If you buy any auto body parts do not expect 100% quality because they may have defects. And god forbid you opt for having them painted by Umnitza because the paint may not match your car. Also the paint quality may be an issue. And Umnitza will not refund your money, so buyer beware!
Terribly sorry about this troubleCan you please give us a call so we can resolve? The issue was handled by our outside shipping company and they claim it was already shipped so please give us a call so we can resolve with you asap [redacted] ***
Please in your next response highly your phone number and best time to call to verify all the details We have units in stock and can/will ship immediately but we need to get some further details that we can only acquire with you by phonePlease advise on your next reply OR email us [redacted] ***
Complaint: [redacted] I am rejecting this response because: The first warranty repair of the driver's side headlight and replacement of the passenger side headlight had a turn-around time (TAT) of 72+ daysThe fact that the warranty repair was previously done has no bearing on the fact that the driver's side headlight still does not operate as intended Based on the email exchanges for the past months, Umnitza reversing their decision to replace the headlight in advance, and the previous warranty repair having a TAT of 72+ days does not give me enough confidence that they will honor their warranty repair/replacement as they state I will not be shipping anything until I get a written no-cost PO from Umnitza showing the replacement headlight has been ordered and the expected TAT for warranty I have already spent $to ship my initial headlights and will not be spending any more money or time dissassembling the headlight without positive confirmation that the warranty repair will be approved I have clearly shown in the previous attachments that the headlight has manufacturing defects that simply cannot be fixed with coding It is a hardware failureAlso, it clearly states on their product information page that coding is not requiredSee below: "BIXENON FUNCTIONALITY - Does your car not currenlty have Bixenons? No problem, this application gives you a setup that is just like the factory bixenon feature without reprogramming, errors, rewiring, or new LCM required." [redacted] Sincerely, [redacted]
We have attempted to work with the customer per our terms on the product When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue The product was purchased in January 2016, and carries a one year warranty through us by the factory We are now at the month point and will extend the warranty another months if it provides the customer a more convenient time to send them backHowever, after the months is up, any further repair or replacement will have to be at regular price non-warranty support We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built) Currently, there are no headlights being manufactured by the factorySo this is the only way to offer any sort of warranty support for the product Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims This is a factory warranty issue and we have to work with those guidelines at this time
Customer has confirmed that the driver's side unit has an issue, this is different than previously stated that the passenger side unit was what he wanted to warranty
We will not be providing purchase order proof as that will contain company sensitive information that is not for public consumption: i.ewe will not be revealing our source
We cannot provide positive "proof" of warranty until we have the headlight back and have examined itGiven the varying customer skill levels, potential for damage in transit, damage during install, improper care, and other environmental factors we have no control over, the headlight will need to be examined firstThere will be no proof of a headlight order for warranty until this examination is completed
In all the attachments, we have seen only that the customer has complaints about various issues that we have attempted to remedy and have done so on sideOur timetable for warranty/repair is entirely predicated upon the factory speed of production, not umnitzaWe can't ship what we don't have
Once again:
We have attempted to work with the customer per our terms on the product When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory We are now at the month point and will extend the warranty another months if it provides the customer a more convenient time to send them backHowever, after the months is up, any further repair or replacement will have to be at regular price non-warranty support
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built)
Revdex.com:
Hello, I would like to cancel the complaint I filledThe company reached out to me and I would just like to cancel it now that things are resolved
***
Sincerely, *** ***
Complaint: ***I am rejecting this response because:
On January 18, 2017, Umnitza stated they will order a new driver's side replacement after I had unsuccessfully troubleshooted the headlight following their instructions They asked for a small deposit and will refund the money once I they receive my faulty headlight back I did not receive any firm ship dates until May 11, On May 11, 2017, Umnitza stated the factory estimates they can ship the replacement headlight by June 10th - 15th (Umnitza's shipping estimate) I followed up on June 15th, via email, and Umnitza still did not have any replacement headlight on hand On June 16th, Umnitza states they need to send my headlights back first before getting a replacement, which is in direct contrast to their earlier statement on January 18th,
I am still requesting that Umnitza send a replacement headlight to me per their agreement to order a new replacement on January 18th, I will ship my headlight back once Umnitza provides a prepaid shipping label, and I have received the replacement headlight.
