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Uncle Bobs Self Storage #367

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Reviews Uncle Bobs Self Storage #367

Uncle Bobs Self Storage #367 Reviews (1)

Review: Have auto pay for convenience and no worry, but have received calls and mail notices that their system failed to complete the auto payment, so I have X number of days to come into the office to pay my bill and I will be assessed late fees and could have my lock cut, if I fail to do so. I find this horrendously ridiculous. The money was in my account, it was their system which failed, so how dare them threaten me and treat me as if they are a bill collector.I have also been called & mailed on three or four occasions to say my unit was locked in the open position and they were going to cut my lock off and put a new one on and charge me for the lock and service to do so. The doors appear to be locked, but apparently "missed" the slot for the small bar to slide into. I was told I had only 7 days to get it locked correctly or they would take action. I was told that the color orange appears when the lock is correctly locked, but then the person realized that the building I am in does not have the paint on the locks and there is no way to see it, you must attempt to pull it open to see if it is locked. I have been doing this since my first episode with them, but I have two units, one is my son's and in my name. I have come out and relocked my unit, only to find out it was my son's unit that was locked open. I do not have his keys and again was threatened with lock removal and charges "for my safety" since I didn't comply, even though I came out within the allotted seven days and relocked my unit.The manager was extremely sassy and treated me as if I was a criminal and it. I find this ridiculous beyond words. I will move both my son's and my belongings out of this facility immediately at great cost in both money, time and physical pain. I believe I should be refunded 3 months rent on both units due to the horrendous treatment and added expenses to drive the 20 miles one direction on these occasions and to be treated so poorly when my rent payments are auto paid every month.Desired Settlement: 3 months rent on each unit: $132.00 and $144.00 = $276 x 3 = $828

Business

Response:

Revdex.com spoke with the company and they could not disclose person information regarding the consumer's account. They could explain their auto pay process. Their auto pay drafts on the same day for all their locations. The consumer's banks internet would have to be turned on when the auto drafts the money. The consumer's banks internet might not have been on at the time. He stated that the company does place a phone call the following day to let consumers know that the payment did not come out of the account so that they will not incur late fees or get locked out of their unit. The draft system only charges once and does not go back and retry the accounts that the money did not come out of.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is no offer or even a reasonable explanation. My bank account was drafted for two different storage units and one of them was fine and the other was not. However, the money was in the account. Therefore, the bank was not at fault nor was I. That only leaves Uncle Bob's as an option here, which is exactly what I stated.

I realize that everyone has a job to do and needs income, however, they need to be competent to perform the duties of their job and I do not find this competent and it is costing me time, money and energy for no good reason. I will not pay to support a dysfunctional business at my expense; i.e. added time, energy and money than I am already paying for the service/unit space. I am an excellent customer who pays on time, rarely visits the site, stores only household clothes and furnishings and do not block entrances, throw trash around, disrespect other customers or the property, etc. I expect to receive the service I signed up for, not harrassment because the unit is not up to par; i.e. locking mechanisms can fail to lock when mechanism is engaged and lock inserted on door or the systems fail to provide what has been offered; i.e. automatic draft. Is it possible, someone or something assumed a duplicate billing and deleted one of them, since I have two units?

The issue of renumerating me for the cost of moving my things to another storage business and all the trips I have had to make for failed auto drafts and locked in the open position issues with threats of my lock being cut off, a new lock placed on and service charges as applicable. This is absolutely ridiculous that the management cannot even address a complaint properly. Can we reach out to corporate office? This appears to be a franchise.

Regards,

Business

Response:

[redacted] from the company called and stated that there are certain ways that the locks have to lock in order to secure the unit. If they see a lock not on correct, they do call the consumer to let them know that they have 7 days to correct the problem they do have to go in a break the latch and put a new one on at the consumer's expense. When the auto payments come out of the consumers account and there is a problem, they call the consumer out of courtesy to let them know so they won't accumulate late fees. [redacted] did not mean to make the consumer feel exploited with their phone calls. They were doing what their agreements with consumers tells them to do.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company merely provided a copy of the form showing "Locked in Open position" notice and a page of the agreement. There is no explanation or offer involved.

Again complete incompetence.

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the consumer did not accumulate any late fees and the consumer is paid up with the company. He is not sure where the $828 is coming from but he forwarded it to the corporate office.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information states: Revdex.com spoke with [redacted] from the company and he stated that the consumer did not accumulate any late fees and the consumer is paid up with the company. He is not sure where the $828 is coming from but he forwarded it to the corporate office.

I already stated I have automatic deduction on these units and they are always paid on time, even when Uncle Bob's caused one of the automatic deductions to fail somehow, I came in and handed them my card to scan it again. The money was in my account, but their system failed to draw down one of the units.

My complaint is the treatment I have received by the management and that I wish to move out of Uncle Bob's and the expense of moving two units out and relocating should be borne by Uncle Bob's, not me, since I have been an outstanding customer. I cannot fathom how these people do not understand my complaint and their response to your inquiries on my behalf. The $828 is a refund of 3 months rent on both units, which will cover the cost of having movers load, transport and unload my belongings at another storage business.

I have been repeatedly called in to relock my units and have my auto payment covered when there was "system" failure. When I am called, it is in the fashion of "credit police/collector's" and I am essentially threatened with additional fees for the "service" of cutting my lock off to relock my unit for my own safety and for the cost of a new lock. I have come in on every occassion to "relock" my unit, but it is 20 miles one way and I have auto pay in order to avoid having to come to the storage location. They have caused me a great deal of grief and I do not wish to patronize their business. What is so difficult to understand?

Hopefully, all the information was forwarded to the corporate office and someone there will understand what I am asking and can then make some concession to me.

Regards,

Consumer

Response:

I understand your position. I just didn't want to select resolved, when I don't believe it has been resolved. If they are unresponsive, that isn't your fault. I just want the record to be clear that I do not accept their responses and there was no resolution. Perhaps another option can be added to your selections that is indicative of a dead locked situation, where there is no resolution, but the matter is closed; i.e. No resolution/closed and Resolved/closed

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Description: Storage Units - Household & Commercial, General Warehousing and Storage (NAICS: 493110)

Address: 3830 N Bailey Bridge Road, Midlothian, Virginia, United States, 23112

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www.unclebobs.com

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