To Whom it may Concern: Mountain Pure Water Systems filed Chapter Bankruptcy on Friday a week ago and is no longer responsible for your service on your system Your warranty is provided by the manufacture which is Water Resources International, Incand is still in full force as before Mountain Pure was in business for years and had an A+ accredited status because it has always taken care of its customers while in business No business is expected to continue to respond to or service past customers after they are out of business As in life, sometimes things are beyond the control of any single person or entity and hard decisions have to be made It is with a heavy heart that Mountain Pure has closed its doors after years and certainly is not what anyone wished to happen As for your comments about RefreshWater Systems, Inc being the same company is absolutely false It is a completely different company and was never affiliated with Mountain Pure in any way Water Resources International Incwhich holds your warranty will be notifying you in a letter soon as too the new distributor in your area servicing your equipment Any and all future correspondence should be directed to them at [redacted] *** Thanks you for your support over the years and continued health and happiness to you and your family
To whom it may concern, *** [redacted] purchased a whole home water treatment system from us in She purchased a [redacted] Drinking Water System from us for $ As she would have been told at the time of the sale, there is routine maintenance and annual filter changes which needs to be performed on the system in order to keep it functioning properly however these are not included in the original purchase price *** [redacted] also received an acid neutralizer because her ph was very high at the time of the install She was not charged for the acid neatralizer, however she is responsible for the maintenance of the system in order for it to work properly The neautralizer would need to be rebeded every year or two years depending on the severity of the ph We were to ***Benninghoffs house and rebeded the neautralizer the first time at no charge to her because it was clogged up We actually had to remove it and then return at a later date and reinstall it We didn't charge her for any of this work We called her back in to do the annual filter change on her drinking water system and she told us at that time that the neautralizer seemed to be working good We called several times in because we figured the neautralizer would need rebeded again, and received no return calls Since receiving the notification from the Revdex.com, we have attemped to call *** [redacted] on her home phone and cell phone several times We have left messages and have received no return calls If *** [redacted] would like to have her annual filter change completed and her acid neautralizer rebeded (if it is a as she stated, it needs rebeded) then she needs to return our calls and schedule to have it completed We however never stated that there would be no maintenance or charges to maintain her system We service almost customers and they all are charged by the same guidelines as [redacted] for maintenance of any water treatment equipment they purchased from us We would like to resolve any water issues *** [redacted] may have as soon as possible and get her family back on good water We do apologize if we did miss returning any phone calls, it certainly was not our intent to ever miss calling a customer back We appreciate *** [redacted] as a customer now and into the future Please have her return our calls to schedule an apptas soon as possible I have informed our Customer Care Manager, [redacted] to follow up on this also with our scheduling dept to make sure it gets handled immediately Respectfully, [redacted] Owner/President Mountain Pure Water Systems
To Whom it may Concern: Mountain Pure Water Systems filed Chapter Bankruptcy on Friday a week ago and is no longer responsible for your service on your system Your warranty is provided by the manufacture which is Water Resources International, Incand is still in full force as before Mountain Pure was in business for years and had an A+ accredited status because it has always taken care of its customers while in business No business is expected to continue to respond to or service past customers after they are out of business As in life, sometimes things are beyond the control of any single person or entity and hard decisions have to be made It is with a heavy heart that Mountain Pure has closed its doors after years and certainly is not what anyone wished to happen As for your comments about RefreshWater Systems, Inc being the same company is absolutely false It is a completely different company and was never affiliated with Mountain Pure in any way Water Resources International Incwhich holds your warranty will be notifying you in a letter soon as too the new distributor in your area servicing your equipment Any and all future correspondence should be directed to them at [redacted] *** Thanks you for your support over the years and continued health and happiness to you and your family
To whom it may concern, *** [redacted] purchased a whole home water treatment system from us in She purchased a [redacted] Drinking Water System from us for $ As she would have been told at the time of the sale, there is routine maintenance and annual filter changes which needs to be performed on the system in order to keep it functioning properly however these are not included in the original purchase price *** [redacted] also received an acid neutralizer because her ph was very high at the time of the install She was not charged for the acid neatralizer, however she is responsible for the maintenance of the system in order for it to work properly The neautralizer would need to be rebeded every year or two years depending on the severity of the ph We were to ***Benninghoffs house and rebeded the neautralizer the first time at no charge to her because it was clogged up We actually had to remove it and then return at a later date and reinstall it We didn't charge her for any of this work We called her back in to do the annual filter change on her drinking water system and she told us at that time that the neautralizer seemed to be working good We called several times in because we figured the neautralizer would need rebeded again, and received no return calls Since receiving the notification from the Revdex.com, we have attemped to call *** [redacted] on her home phone and cell phone several times We have left messages and have received no return calls If *** [redacted] would like to have her annual filter change completed and her acid neautralizer rebeded (if it is a as she stated, it needs rebeded) then she needs to return our calls and schedule to have it completed We however never stated that there would be no maintenance or charges to maintain her system We service almost customers and they all are charged by the same guidelines as [redacted] for maintenance of any water treatment equipment they purchased from us We would like to resolve any water issues *** [redacted] may have as soon as possible and get her family back on good water We do apologize if we did miss returning any phone calls, it certainly was not our intent to ever miss calling a customer back We appreciate *** [redacted] as a customer now and into the future Please have her return our calls to schedule an apptas soon as possible I have informed our Customer Care Manager, [redacted] to follow up on this also with our scheduling dept to make sure it gets handled immediately Respectfully, [redacted] Owner/President Mountain Pure Water Systems