Uncle Buck's Automotive

To Whom it May Concern: Re: complaint # [redacted] This customer brought car in from another shop in duncanville where she was told she needed a transmission replacementit did not appear that transmission had been removed or worked onTo obtain a correct diagnosis the transmission must be taken out of vehicle and torncompletely down.Our advise was to try a transmission fluid flush service in order to save customer moneySince the transmission appeared to be working properly but was very dirty and appeared to have never been servicedThe transmission was flushed, added new fluid, filter and pan gasket and the valve body was reconditionedThe car had multiple codes when it came in and most of those went away but would come back intermittentlyThe transmission was working properly when the customer left my facilityCustomer was charged $for transmission service and tow billThere was no warranty for the service doneCustomer had multiple codes that can affect the performance of the transmission such as traction control and ABS but was not willing to listen to explanation.The customer continued calling concerning the codes she stated that the transmission was working property but there was a transmission C solenoid code and was asked to bring the vehicle back so we could scan it and see what the code wasUpon her return the car had no transmisssion codes.This customer continued to call about the code and was told to bring the car back by.Customer came into the office again very loud and irrate.She stated that she had watched a documentary on automotive shops taking advantage of womenAnd insisted that she was being tken advantage of because she was a femaleThis customers needs would have been satisfied if she had come in with a different attitude butt was not able to rationalize with her so she was asked to leave the propertyThe customer was not willing to listen or I would have explained that there are "multiple" issues with her car.Respectfully, [redacted] ***Uncle Bucks Automotive

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
They have them at junk yards and at the dealerships.... I feel my time is not going to be looking for something that they left off of my car while in his shop... As a shop owner he knows where to get the part or they would not be in business...and that's the bottom line here...
Regards,
[redacted]
Revdex.com
MESSAGE FROM BUSINESS:[redacted] with the business called and stated they have checked salvage yards and dealerships and have been unable to find the engine cover.  If the consumer will provide the name and location of where he located the item, the business will order and deliver it to the consumer's door step.  [redacted] has called and left several messages for the consumer without any return calls.
Revdex.comMESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below. [redacted] called the Revdex.com and stated he found the engine part at West Way Ford in Irving, TX for $130.  He spoke to [redacted] at [redacted].  He also found the part at Jefferson Ford's Only (?) salvage yard in Grand Prairie.
[redacted]
Revdex.com
MESSAGE FROM BUSINESS:Revdex.com called and spoke with [redacted] the owner.  [redacted] stated he has an engine cover for the consumer however the consumer will not come to the business to allow [redacted] to put it on.  [redacted] stated he's had the cover for about 3 weeks.

To Whom it May Concern: Re: complaint # [redacted]This customer brought car in from another shop in duncanville where she was told she needed a transmission replacement. it did not appear that transmission had been removed or worked on. To obtain a correct diagnosis the transmission must be taken...

out of vehicle and torncompletely down.Our advise was to try a transmission fluid flush service in order to save customer money. Since the transmission appeared to be working properly but was very dirty and appeared to have never been serviced. The transmission was flushed, added new fluid, filter and pan gasket and the valve body was reconditioned. The car had multiple codes when it came in and most of those went away but would come back intermittently. The transmission was working properly when the customer left my facility. Customer was charged $720.00 for transmission service and tow bill. There was no warranty for the service done. Customer had multiple codes that can affect the performance of the transmission such as traction control and ABS but was not willing to listen to explanation.The customer continued calling concerning the codes she stated that the transmission was working property but there was a transmission C solenoid code and was asked to bring the vehicle back so we could scan it and see what the code was. Upon her return the car had no transmisssion codes.This customer continued to call about the code and was told to bring the car back by.Customer came into the office again very loud and irrate.She stated that she had watched a documentary on automotive shops taking advantage of women. And insisted that she was being tken advantage of because she was a female. This customers needs would have been satisfied if she had come in with a different attitude butt was not able to rationalize with her so she was asked to leave the property. The customer was not willing to listen or I would have explained that there are "multiple" issues with her car.Respectfully,[redacted]Uncle Bucks Automotive