Uncle Joe's of SC, LLC

On December 9, 2015 [redacted] purchased a Chevy Trail Blazer from us with $[redacted] down. On December 14th, he called and stated that the car was overheating. We had the car towed to [redacted] Automotive to get checked out, but he stated he wanted a refund. I offered to put him in another vehicle, but...

at no time stated that the Trailblazer "needed to much work." I offered him a 2007 Chevy Equinox in place of the trail blazer. He and the salesperson did a thorough test drive to make sure the customer was satisfied with this car. They resigned paper work on the 07 Equinox. We got a call on Monday, December the 28th that the Equinox was not running right and was overheating. They requested a rental car, but we stated that the car needed to be towed and get a diagnostic 1st. On Tuesday December 29th, [redacted] Automotive checked the car and stated it had a blown head gasket due to overheating. It would need to have the motor replaced. I called [redacted] stating that the car would be repaired with a replacement motor, and also offered a car rental. He refused stating he wanted the contract cancelled and a refund of his $[redacted] down payment. Since the purchase of the car, they had put 1128 miles on the Equinox. The car is being repaired with a replacement motor at no cost to them. and will be ready the 1st of next week. Our vehicles are inspected and serviced before being sold, however  these are used cars and it's impossible to predict future mechanical problems. We work to find solutions when there is a mechanical issue.Sincerely[redacted]Note: The Trailblazer only need a thermostat and was repaired

[redacted] called Monday, March 23rd, at 5:15 pm stating her car would not start. The call was answered by [redacted] and she immediately called to have thetowed to a repair shop. The car was repaired and returned to the customer Wednesday March 25th. The repair item was covered under the 2 year,...

36000 mile service contract with a $100 deductible.Sincerely,[redacted]