Ultracare Restoration

Complaint: I am rejecting this response because:This response is still not taking responsibility or even acknowledging the fact that they lost our itemsI'm not even sure that they read my complaint correctly because they wrote in their response that I am I missing "certain items" from a box which is not what I statedI'm my complaint I said that one whole box is missingMy just certain items from that boxThere are also numerous other items which is why I valued my loss to be around $2,which they don't even acknowledgeIf they keep any kind of record of our correspondence before I contacted you then they would be able to look back and see how many items I said are missingAlso this ultra care "general manager" states that "once items are inventoried and packed into a box, they are not separated or unpacked until they are returned" my problem with that, like I told Jim in one of our conversations, is that I am missing things that show being in our home in the initial pictures they took before they started packing when they were just assessing but as far as the inventory and to show why box they went Into they are nowhere to be foundIf that is the case then how am I to know that they were even packed up and taken out of my home? An ultracare worker could have just done as they wanted with them since there is no record and this is not just a few lil itemsThere are numerous things from our master bedroom that are expensive items but yet ultracare shows no record of them in their inventory of our home even though they are clearly in ultracare's own pictures! Also worth noting is that in their response ultracare stated they "had to fax the signed documents" to me to prove that I signed themWell first of all I was the one that asked for them to be faxed When they mentioned I signed so many papers I said I only recalled signing one paper on our move back day (which I stated in my complaint) and if they would be able to fax over all of the papers they claim I signedI never received such faxI know it says that the documents are attached in their response but I am unable to view the attachmentsWe could go back and forth all day of what they are claiming and what I am claiming but the point is to get this resolvedWhat I would like to happen here is for them to be willing to look into my lost items and not just claim that they aren't lost and they are at my houseJust because they claim it is nowhere in their warehouse house doesn't mean it hasn't been lost or stolen somewhere in the process or maybe even packed away with boxes from another homeI really don't know where my stuff is at this point but instead of claiming it was never lost in the first place maybe that is something that ultracare can look in to any possible places of where my stuff could have ended upLike I have said before I'm sure this is not the first time this has happened so there has to be some way that they can resolve itSo many items don't just disappear from a homeOne thing that the manager had mentioned when I asked if this has ever happened to any other customers was that they sent an employee to the home to locate the itemsI asked for that to be done hereAt least as a starting point so that they can see the times aren't here but they refused to do soMaybe if there is some kind of video of their warehouse (since they are so secure) that could also be a starting point since I have no proof that certain items were even taken out of my home [redacted]

Complaint: 10251114
I am rejecting this response because:This response is still not taking responsibility or even acknowledging the fact that they lost our items. I'm not even sure that they read my complaint correctly because they wrote in their response that I am I missing "certain...

items" from a box which is not what I stated. I'm my complaint I said that one whole box is missing. My just certain items from that box. There are also numerous other items which is why I valued my loss to be around $2,000 which they don't even acknowledge. If they keep any kind of record of our correspondence before I contacted you then they would be able to look back and see how many items I said are missing. Also this ultra care "general manager" states that "once items are inventoried and packed into a box, they are not separated or unpacked until they are returned" my problem with that, like I told Jim in one of our conversations, is that I am missing things that show being in our home in the initial pictures they took before they started packing when they were just assessing but as far as the inventory and to show why box they went Into they are nowhere to be found. If that is the case then how am I to know that they were even packed up and taken out of my home? An ultracare worker could have just done as they wanted with them since there is no record and this is not just a few lil items. There are numerous things from our master bedroom that are expensive items but yet ultracare shows no record of them in their inventory of our home even though they are clearly in ultracare's own pictures! Also worth noting is that in their response ultracare stated they "had to fax the signed documents" to me to prove that I signed them. Well first of all I was the one that asked for them to be faxed When they mentioned I signed so many papers I said I only recalled signing one paper on our move back day (which I stated in my complaint) and if they would be able to fax over all of the papers they claim I signed. I never received such fax. I know it says that the documents are attached in their response but I am unable to view the attachments. We could go back and forth all day of what they are claiming and what I am claiming but the point is to get this resolved. What  I would like to happen here is for them to be willing to look into my lost items and not just claim that they aren't lost and they are at my house. Just because they claim it is nowhere in their warehouse house doesn't mean it hasn't been lost or stolen somewhere in the process or maybe even packed away with boxes from another home. I really don't know where my stuff is at this point but instead of claiming it was never lost in the first place maybe that is something that ultracare can look in to any possible places of where my stuff could have ended up. Like I have said before I'm sure this is not the first time this has happened so there has to be some way that they can resolve it. So many items don't just disappear from a home. One thing that the manager had mentioned when I asked if this has ever happened to any other customers was that they sent an employee to the home to locate the items. I asked for that to be done here. At least as a starting point so that they can see the times aren't here but they refused to do so. Maybe if there is some kind of video of their warehouse (since they are so secure) that could also be a starting point since I have no proof that certain items were even taken out of my home. 
[redacted]

