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Uncle Bob's Self Storage

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Uncle Bob's Self Storage Reviews (5)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. • 4/4/16- first attempted removal (too icy in driveway). Called customer andinformed we could not service and advised of fee ($100)   NO THEY DID NOT.   THEY CALLED AND SAID THE ROADS WERE TOO BAD BECAUSE OF THE SNOW STORM AND WOULD NOT BE ABLE TO PICK UP.   NO MENTION THAT IT WAS MY DRIVEWAY NOR A 100$ FEE• 4/4/ 16 - Second attempt to remove and driveway was s till not salted.  THEY CALLED TO SAY THAT THEY COULD NOT MAKE IT UP MY DRIVEWAY AND THAT THEY NEEDED TO CHARGE MY CARD $200 FOR APRIL 3 AND APRIL 4.   I told them they never mentioned anything about a fee the day before nor did they mention it was my driveway.   I was out of the country, if they would have told me that I would have never said it was fine to come back the next day.   Further when they called to say they wanted to charge me 200$  for 2 days,  it was still not even picked up• 4/6/16- Finally able to remove $100 fee.  NO they did not remove 100$  they still charged me the full 200$And no there was no disclaimer to having a phone call recorded when I called to place the initial order for the dumpster   Regards,  [redacted]

This letter is a response to a customer complaint  that was submitted to the Revdex.com on 5/2/17. We appreciate this customer for taking the time to notify us of their unsatisfactory experience with our service.  We understand the customer is upset at the charges he received....

Due to the nature of the temporary roll off business we always have our customers review and sign terms and conditions prior to the delivery of our dumpster. In this event the customer did receive and sign the terms and conditions which outline the possibility of additional fees if we are unable to service the dumpster. In this case we were unable to service because of ice. The customer's date of delivery was 3/29/16. We allow up to 10 days with the dumpster and if a customer does not want it for the full term it does not change the cost. Outside of delivery there are bulleted items below.• 4/4/16- first attempted removal (too icy in driveway). Called customer andinformed we could not service and advised of fee ($100)• 4/4/ 16 - Second attempt to remove and driveway was s till not salted. Advisedcustomer of$100 fee again• 4/6/16- Finally able to remove $100 fee• 4/14/16- Customer called and requested another roll off delivery. Charged card forrental.• 4/26/16- After 10 days removed dumpster without issueI have included the documentation for charges the customer is claiming are invalid. Modernhas since sent this customer to external collections with National Recovery. To resolve theissue he will need to make payment of$176.75 which was sent to collections. The final itemfrom the complaint I want to address are the recorded phone calls. Modern has a disclaimerbefore a call is answered that calls may be recorded. After review of the calls with thiscustomer we did confirm with him the fees and that we were charging the calls. Modern hasdone nothing illegal by recording a phone call.If you need any further information please do not hesitate to contact me at [redacted].  Sincerely,  Lisa [redacted] Customer Service Manager Modern Disposal Services, Inc.

Charging me extra late fees and going to sell my stuff and I payed my bill.I paid [redacted] of my bill on the first. I didint have the other ** dollars. I paid that a week or so later they charged me ** dollars the late fee is [redacted] Then got another late fee of ** for a total of ** now and they said there going to sell my stuff now. If I don't pay it. I couldn't find the oxford location on hear so this is it [redacted] XXXXX(XXX) XXX-XXXXDesired SettlementI payed my bill there over charging me now. I want it fixed.Business Response see pdf.

Charging me extra late fees and going to sell my stuff and I payed my bill.I paid [redacted] of my bill on the first. I didint have the other ** dollars. I paid that a week or so later they charged me ** dollars the late fee is [redacted] Then got another late fee of ** for a total of ** now and they said there going to sell my stuff now. If I don't pay it. I couldn't find the oxford location on hear so this is it [redacted] XXXXX(XXX) XXX-XXXXDesired SettlementI payed my bill there over charging me now. I want it fixed.Business Response see pdf.

Charging me extra late fees and going to sell my stuff and I payed my bill.I paid [redacted] of my bill on the first. I didint have the other ** dollars. I paid that a week or so later they charged me ** dollars the late fee is [redacted] Then got another late fee of ** for a total of ** now and they said there going to sell my stuff now. If I don't pay it. I couldn't find the oxford location on hear so this is it [redacted] XXXXX(XXX) XXX-XXXXDesired SettlementI payed my bill there over charging me now. I want it fixed.Business Response see pdf.

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Description: Storage Units - Household & Commercial

Address: 86 Lincoln Ave # 33, Saugus, California, United States, 01906

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