We have researched our records and have found no documentation of MsA [redacted] having contacted us regarding this issue However, we did receive a call from a personal friend, who also has our water purification system, and was asking us why he hadn't received his filter cartridge replacement He explained MsA [redacted] discontent about not having received her filter cartridge replacement either He alerted us that she was considering contacting Revdex.com and we asked for her name and information so that we could contact her Unfortunately, the complaint was submitted the following day We explained to this gentleman that we had been experiencing a backorder on the very cartridges they were expecting We have been with this manufacturer for over years and have experienced a backorder times Unfortunately, this is one of those times The manufacturer improves the filter cartridges every few years to improve performance based on new technology and state of the art media We recommend that our customers replace their filter cartridge annually but this recommendation is based on us underestimating its performance However, the filter has the ability to continue to perform up to months MsA [redacted] water purification system was installed March 7,and was recommended to be replaced on March 7, MsA [redacted] filter cartridge replacement was shipped on April 1, I called and left a voicemail for Ms [redacted] on April 4,to discuss why filter wasn't sent, confirm that it was shipped, and to return my call I have not received a return call as of yet However, I will continue to try and make contact with Ms [redacted]
We contacted our customer, *** ***, yesterday September 21st, He agreed to letting us send the technician to his home, to check the filtersHe also agreed to letting us send a represe
class="aBn" data-term="goog_1***" tabindex="0" " border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">ntative to re-test his waterThese services are taking place on Saturday, September 26th, at around 9-9:30am.If you have any questions for us, please do not hesitate to contact me through this email or by calling our office at ###-###-#### ext# ***.We will keep you updated with any further information
We have researched our records and have found no documentation of Ms. A[redacted] having contacted us regarding this issue. However, we did receive a call from a personal friend, who also has our water purification system, and was asking us why he hadn't received his filter cartridge replacement....
He explained Ms. A[redacted] discontent about not having received her filter cartridge replacement either. He alerted us that she was considering contacting Revdex.com and we asked for her name and information so that we could contact her. Unfortunately, the complaint was submitted the following day. We explained to this gentleman that we had been experiencing a backorder on the very cartridges they were expecting. We have been with this manufacturer for over 30 years and have experienced a backorder 3 times. Unfortunately, this is one of those times. The manufacturer improves the filter cartridges every few years to improve performance based on new technology and state of the art media. We recommend that our customers replace their filter cartridge annually but this recommendation is based on us underestimating its performance. However, the filter has the ability to continue to perform up to 15 months. Ms. A[redacted] water purification system was installed March 7,2015 and was recommended to be replaced on March 7,2016. Ms. A[redacted] filter cartridge replacement was shipped on April 1,2016. I called and left a voicemail for Ms. [redacted] on April 4,2016 to discuss why filter wasn't sent, confirm that it was shipped, and to return my call. I have not received a return call as of yet. However, I will continue to try and make contact with Ms. [redacted].
We have resolved Mr. [redacted] issue he was having with his shower filter. Unfortunately, it took some time because we were trying to resolve the problem directly with the manufacturer. We were in communication with Mr. [redacted] the entire time and we completely understand his...
frustration. We installed a completely new shower filter in his home on August 27, 2016 between 1-2:00 pm. We have since followed up with Mr. [redacted] to ensure everything is working properly and he is very satisfied with the service and with his shower filter.
Complaint: 10803798
I am rejecting this response because: the business has not finalized any decisions. They sent a representative to my house who tested my water. The tests that the representative did showed that the water filtration was not working because there was a crack in the filter. I have attached a photo sent to me by the representative that shows the water had chlorine in it, and was not working properly. I have been paying for this system for 6 months. The representative also informed me that the systems that were sold to me were not appropriate for my house because they did not solve the issues that I wanted corrected. He also stated that the original salesperson should have come two weeks after the initial install to retest the water to make sure that everything was working correctly. This never happened. A customer service representative did contact me after this and offered me 3 options which we are currently trying to work out the details. However, since I am still waiting to hear from the company, and I have experienced such horrible customer service in the past, I am do not feel comfortable accepting the response at this time.