*** * *** * *** *** *** ***
Sincerely,*** ***
The customer has been told that when the factory finishes production for his warranty part, we can replace it.
In fact the reality is we've been pretty direct with the customer and replaced one of his units once before already. However, in this case, there is only 1 way we can replace it, he must...
ship back his faulty unit first and then we ship to the factory and replace it. There is no other way in this case.
The customer should get the facts together as well, here he requested a passenger side, but in an email, he requested the driver's side:
"I'm surprised that I have to even repeat which side is faulty after this many emails, but it is the driver's side. I already swapped boards and the issue is still present. "
Terribly sorry about this trouble. Can you please give us a call so we can resolve? The issue was handled by our outside shipping company and they claim it was already shipped so please give us a call so we can resolve with you asap [redacted]
Complaint: [redacted]I am rejecting this response because:
The warranty is 1 year according to the Umnitza website. However, I did not receive the headlight shipment until April 14, 2016 (see attachment), so the 1 year warranty would have ended on April 13, 2017. However, Umnitza promised to order a replacement headlight on January 18, 2017 (see attachment in previous Revdex.com message). I was told that the headlight replacement will be delivered from January 18, 2017 all the way until June 15, 2017 when Umnitza still could not deliver the headlight and replied stating my headlight would then need to be returned to the factory for inspection before the warranty headlight would be shipped. Therefore, the remaining warranty period was wasted by waiting on Umnitza to deliver the replacement headlight for 6 months.
In terms of the warranty, I submitted a video to Umnitza on January 4, 2017 showing the headlight flickering issue, which is evidence of a manufacturing defect. I also submitted a photo (see attached) showing the LED boards were swapped (as instructed by Umnitza) with no success. Now, my driver's side headlight has the parking light, eyebrow light, and angel eyes not functioning due to the flickering causing the lights to short out. There is no additional value by sending the headlight back to the factory for review when the headlight clearly has issues functioning properly. The warranty is supplied through Umnitza and needs to be honored by Umnitza, not the factory.
Umnitza promised to deliver the warranty replacement headlight on January 18, 2017, so they need to be held accountable to that commitment. Also, I have video and photo evidence clearly showing the headlight is malfunctioning, which did not appear until October 2016, which was well after the headlights were delivered on April 14, 2016.
Complaint: [redacted]I am rejecting this response because:
Umnitza clearly does not have an understanding of the issue here. As the previous email attachments read, on 1/18/17, I stated, "Now, please honor my request to have this LH [left hand] headlight replaced ASAP." Umnitza replied on 1/18/17, "Ok, we will immediately order a new driver’s side replacement for you."
Once again, this complaint is regarding the driver's side headlight, which is why the subject line of he email attachments read, "driver's side headlight flickering". I only mention the issue regarding the passenger side because it was replaced under warranty in Summer 2016 in which the driver's side headlight was also repaired but not replaced. This led to the driver's side LED rings flickering and ultimately failing.
I will not be shipping my headlight until I receive the repair order and ECD as documentation. The repair order needs to be from Umnitza because that is the vendor who sold the product and the warranty to me. If this is not acceptable, I wish to escalate this issue further to an arbitrator who will quickly find a solution.
As stated previously, we have already replaced the unit once within a warranty time frame. Nothing has changed with what we stated in our previous exchange. You are responsible to return the headlight within the next 3 months to be eligible for replacement.
As a reminder:
We have attempted to work with the customer per our normal terms on the product. When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory. Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory. We are now at the 18 month point and will extend the warranty another 3 months if it provides the customer a more convenient time to send them back. However, after the 3 months is up, any further repair or replacement will have to be at regular price non-warranty support.
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight. To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built).
Currently, there are no headlights being manufactured by the factory. So this is the only way to offer any sort of warranty support for the product.
Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims. This is a factory warranty issue and we have to work with those guidelines at this time.
We have attempted to work with the customer per our normal terms on the product. When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory. Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory. We are now at the 18 month point and will extend the warranty another 3 months if it provides the customer a more convenient time to send them back. However, after the 3 months is up, any further repair or replacement will have to be at regular price non-warranty support.
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight. To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built).
Currently, there are no headlights being manufactured by the factory. So this is the only way to offer any sort of warranty support for the product.
Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims. This is a factory warranty issue and we have to work with those guidelines at this time.
Please in your next response highly your phone number and best time to call to verify all the details.
We have 3 units in stock and can/will ship immediately but we need to get some further details that we can only acquire with you by phone. Please advise on your next reply OR email us [redacted]
Complaint: [redacted]I am rejecting this response...
because:
This is exactly what you have been saying for the last 80 days. You said the item was shipped on December 13th, but here we are three months later and I haven't received the product. There are only two ways to resolve this: Either immediately give me a valid tracking number for the item that was "supposedly" shipped three months ago or refund my credit card. I am tired of being lied to. I don't want to seek legal redress, but that is the next step (as well as a complaint with the State Attorney General). You may email me with your decision, [redacted]
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
The first warranty repair of the driver's side headlight and replacement of the passenger side headlight had a turn-around time (TAT) of 72+ days. The fact that the warranty repair was previously done has no bearing on the fact that the driver's side headlight still does not operate as intended. Based on the email exchanges for the past 6 months, Umnitza reversing their decision to replace the headlight in advance, and the previous warranty repair having a TAT of 72+ days does not give me enough confidence that they will honor their warranty repair/replacement as they state. I will not be shipping anything until I get a written no-cost PO from Umnitza showing the replacement headlight has been ordered and the expected TAT for warranty. I have already spent $100 to ship my initial headlights and will not be spending any more money or time dissassembling the headlight without positive confirmation that the warranty repair will be approved.
I have clearly shown in the previous attachments that the headlight has manufacturing defects that simply cannot be fixed with coding. It is a hardware failure. Also, it clearly states on their product information page that coding is not required. See below:
"BIXENON FUNCTIONALITY - Does your car not currenlty have Bixenons? No problem, this application gives you a setup that is just like the factory bixenon feature without reprogramming, errors, rewiring, or new LCM required."
[redacted]
Sincerely,[redacted]
Terribly sorry about this troubleCan you please give us a call so we can resolve? The issue was handled by our outside shipping company and they claim it was already shipped so please give us a call so we can resolve with you asap [redacted] ***
Please in your next response highly your phone number and best time to call to verify all the details We have units in stock and can/will ship immediately but we need to get some further details that we can only acquire with you by phonePlease advise on your next reply OR email us [redacted] ***
Complaint: [redacted] I am rejecting this response because: The first warranty repair of the driver's side headlight and replacement of the passenger side headlight had a turn-around time (TAT) of 72+ daysThe fact that the warranty repair was previously done has no bearing on the fact that the driver's side headlight still does not operate as intended Based on the email exchanges for the past months, Umnitza reversing their decision to replace the headlight in advance, and the previous warranty repair having a TAT of 72+ days does not give me enough confidence that they will honor their warranty repair/replacement as they state I will not be shipping anything until I get a written no-cost PO from Umnitza showing the replacement headlight has been ordered and the expected TAT for warranty I have already spent $to ship my initial headlights and will not be spending any more money or time dissassembling the headlight without positive confirmation that the warranty repair will be approved I have clearly shown in the previous attachments that the headlight has manufacturing defects that simply cannot be fixed with coding It is a hardware failureAlso, it clearly states on their product information page that coding is not requiredSee below: "BIXENON FUNCTIONALITY - Does your car not currenlty have Bixenons? No problem, this application gives you a setup that is just like the factory bixenon feature without reprogramming, errors, rewiring, or new LCM required." [redacted] Sincerely, [redacted]
We have attempted to work with the customer per our terms on the product When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue The product was purchased in January 2016, and carries a one year warranty through us by the factory We are now at the month point and will extend the warranty another months if it provides the customer a more convenient time to send them backHowever, after the months is up, any further repair or replacement will have to be at regular price non-warranty support We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built) Currently, there are no headlights being manufactured by the factorySo this is the only way to offer any sort of warranty support for the product Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims This is a factory warranty issue and we have to work with those guidelines at this time
Customer has confirmed that the driver's side unit has an issue, this is different than previously stated that the passenger side unit was what he wanted to warranty
