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Uncle Bill's Pet Centers

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Uncle Bill's Pet Centers Reviews (5)

To whom it may concern:Uncle Bill's sold the husky puppy to Mr [redacted] on March 5, When the customer notified our store that there was an issue it was after 5:30pm and our corporate office hours are Mon-Fri 8am-5pm Mr [redacted] signed our puppy guarantee stating that if there were any issues and wanted Uncle Bill's to compensate or reimburse then it is policy to use any Noah's Animal Clinic Mr [redacted] contacted our fishers location from his personal veterinarian to let us know the puppy had bitten him in the face and demanded Uncle Bill's cover the medical costs for injury At this point we knew nothing was wrong and we were worried for his health and asked him to just go see a doctor and we would be in touch the next morning with our corporate office In the mean time we asked for the customer and his girlfriend to take the puppy to Noah's for evalutation and to take care of his injured chin When the licensed veterninarian from Noah's evalutated the puppy she called Karen from our corporate office and discussed what the customer would like and what the puppy needed At this point testing was done and it is standard protocol to wait for the results to then decide the next course of treatment or refunding a portion or all of the purchase price of the puppy After testing it was decided that this puppy was most likely deaf and Uncle Bill's gave a full refund of $and Mr [redacted] requested to keep the puppy We have tried to contact Mr [redacted] to help him locate a trainer that specializes in training deaf dogs to help this puppy become part of their family Mr [redacted] has not returned our phone call as of yet but Uncle Bill's is committed to helping this family in any way we can

Ms [redacted] has been given a full refund for a rabbit and cage that she purchased in July per her request President Uncle Bill’s Pet center

To whom it may concern:Uncle Bill's sold the husky puppy to Mr*** on March 5, 2015. When the customer notified our store that there was an issue it was after 5:30pm and our corporate office hours are Mon-Fri 8am-5pm. Mr *** signed our puppy guarantee stating that if there were any
issues and wanted Uncle Bill's to compensate or reimburse then it is policy to use any Noah's Animal Clinic. Mr *** contacted our fishers location from his personal veterinarian to let us know the puppy had bitten him in the face and demanded Uncle Bill's cover the medical costs for injury. At this point we knew nothing was wrong and we were worried for his health and asked him to just go see a doctor and we would be in touch the next morning with our corporate office. In the mean time we asked for the customer and his girlfriend to take the puppy to Noah's for evalutation and to take care of his injured chin. When the licensed veterninarian from Noah's evalutated the puppy she called Karen from our corporate office and discussed what the customer would like and what the puppy needed. At this point testing was done and it is standard protocol to wait for the results to then decide the next course of treatment or refunding a portion or all of the purchase price of the puppy. After testing it was decided that this puppy was most likely deaf and Uncle Bill's gave a full refund of $and Mr *** requested to keep the puppy. We have tried to contact Mr *** to help him locate a trainer that specializes in training deaf dogs to help this puppy become part of their family. Mr *** has not returned our phone call as of yet but Uncle Bill's is committed to helping this family in any way we can

Ms*** has been given a full refund for a rabbit and cage that she purchased in July per her request
President
Uncle Bill’s Pet center

My name is *** *** and I am the VP of Uncle Bill’s Pet Center and I was made aware yesterday that Uncle Bill’s had an outstanding complaint. I spoke on the phone to Mrs. *** on December 9th and we worked out a solution that both parties were happy with

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