Uncharted Play, Inc.

The business has responded Please see below:Thank you for contacting Uncharted Play through the Revdex.com We appreciate your feedback and your comments have been forwarded to the proper departments within Uncharted PlayIt is through customer feedback that we are able to
improve our products and business services Due to the nature of sports products, we have a no-use policy with returnsOnce used, there can be physical external damage to a product, especially when kicking a soccer ball, including the SOCCKETThis is outlined in our returns & exchange policy, which is posted on our website (see below for reference).Our team carefully evaluated your claim, and your correspondence with Uncharted Play indeed confirms that the no-use return policy was voided, as the SOCCKET was kicked and used after purchase. However, as a one-time courtesy, a credit card refund was processed for $on 10/**/2015. Please feel free to reach out any time if we can provide further support or assistanceThe best way to reach us is via email at *** Thank you again for contacting Uncharted Play. RETURNS & EXCHANGE We have a 30-day return policy for our productsThere is a no-use policy with returnsThe products must be unused when we receive your returnsAdditionally, we have a one-year, limited warranty for our products, and we’ll replace your damaged SOCCKET II or PULSE for free within that timelineIf you believe your product has malfunctioned and it is our fault, call ###-###-#### or email *** and we will investigate the issueFor domestic orders (excluding Hawaii & Alaska), if the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementWe will not cover any shipping costs for international warranty replacementsIf the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementIf it is determined the damage was caused by irregular or improper use, the warranty is not applicable and we will not cover your broken product Unfortunately, gift card purchases are non-refundable. Sincerely,Uncharted Play

The business has responded Please see below:Thank you for contacting Uncharted Play through the Revdex.comWe appreciate your feedback and your comments have been forwarded to the proper departments within Uncharted PlayIt is through customer feedback that we are able to
improve our products and business servicesDue to the nature of sports products, we have a no-use policy with returnsOnce used, there can be physical external damage to a product, especially when kicking a soccer ball, including the SOCCKETThis is outlined in our returns & exchange policy, which is posted on our website (see below for reference).Our team carefully evaluated your claim, and your correspondence with Uncharted Play indeed confirms that the no-use return policy was voided, as the SOCCKET was kicked and used after purchase. However, as a one-time courtesy, a credit card refund was processed for $on 10/**/2015. Please feel free to reach out any time if we can provide further support or assistanceThe best way to reach us is via email at *** Thank you again for contacting Uncharted Play. RETURNS & EXCHANGE We have a 30-day return policy for our productsThere is a no-use policy with returnsThe products must be unused when we receive your returnsAdditionally, we have a one-year, limited warranty for our products, and we’ll replace your damaged SOCCKET II or PULSE for free within that timelineIf you believe your product has malfunctioned and it is our fault, call ###-###-#### or email *** and we will investigate the issueFor domestic orders (excluding Hawaii & Alaska), if the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementWe will not cover any shipping costs for international warranty replacementsIf the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementIf it is determined the damage was caused by irregular or improper use, the warranty is not applicable and we will not cover your broken productUnfortunately, gift card purchases are non-refundable. Sincerely,Uncharted Play

The business has responded Please see below:
Thank you for contacting Uncharted Play through the Revdex.comWe
appreciate your feedback and your comments have been forwarded to the proper departments within Uncharted PlayIt is through customer feedback that we are able to improve our products and business servicesDue to the nature of sports products, we have a no-use policy with returnsOnce used, there can be physical external damage to a product, especially when kicking a soccer ball, including the SOCCKETThis is outlined in our returns & exchange policy, which is posted on our website (see below for reference)Our team carefully evaluated your claim, and your correspondence with Uncharted Play indeed confirms that the no-use return policy was voided, as the SOCCKET was kicked and used after purchase. However, as a one-time courtesy, a credit card refund was processed for $on 10/**/
Please feel free to reach out any time if we can provide further support or assistanceThe best way to reach us is via email at ***
Thank you again for contacting Uncharted Play.
RETURNS & EXCHANGE We have a 30-day return policy for our productsThere is a no-use policy with returnsThe products must be unused when we receive your returnsAdditionally, we have a one-year, limited warranty for our products, and we’ll replace your damaged SOCCKET II or PULSE for free within that timelineIf you believe your product has malfunctioned and it is our fault, call ###-###-#### or email *** and we will investigate the issueFor domestic orders (excluding Hawaii & Alaska), if the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementWe will not cover any shipping costs for international warranty replacementsIf the diagnosis determines the error is on our behalf, we will cover the shipping cost for the warranty replacementIf it is determined the damage was caused by irregular or improper use, the warranty is not applicable and we will not cover your broken productUnfortunately, gift card purchases are non-refundable
Sincerely,
Uncharted Play