We will not be providing purchase order proof as that will contain company sensitive information that is not for public consumption: i.ewe will not be revealing our source
We cannot provide positive "proof" of warranty until we have the headlight back and have examined itGiven the varying customer skill levels, potential for damage in transit, damage during install, improper care, and other environmental factors we have no control over, the headlight will need to be examined firstThere will be no proof of a headlight order for warranty until this examination is completed
In all the attachments, we have seen only that the customer has complaints about various issues that we have attempted to remedy and have done so on sideOur timetable for warranty/repair is entirely predicated upon the factory speed of production, not umnitzaWe can't ship what we don't have
Once again:
We have attempted to work with the customer per our terms on the product When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory We are now at the month point and will extend the warranty another months if it provides the customer a more convenient time to send them backHowever, after the months is up, any further repair or replacement will have to be at regular price non-warranty support
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built)
Revdex.com:
Hello, I would like to cancel the complaint I filledThe company reached out to me and I would just like to cancel it now that things are resolved
***
Sincerely, *** ***
Complaint: ***I am rejecting this response because:
On January 18, 2017, Umnitza stated they will order a new driver's side replacement after I had unsuccessfully troubleshooted the headlight following their instructions They asked for a small deposit and will refund the money once I they receive my faulty headlight back I did not receive any firm ship dates until May 11, On May 11, 2017, Umnitza stated the factory estimates they can ship the replacement headlight by June 10th - 15th (Umnitza's shipping estimate) I followed up on June 15th, via email, and Umnitza still did not have any replacement headlight on hand On June 16th, Umnitza states they need to send my headlights back first before getting a replacement, which is in direct contrast to their earlier statement on January 18th,
I am still requesting that Umnitza send a replacement headlight to me per their agreement to order a new replacement on January 18th, I will ship my headlight back once Umnitza provides a prepaid shipping label, and I have received the replacement headlight.
*** * *** * *** *** *** ***
Sincerely,*** ***
The customer has been told that when the factory finishes production for his warranty part, we can replace it.
In fact the reality is we've been pretty direct with the customer and replaced one of his units once before already. However, in this case, there is only 1 way we can replace it, he must...
ship back his faulty unit first and then we ship to the factory and replace it. There is no other way in this case.
The customer should get the facts together as well, here he requested a passenger side, but in an email, he requested the driver's side:
"I'm surprised that I have to even repeat which side is faulty after this many emails, but it is the driver's side. I already swapped boards and the issue is still present. "
Terribly sorry about this trouble. Can you please give us a call so we can resolve? The issue was handled by our outside shipping company and they claim it was already shipped so please give us a call so we can resolve with you asap [redacted]
Complaint: [redacted]I am rejecting this response because:
The warranty is 1 year according to the Umnitza website. However, I did not receive the headlight shipment until April 14, 2016 (see attachment), so the 1 year warranty would have ended on April 13, 2017. However, Umnitza promised to order a replacement headlight on January 18, 2017 (see attachment in previous Revdex.com message). I was told that the headlight replacement will be delivered from January 18, 2017 all the way until June 15, 2017 when Umnitza still could not deliver the headlight and replied stating my headlight would then need to be returned to the factory for inspection before the warranty headlight would be shipped. Therefore, the remaining warranty period was wasted by waiting on Umnitza to deliver the replacement headlight for 6 months.
In terms of the warranty, I submitted a video to Umnitza on January 4, 2017 showing the headlight flickering issue, which is evidence of a manufacturing defect. I also submitted a photo (see attached) showing the LED boards were swapped (as instructed by Umnitza) with no success. Now, my driver's side headlight has the parking light, eyebrow light, and angel eyes not functioning due to the flickering causing the lights to short out. There is no additional value by sending the headlight back to the factory for review when the headlight clearly has issues functioning properly. The warranty is supplied through Umnitza and needs to be honored by Umnitza, not the factory.
Umnitza promised to deliver the warranty replacement headlight on January 18, 2017, so they need to be held accountable to that commitment. Also, I have video and photo evidence clearly showing the headlight is malfunctioning, which did not appear until October 2016, which was well after the headlights were delivered on April 14, 2016.
[redacted]
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Umnitza clearly does not have an understanding of the issue here. As the previous email attachments read, on 1/18/17, I stated, "Now, please honor my request to have this LH [left hand] headlight replaced ASAP." Umnitza replied on 1/18/17, "Ok, we will immediately order a new driver’s side replacement for you."
