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Uncle Skeeter's Roofs & Gutters, Incorporated

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Reviews Uncle Skeeter's Roofs & Gutters, Incorporated

Uncle Skeeter's Roofs & Gutters, Incorporated Reviews (5)

We are happy to come out and take pictures for [redacted]  [redacted].  I apologize that my staff did not communicate to me that she needed pictures of her roof.  That is not how we should have operated and I understand my she is fustrated.  I will have someone set up an appointment with [redacted]...

[redacted] next week to have a tech come out and take pictures of her repair.  We will make this right.Thanks,

I will contact [redacted] with an attempt to get my foreman out 
dashed; border-bottom-color: #cccccc;">on Tuesday to see if he can resolve her issue.
Our intent is to resolve the issue as quickly as possible.
 
 
Thanks,
 
 
Tom R[redacted]
Operations Manager
Uncle Skeeter's Roofs & Gutters
###-###-#### (office)
###-###-#### (direct line)
###-###-#### (cell)
[redacted]

The owner of the company came out to the home and noticed that the roof repairs needed were mechanical issues.  We explained to the customer that the warranty that they have covers only material defects for 20 years and not workmanship.  We explained that if there were any issues...

related to the workmanship then they would have been discovered within the 2 years of our workmanship warranty.  We have had numerous storms that could have resulted in their fascia rotting as well as the shingles blowing up.  We honor any and all workmanship warranties but unfortunately theirs ran almost three years ago.  We gave the Avery's a fair quote which was under our minimum charge in hopes of resolving the issue.   They have been great customers and we hope to resolve this in a fair manner. Thanks,

Review: This company came out in January 2014 to clean gutters and downspouts. This company had hired contractors to to the job instead of thier own employees. Contractors were banging and shoving sticks down the gutters. and not using the hose to spray out the gutters and down spouts. Company continues to say they have no record of employees coming to my residnece. I stated that I have a cancelled check and I have a relative that would testify that they were at my residence. I can also claim that they were there because I was about to tell them to get off of my property because they were banging my gutters so hard with the sticks that they almost tore them off the the house.

I have called this company 3 times and asked for them to come out and clean the gutters for the past 2 months because they are overflowing when it rains and possibly damanging my roof. They continue ot make excuses and do not call me back when they say they'd promise to call me back. They continue to make excuses saying the manager/owner is out of town each time I call. I have been a long time customer of Uncle Skeeters and have used their services for over 10 years. I paid $120 for this service and it was not completed to my complete satisfaction.Desired Settlement: I them to come out and clean my gutters and downspouts when I am present and finish the job that I paid for.

Business

Response:

[redacted]

[redacted] states that my crew came out to his home in January of 2014 to clean his gutters and in my system I have no info stating that. He has been a loyal customer and the only thing I can think is that he may have had my gutter crew come out and do work for him when they were in the neighborhood or at a family members home house. We have no created job or any details. He has called in to schedule numerous times so it's hard to understand why this time I have no record.

I will resolve this issue how ever necessary but if [redacted] chooses to pay our crew on the side without receiving an invoice or notifying my office that he needs service is that still our problem? We have a 30 day callback service so why wait until now to contact the office. If the cleaning wasn't done right at that time it was performed then why not contact the office immediately.

We just want to do what's fair for both parties.

Thanks,

Operations Manager

Uncle Skeeter's Roofs & Gutters

Review: Uncle Skeeters Roofing came out to essentially complete 2 jobs for us -- replace our roof (which WAS completed well and as promised) and replace and paint trim on our house (which was NOT completed as promised). To replace and paint the trim on our home they obviously had to remove the gutters. They warned us that our gutters were a bit worn, but we decided not to replace them. We wanted them to simply put the old ones back on the house which they said they COULD do. They did try and state they weren't responsible for any damage that might happen when removing the gutters, but we didn't find that acceptable, so they finally relented. They said they would reattach the gutters. After all the work was done (after having them return REPEATEDLY to properly finish the paint job and replace appropriate trim) we saw there was excessive leaking from the reattached gutters. We called and they CLAIMED they sent someone out to fix it (conveniently while we were both at work) and it continued to leak. We took photos, videos, called, and emailed repeatedly and Uncle Skeeters refused to return any of our calls or emails. Worst. Customer. Service. Ever. And if you ask us, the work was not completed properly, and they did not act responsibly for any damage that occurred while they removed and reattached the gutters. So now, we have gutters that leak buckets every time it rains and we may be forced to replace the gutters they damaged, to avoid any roof damage.Desired Settlement: We would simply like Uncle Skeeters to come out and repair the gutters they claimed to have repaired in the first place. An apology for not returning our calls and having shabby customer service would be welcome as well.

Business

Response:

I will contact [redacted] with an attempt to get my foreman out on Tuesday to see if he can resolve her issue.

Our intent is to resolve the issue as quickly as possible.

Thanks,

Tom R[redacted]

Operations Manager

Uncle Skeeter's Roofs & Gutters

###-###-#### (office)

###-###-#### (direct line)

###-###-#### (cell)

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Description: Gutters & Downspouts, Home Improvements, Roofing Contractors

Address: 2910 Old Washington Rd, Waldorf, Maryland, United States, 20601-3119

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