Review: [redacted]In an effort to resolve a troubling billing issue with a storage company, I am writing to seek direct assistance from your office The Revdex.com of Santa Barbara.

I am enclosing the attached copies of the documents for your review, [redacted].

It was in September, 2014, I had encountered a leaking pipe in my own residence. The flooding necessitated that I had to store my personal belongings with a storage company, the DryTech Restoration in Santa Maria (###-###-####). The job was contracted out to another entity, without my acknowledgement to the UltraCare Restoration (###-###-####) which is located in the Simi Valley area.

Even though the billing was generated by the UltraCare Restoration, I was required to make my payment to the OmegaSonics, which I had never interacted with before.

I would never consent to use a company from South of the Santa Barbara area, it is because of the heavy traffic delays in the commuter traffic to the Santa Barbara area in the morning.

The core issue on the dispute was: I had installed a brand new kitchen and a complete restoration work in the house. My wife and I had decided we would be the most appropriate persons to decide on how, where and in what manner we would like the household belongings to be redistributed back in the house. The idea was approved by the insurance claims adjustor and I had notified the UltraCare Restoration accordingly.

The UltraCare Restorations came back with a billing amount of $9,511.65. We had to pay first, or we would never be able to see our household items again.

I had stated in my response, the payment was made under duress' in my email to the UltraCare. They insisted on collecting the full fees and charges on work they had not done the unpacking, shelving and placement of household items back in the house). The work was done by my wife and I in the ‘Move’ back process.

I had attempted to resolve the matter with the Manager at the UltraCare Restoration, but to no avail Mr. [redacted], I have decided to seek assistance from your office instead.

Mr. [redacted], I would like to present the following specific information for your review:

Payment of $9,511.65 – I was forced to pay under duress. I was told I had to pay as billed, or there would be no delivery' 'I was forced to pay under duress.The payment was not made willingly. It is akin to someone placing a knife against your neck. Either to pay them first, or would never be able to see my household belongings again, ever!

Payment by Credit Card – I would like to keep a track record on the payment activity associated with the disputed billing. To record my dispute claim against the unethical billing practice of this business entity, Ultracare or OmegaSonics. This was the reason why I had asked to deliver the payment via the credit card.

Certificate of Completion' – I do not recall having signed a document of this nature. I was told to sign the document. There were multiple copies on a stack of paper, before the movers could start moving the boxes back into my house. The wording and certify ALL work performed and materials supplied...have been performed to my satisfaction.This was a false statement. The workers did not unpack, unwrap and placement of contents back to the shelves in my house. I was still being billed for the work not done!

‘as well as placing all boxed items in various rooms through the house’– This was a false statement. The workers left all the boxes, piling them ceiling high in the living room area, only.

It was confirmed with Ida, billing clerk with UltraCare Inc., the billing statements were never produced or sent to my attention. The statements were generated only after I had made the inquiry on the pay-off amount on my account.

Calculation on amount of credit due to me, client in the Move Back: Equipment rental credit for 1 daybilled for 2 days at $73,31 day)) $73,31

Van to transport material day creditat $163.59/day $81.80

Working supervisor & crew for unpacking, unwrapping and placement of contents from moving van into the house' billed at 1.5 day for the amount of $1,604.82. None of the work was done except for moving boxes back into the house which accounted, time wise for 4 hours workers were done by 12:05 pm.) or 1/3 of the work and billing. 1/3 x $1,604.82 =

$534.94.