Once again, this complaint is regarding the driver's side headlight, which is why the subject line of he email attachments read, "driver's side headlight flickering". I only mention the issue regarding the passenger side because it was replaced under warranty in Summer 2016 in which the driver's side headlight was also repaired but not replaced. This led to the driver's side LED rings flickering and ultimately failing.
I will not be shipping my headlight until I receive the repair order and ECD as documentation. The repair order needs to be from Umnitza because that is the vendor who sold the product and the warranty to me. If this is not acceptable, I wish to escalate this issue further to an arbitrator who will quickly find a solution.
Sincerely,[redacted]
As stated previously, we have already replaced the unit once within a warranty time frame. Nothing has changed with what we stated in our previous exchange. You are responsible to return the headlight within the next 3 months to be eligible for replacement.
As a reminder:
We have attempted to work with the customer per our normal terms on the product. When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory. Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory. We are now at the 18 month point and will extend the warranty another 3 months if it provides the customer a more convenient time to send them back. However, after the 3 months is up, any further repair or replacement will have to be at regular price non-warranty support.
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight. To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built).
Currently, there are no headlights being manufactured by the factory. So this is the only way to offer any sort of warranty support for the product.
Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims. This is a factory warranty issue and we have to work with those guidelines at this time.
We have attempted to work with the customer per our normal terms on the product. When we originally were able to repair the first warranty request for the customer, the units were not required to be sent back to the factory. Unfortunately, in this instance, we believe that the headlight may need to be shipped back to the factory, as a result, we cannot offer a replacement of any kind for the buyer until we receive the faulty unit and are able to investigate causes for the issue.
The product was purchased in January 2016, and carries a one year warranty through us by the factory. We are now at the 18 month point and will extend the warranty another 3 months if it provides the customer a more convenient time to send them back. However, after the 3 months is up, any further repair or replacement will have to be at regular price non-warranty support.
We cannot address the issue correctly by simply sending a new unit because it's possible there may be some programming issue with the car causing this, OR some other factors we will not know until examining the headlight. To be clear, we won't be doing the examination, we will send it to our factory to examine (where the headlights are built).
Currently, there are no headlights being manufactured by the factory. So this is the only way to offer any sort of warranty support for the product.
Rejecting our offer to help out is just going to delay the process of solving an issue the customer claims. This is a factory warranty issue and we have to work with those guidelines at this time.
Please in your next response highly your phone number and best time to call to verify all the details.
We have 3 units in stock and can/will ship immediately but we need to get some further details that we can only acquire with you by phone. Please advise on your next reply OR email us [redacted]
Complaint: [redacted]I am rejecting this response...
because:
This is exactly what you have been saying for the last 80 days. You said the item was shipped on December 13th, but here we are three months later and I haven't received the product. There are only two ways to resolve this: Either immediately give me a valid tracking number for the item that was "supposedly" shipped three months ago or refund my credit card. I am tired of being lied to. I don't want to seek legal redress, but that is the next step (as well as a complaint with the State Attorney General). You may email me with your decision, [redacted]
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
The first warranty repair of the driver's side headlight and replacement of the passenger side headlight had a turn-around time (TAT) of 72+ days. The fact that the warranty repair was previously done has no bearing on the fact that the driver's side headlight still does not operate as intended. Based on the email exchanges for the past 6 months, Umnitza reversing their decision to replace the headlight in advance, and the previous warranty repair having a TAT of 72+ days does not give me enough confidence that they will honor their warranty repair/replacement as they state. I will not be shipping anything until I get a written no-cost PO from Umnitza showing the replacement headlight has been ordered and the expected TAT for warranty. I have already spent $100 to ship my initial headlights and will not be spending any more money or time dissassembling the headlight without positive confirmation that the warranty repair will be approved.
I have clearly shown in the previous attachments that the headlight has manufacturing defects that simply cannot be fixed with coding. It is a hardware failure. Also, it clearly states on their product information page that coding is not required. See below:
"BIXENON FUNCTIONALITY - Does your car not currenlty have Bixenons? No problem, this application gives you a setup that is just like the factory bixenon feature without reprogramming, errors, rewiring, or new LCM required."
[redacted]
Sincerely,[redacted]