accept our sincerest apologies for your unfortunate experience, that was neither our intention or desire for you and your friend to have had an unpleasant evening.