Uncle Bob's Self Storage

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below• 4/4/16- first attempted removal (too icy in driveway)Called customer andinformed we could not service and advised of fee ($100) NO THEY DID NOT THEY CALLED AND SAID THE ROADS WERE TOO BAD BECAUSE OF THE SNOW STORM AND WOULD NOT BE ABLE TO PICK UP NO MENTION THAT IT WAS MY DRIVEWAY NOR A 100$ FEE• 4/4/ - Second attempt to remove and driveway was s till not salted THEY CALLED TO SAY THAT THEY COULD NOT MAKE IT UP MY DRIVEWAY AND THAT THEY NEEDED TO CHARGE MY CARD $FOR APRIL AND APRIL I told them they never mentioned anything about a fee the day before nor did they mention it was my driveway I was out of the country, if they would have told me that I would have never said it was fine to come back the next day Further when they called to say they wanted to charge me 200$ for days, it was still not even picked up• 4/6/16- Finally able to remove $fee NO they did not remove 100$ they still charged me the full 200$And no there was no disclaimer to having a phone call recorded when I called to place the initial order for the dumpster Regards, [redacted]

This letter is a response to a customer complaint that was submitted to the Revdex.com on 7/21/We appreciate this customer for taking the time to notify us of their unsatisfactory experience with our serviceWe are taking every action possible to make sure that this problem is
rectified and we are able to learn from our mistakes. We truly regret the service issues Mr*** experienced with our companyHis complaint was accurate and we did not properly follow through on our end to solve the problem. We have attempted to reach out to Mr*** to see if he still would like us to remove any trash remaining but have not heard back at this timeIn reference to thepayment we will not issue a creditThe customer's last payment was on 3/10/16 which was applied to invoice number *** for service from 1/1/6/30/16. Prior to cancellation the customer had an open invoice number *** for service from 7/1/16- 12/31/This most recent invoice was voided after cancellationAll missed service issues occurred in the month of July Again, we truly regret the inconvenience this has caused a resident in ourcommunity and we do our very best to learn from these mistakesIf you need any further information please do not hesitate to contact me at ***. Sincerely, Lisa *** Customer Service Manager Modern Disposal Services, Inc

This letter is a response to a customer complaint that was submitted to the Revdex.com on 5/2/We appreciate this customer for taking the time to notify us of their unsatisfactory experience with our service. We understand the customer is upset at the charges he received
Due to the nature of the temporary roll off business we always have our customers review and sign terms and conditions prior to the delivery of our dumpsterIn this event the customer did receive and sign the terms and conditions which outline the possibility of additional fees if we are unable to service the dumpsterIn this case we were unable to service because of iceThe customer's date of delivery was 3/29/We allow up to days with the dumpster and if a customer does not want it for the full term it does not change the costOutside of delivery there are bulleted items below.• 4/4/16- first attempted removal (too icy in driveway)Called customer andinformed we could not service and advised of fee ($100)• 4/4/ - Second attempt to remove and driveway was s till not saltedAdvisedcustomer of$fee again• 4/6/16- Finally able to remove $fee• 4/14/16- Customer called and requested another roll off deliveryCharged card forrental.• 4/26/16- After days removed dumpster without issueI have included the documentation for charges the customer is claiming are invalidModernhas since sent this customer to external collections with National RecoveryTo resolve theissue he will need to make payment of$which was sent to collectionsThe final itemfrom the complaint I want to address are the recorded phone callsModern has a disclaimerbefore a call is answered that calls may be recordedAfter review of the calls with thiscustomer we did confirm with him the fees and that we were charging the callsModern hasdone nothing illegal by recording a phone call.If you need any further information please do not hesitate to contact me at ***. Sincerely, Lisa *** Customer Service Manager Modern Disposal Services, Inc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below• 4/4/16- first attempted removal (too icy in driveway)Called customer andinformed we could not service and advised of fee ($100) NO THEY DID NOT THEY CALLED AND SAID THE ROADS WERE TOO BAD BECAUSE OF THE SNOW STORM AND WOULD NOT BE ABLE TO PICK UP NO MENTION THAT IT WAS MY DRIVEWAY NOR A 100$ FEE• 4/4/ - Second attempt to remove and driveway was s till not salted THEY CALLED TO SAY THAT THEY COULD NOT MAKE IT UP MY DRIVEWAY AND THAT THEY NEEDED TO CHARGE MY CARD $FOR APRIL AND APRIL I told them they never mentioned anything about a fee the day before nor did they mention it was my driveway I was out of the country, if they would have told me that I would have never said it was fine to come back the next day Further when they called to say they wanted to charge me 200$ for days, it was still not even picked up• 4/6/16- Finally able to remove $fee NO they did not remove 100$ they still charged me the full 200$And no there was no disclaimer to having a phone call recorded when I called to place the initial order for the dumpster Regards, *** ***