[redacted]
We have researched our records and have found no documentation of MsA [redacted] having contacted us regarding this issue However, we did receive a call from a personal friend, who also has our water purification system, and was asking us why he hadn't received his filter cartridge replacement He explained MsA [redacted] discontent about not having received her filter cartridge replacement either He alerted us that she was considering contacting Revdex.com and we asked for her name and information so that we could contact her Unfortunately, the complaint was submitted the following day We explained to this gentleman that we had been experiencing a backorder on the very cartridges they were expecting We have been with this manufacturer for over years and have experienced a backorder times Unfortunately, this is one of those times The manufacturer improves the filter cartridges every few years to improve performance based on new technology and state of the art media We recommend that our customers replace their filter cartridge annually but this recommendation is based on us underestimating its performance However, the filter has the ability to continue to perform up to months MsA [redacted] water purification system was installed March 7,and was recommended to be replaced on March 7, MsA [redacted] filter cartridge replacement was shipped on April 1, I called and left a voicemail for Ms [redacted] on April 4,to discuss why filter wasn't sent, confirm that it was shipped, and to return my call I have not received a return call as of yet However, I will continue to try and make contact with Ms [redacted]
We contacted our customer, *** ***, yesterday September 21st, He agreed to letting us send the technician to his home, to check the filtersHe also agreed to letting us send a represe
class="aBn" data-term="goog_1***" tabindex="0" " border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">ntative to re-test his waterThese services are taking place on Saturday, September 26th, at around 9-9:30am.If you have any questions for us, please do not hesitate to contact me through this email or by calling our office at ###-###-#### ext# ***.We will keep you updated with any further information
I am writing you to formally end the complaint, We credited the customer the full amount disputed on the original card charged
We have researched our records and have found no documentation of Ms. A[redacted] having contacted us regarding this issue. However, we did receive a call from a personal friend, who also has our water purification system, and was asking us why he hadn't received his filter cartridge replacement....
He explained Ms. A[redacted] discontent about not having received her filter cartridge replacement either. He alerted us that she was considering contacting Revdex.com and we asked for her name and information so that we could contact her. Unfortunately, the complaint was submitted the following day. We explained to this gentleman that we had been experiencing a backorder on the very cartridges they were expecting. We have been with this manufacturer for over 30 years and have experienced a backorder 3 times. Unfortunately, this is one of those times. The manufacturer improves the filter cartridges every few years to improve performance based on new technology and state of the art media. We recommend that our customers replace their filter cartridge annually but this recommendation is based on us underestimating its performance. However, the filter has the ability to continue to perform up to 15 months. Ms. A[redacted] water purification system was installed March 7,2015 and was recommended to be replaced on March 7,2016. Ms. A[redacted] filter cartridge replacement was shipped on April 1,2016. I called and left a voicemail for Ms. [redacted] on April 4,2016 to discuss why filter wasn't sent, confirm that it was shipped, and to return my call. I have not received a return call as of yet. However, I will continue to try and make contact with Ms. [redacted].
We have resolved Mr. [redacted] issue he was having with his shower filter. Unfortunately, it took some time because we were trying to resolve the problem directly with the manufacturer. We were in communication with Mr. [redacted] the entire time and we completely understand his...
frustration. We installed a completely new shower filter in his home on August 27, 2016 between 1-2:00 pm. We have since followed up with Mr. [redacted] to ensure everything is working properly and he is very satisfied with the service and with his shower filter.
Complaint: 10803798
I am rejecting this response because: the business has not finalized any decisions. They sent a representative to my house who tested my water. The tests that the representative did showed that the water filtration was not working because there was a crack in the filter. I have attached a photo sent to me by the representative that shows the water had chlorine in it, and was not working properly. I have been paying for this system for 6 months. The representative also informed me that the systems that were sold to me were not appropriate for my house because they did not solve the issues that I wanted corrected. He also stated that the original salesperson should have come two weeks after the initial install to retest the water to make sure that everything was working correctly. This never happened. A customer service representative did contact me after this and offered me 3 options which we are currently trying to work out the details. However, since I am still waiting to hear from the company, and I have experienced such horrible customer service in the past, I am do not feel comfortable accepting the response at this time.
[redacted]