Excess billing amount: $1,069.88 24 moving van 8 hours (assuming a day’s rental) at $56.31/hr = $450.48. I was billed for 14 hours. There was an excess billing of 6 hours at $56.31/hr = $337.86

$337.86

Amount of credit due client-M[redacted]g $1,562.85Desired Settlement: Excess billing amount: $1,069.88 24 moving van 8 hours (assuming a day’s rental) at $56.31/hr = $450.48. I was billed for 14 hours. There was an excess billing of 6 hours at $56.31/hr = $337.86

$337.86

Amount of credit due client-Michael Cheng $1,562.85

Review: Ultracare restoration was responsible for packing up, moving out, storing and moving back in all contents of our house due to a water leak. They were contacted and given the job by Tri-tech a company that performed our dry out. Shortly after everything was moved back in (within a week) I contacted them to let them know that boxes and items were missing. At the time we still weren't completely done unpacking every room only certain ones (the first box being from a completely unpacked room). I wanted to let them know as soon as possible that items were missing and said there might be more that I was unaware of so I asked for a copy of their presentation which is supposed to include all pictures and a detailed report of what is in every box. The report of what each box contained was not very detailed at all. It was very general "dishes", "shoes" are examples not stating how many of each item or even if they were adults shoes or children's shoes. After going back and forth for about a month with the main person there (Jim) I was told that he checked his storage and our items weren't there. He said because of that and the fact that his paperwork showed everything was returned to us he couldn't help me any further. I did sign a paper the day of delivery assuming everything was there but due to the fact that there were over 130 boxes and over 200 items it was almost impossible to know that day that in fact everything was returned which is exactly what I told him. He wasn't much help and only offered a $50 gift card for my "inconvenience" even though I estimate my loss of items to be over $2,000. I am not expecting any kind of pay out over this. All I want is my items returned however "Jim" is unwilling to help any further. When I asked if I was the only person ever to have to happen to me he would not even answer my question! I would like this business and it's employees to be looked into.Desired Settlement: I would like my missing items and boxes to be either found or replaced. I really truly prefer for them to be found if at all possible however due to Jim's unwillingness to help any further I don't even know if that is a possibly at this point.

Consumer

Response:

Review: 10251114

I am rejecting this response because:This response is still not taking responsibility or even acknowledging the fact that they lost our items. I'm not even sure that they read my complaint correctly because they wrote in their response that I am I missing "certain items" from a box which is not what I stated. I'm my complaint I said that one whole box is missing. My just certain items from that box. There are also numerous other items which is why I valued my loss to be around $2,000 which they don't even acknowledge. If they keep any kind of record of our correspondence before I contacted you then they would be able to look back and see how many items I said are missing. Also this ultra care "general manager" states that "once items are inventoried and packed into a box, they are not separated or unpacked until they are returned" my problem with that, like I told Jim in one of our conversations, is that I am missing things that show being in our home in the initial pictures they took before they started packing when they were just assessing but as far as the inventory and to show why box they went Into they are nowhere to be found. If that is the case then how am I to know that they were even packed up and taken out of my home? An ultracare worker could have just done as they wanted with them since there is no record and this is not just a few lil items. There are numerous things from our master bedroom that are expensive items but yet ultracare shows no record of them in their inventory of our home even though they are clearly in ultracare's own pictures! Also worth noting is that in their response ultracare stated they "had to fax the signed documents" to me to prove that I signed them. Well first of all I was the one that asked for them to be faxed When they mentioned I signed so many papers I said I only recalled signing one paper on our move back day (which I stated in my complaint) and if they would be able to fax over all of the papers they claim I signed. I never received such fax. I know it says that the documents are attached in their response but I am unable to view the attachments. We could go back and forth all day of what they are claiming and what I am claiming but the point is to get this resolved. What I would like to happen here is for them to be willing to look into my lost items and not just claim that they aren't lost and they are at my house. Just because they claim it is nowhere in their warehouse house doesn't mean it hasn't been lost or stolen somewhere in the process or maybe even packed away with boxes from another home. I really don't know where my stuff is at this point but instead of claiming it was never lost in the first place maybe that is something that ultracare can look in to any possible places of where my stuff could have ended up. Like I have said before I'm sure this is not the first time this has happened so there has to be some way that they can resolve it. So many items don't just disappear from a home. One thing that the manager had mentioned when I asked if this has ever happened to any other customers was that they sent an employee to the home to locate the items. I asked for that to be done here. At least as a starting point so that they can see the times aren't here but they refused to do so. Maybe if there is some kind of video of their warehouse (since they are so secure) that could also be a starting point since I have no proof that certain items were even taken out of my home.