The product was purchased and applied in April of 2016. That being the case, your claim of the weather being 70°F for two straight weeks is not true. See attached weather report from the month of April 2016 (for the city of Everett) which clearly shows that the temperature did not stay above 50°F for more than 48 hours straight which is the minimum amount of time needed for proper application as stated in data sheet and on bag label (see attached).
I never called you a liarI simply said that your claim of the weather being F for two straight weeks in April was incorrectYou purchased the product in April so it was assumed that the product was used in AprilYou never told me otherwise until nowAgain, I never called you a liar, I simply stated that you your facts were incorrectI would not consider that "defamtion of character"That being said, this was the first mention of the product not being applied in AprilSince we assumed it was applied in April, it was pretty cut and dry that the temperature would have effected the Paver-Lock from hardeningWas product applied in June? What was date of application? Did it rain soon after?There are other many other factors (as were mentioned in detail in previous letters) which could effect the product from hardeningIf possible, I would like to speak with the mason/contractor who applied the product to see what else could have gone wrongI can be reached at ###-###-####As I mentioned before, we make hundreds of bags per each batch and we have had no other call backs on this productDid the same mason/contractor who applied the product incorrectly the 1st time apply it the 2nd time? Do you have any product left in bag for us to test? Please answer questions listed above so that I can help you figure out why the product did not harden and see if the product was incorrectly applied by mason/contractor the 2nd time
The product was purchased and applied in April of 2016. That being the case, your claim of the weather being 70°F for two straight weeks is not true. See attached weather report from the month of April 2016 (for the city of Everett) which clearly shows that the temperature did not stay above 50°F for more than 48 hours straight which is the minimum amount of time needed for proper application as stated in data sheet and on bag label (see attached).
I never called you a liarI simply said that your claim of the weather being F for two straight weeks in April was incorrectYou purchased the product in April so it was assumed that the product was used in AprilYou never told me otherwise until nowAgain, I never called you a liar, I simply stated that you your facts were incorrectI would not consider that "defamtion of character"That being said, this was the first mention of the product not being applied in AprilSince we assumed it was applied in April, it was pretty cut and dry that the temperature would have effected the Paver-Lock from hardeningWas product applied in June? What was date of application? Did it rain soon after?There are other many other factors (as were mentioned in detail in previous letters) which could effect the product from hardeningIf possible, I would like to speak with the mason/contractor who applied the product to see what else could have gone wrongI can be reached at ###-###-####As I mentioned before, we make hundreds of bags per each batch and we have had no other call backs on this productDid the same mason/contractor who applied the product incorrectly the 1st time apply it the 2nd time? Do you have any product left in bag for us to test? Please answer questions listed above so that I can help you figure out why the product did not harden and see if the product was incorrectly applied by mason/contractor the 2nd time