UM Autos

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

I am sorry there was a problem with the oil change I will expedite a full refund today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me You have lost me as a customer and will continue to let others know how your sales department operates (get the sale and don't respond, since they never returned my emails) Regards, [redacted]

Tell us why here...I am sorry how you feel about the mailer advertising campaign we had at the dealership The first page of the mailer clearly states, “YOU WIN ONE OF THE PRIZES LISTED.” This disclosure is not buried in the fine print and is written in capital letters on the first page The prizes are listed next to this explanation Also, the odds of winning each of the prizes is listed next to each prize.As a goodwill gesture I would be glad to personally assist you with a purchase of a vehicle from Dennis Dillon or any parts or service work you might need I can be reached at ###-###-####Sincerely, [redacted] Vice President and CFODennis Dillon Automotive RV Marine Powersports

As *** stated she came to the dealership and completed a credit application giving us authorization to run her credit, which we did on December 7th Because we are not the lender we then submitted her application to various lenders trying to obtain credit approval for her to purchase a new
vehicle When a lender turns down a credit application they send the applicant a decline letter informing them of their credit decision Sometimes it takes several weeks for these letters to be generated I apologize that *** feels we did not call her back timely and I will talk with the management at the dealership about this. *** ***Vice President and CFO*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have spoken to *** a few times, including last night We have an understanding of what he wants and we are working hard to take care of all issues We should have resolution this week I will keep *** informed daily on our agreements

Our customer purchased this rig from us almost a year ago We are very sorry he is having a tire issue, and for a GOODWILL we will sell two tires at cost, mount and balance for free and then discount another $ Our customer is satisfied with this arrangement
Joe
M***

I am sorry how you feel about the mailer advertising
campaign we had at the dealership. The
first page of the mailer clearly states, “YOU WIN ONE OF THE PRIZES LISTED.” This disclosure is not buried in the fine
print and is written in capital letters on the first page. The
prizes are listed next to this explanation. Also, the odds of winning each of the prizes
is listed next to each prize.As a goodwill gesture I would be glad to personally assist
you with a purchase of a vehicle from Dennis Dillon or any parts or service
work you might need. I can be reached at
###-###-####Sincerely,*** *** *** *** ***Dennis
Dillon Automotive RV Marine PowersportsTell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I am sorry there was a problem with the oil change.  I will expedite a full refund today.

Tell us why here...I am sorry how you feel about the mailer advertising
campaign we had at the dealership.  The
first page of the mailer clearly states, “YOU WIN ONE OF THE 4 PRIZES LISTED.”  This disclosure is not buried in the fine
print and is written in capital letters on the first...

page.  The 4 prizes are listed next to this explanation.  Also, the odds of winning each of the 4 prizes is listed next to each prize.As a goodwill gesture I would be glad to personally assist
you with a purchase of a vehicle from Dennis Dillon or any parts or service
work you might need.  I can be reached at
###-###-####Sincerely,[redacted]Vice
President and CFODennis
Dillon Automotive RV Marine Powersports

I apologize to Mr. [redacted] for the lack of response from our team.  I have spoken to each and it is my understanding that you have been contacted by our people. Thanks for your business. [redacted]Vice PresidentDennis Dillon Auto Group

I phoned and reviewed the history with

March 2, 2018  Revdex.com  c/o [redacted] [email protected]   Re: Claim [redacted] - Complaint of [redacted]   Dear Ms. [redacted]: Please accept this letter as [redacted]’s response to Mr. [redacted]’s complaint. [redacted]...

[redacted] did not pull Mr. [redacted]’s credit 10 times. Mr. [redacted] is a co-signor with his father on the vehicle financing. Due to his father’s low credit score and recent bankruptcy, and to get the buyers the best interest rate possible, [redacted] requested approvals from multiple banks, which is standard for all indirect lenders seeking to obtain the best financing possible for sub-par borrowers. Of the banks to which we submitted the application, all but one declined to extend credit. Each bank that declines the credit application sends a declination letter to the buyer and a co-buyer. The credit inquiry activity Mr. [redacted] refers to is likely those lenders’ inquiries and declinations.  If Mr. [redacted] has additional questions about this matter, he is welcome to contact us.   Best Regards,    Tracy Crane General Counsel Risk Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  You have lost me as a customer and will continue to let others know how your sales department operates (get the sale and don't respond, since they never returned my emails).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our website displays 3 prices.  The first price is "MSRP", the second price is "Sale Price" and the third price is "As Low As Price."  Right below the As Low As Price is a tab that says *Apply for As Low As Price."  Also, within the add itself the "Sale Price" and the  "As...

Low As Price" are explained.  The manufacturer offers a multitude of rebates and incentives programs that you may or may not qualify for.  We would be glad to work with you to determine all of the manufacturer rebates and incentives that you qualify for.Thanks,[redacted]Vice President and CFODennis Dillon Automotive Group?