Uncle Skeeter's Roofs & Gutters, Incorporated

We are happy to come out and take pictures for [redacted] *** I apologize that my staff did not communicate to me that she needed pictures of her roof That is not how we should have operated and I understand my she is fustrated I will have someone set up an appointment with *** *** next week to have a tech come out and take pictures of her repair We will make this right.Thanks,

I will contact [redacted] with an attempt to get my foreman out #cccccc;">on Tuesday to see if he can resolve her issue Our intent is to resolve the issue as quickly as possible Thanks, Tom R [redacted] Operations Manager Uncle Skeeter's Roofs & Gutters ###-###-#### (office) ###-###-#### (direct line) ###-###-#### (cell) [redacted]

We are happy to come out and take pictures for *** *** I apologize that my staff did not communicate to me that she needed pictures of her roof That is not how we should have operated and I understand my she is fustrated I will have someone set up an appointment with ***
*** next week to have a tech come out and take pictures of her repair We will make this right.Thanks,

From: Tom R*** Date: Thu, Jan 29, at 3:PMSubject: Re: *** *** Complaint (***)To: *** *** ***Mr***When we make a phone call to a customer for gutter cleanings I say the following "Hello
this is Tom R*** calling to confirm your schedule date for your gutter cleaning this season" We are not saying that you have a scheduled cleaning we are simply asking you for a date so that we can schedule a cleaning.My staff only schedules gutter cleanings for the customers who answer the phone and confirm a scheduled date or the one's who contact us to schedule For this customer to imply that we are mis leading in an incorrect WRONG statement and I stand behind our voicemail message We only want to service homeowners who want our service.I will most definitely remove Mr*** from our system and we will never contact him again after I email him.I attached a copy of our voice record.Thanks, Tom R***Operations ManagerUncle Skeeter's Roofs & Gutters###-###-#### (office)###-###-#### (direct line)###-###-#### (cell)***

Date: Mon, Apr 18, at 4:PMSubject: Re: *** *** Complaint (***)To: *** *** We have credited *** *** service We went back to her home several times to complete her gutter service She was never satisfied so rather then try to get money
out of her I put her cleaning in as a lost order on our side I have removed her from our system as of today. Thanks,"Welcome To The Family"Tom ROperations ManagerUncle Skeeter's Roofs & Gutters###-###-#### (office)###-###-#### (direct line)###-###-#### (cell)[email protected]

The owner of the company came out to the home and noticed that the roof repairs needed were mechanical issues. We explained to the customer that the warranty that they have covers only material defects for years and not workmanship. We explained that if there were any issues
related to the workmanship then they would have been discovered within the years of our workmanship warranty. We have had numerous storms that could have resulted in their fascia rotting as well as the shingles blowing up. We honor any and all workmanship warranties but unfortunately theirs ran almost three years ago. We gave the Avery's a fair quote which was under our minimum charge in hopes of resolving the issue. They have been great customers and we hope to resolve this in a fair manner. Thanks,

I will contact *** *** with an attempt to get my foreman out
dashed; border-bottom-">on Tuesday to see if he can resolve her issue
Our intent is to resolve the issue as quickly as possible
Thanks,
Tom R***
Operations Manager
Uncle Skeeter's Roofs & Gutters
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###-###-#### (direct line)
###-###-#### (cell)
***

*** ***
margin-bottom: 0px"> *** *** states that my crew came out to his home in January of to clean his gutters and in my system I have no info stating that. He has been a loyal customer and the only thing I can think is that he may have had my gutter crew come out and do work for him when they were in the neighborhood or at a family members home house. We have no created job or any details. He has called in to schedule numerous times so it's hard to understand why this time I have no record
I will resolve this issue how ever necessary but if *** *** chooses to pay our crew on the side without receiving an invoice or notifying my office that he needs service is that still our problem? We have a day callback service so why wait until now to contact the office. If the cleaning wasn't done right at that time it was performed then why not contact the office immediately.
We just want to do what's fair for both parties
Thanks,
*** ***
Operations Manager
Uncle Skeeter's Roofs & Gutters
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###-###-#### (direct line)
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***