Uncommon Goods

It's always disappointing to receive a gift after you thought it would arriveFor our customized items, such as the New York Times Custom Sports Book, we do our best to indicate the item's delivery date throughout the ordering processOn the item page we had this language: "This is a made-to-order
itemIf you order today your item will ship no later than 12/**/2014." This language also appears in the checkout process and in the order confirmation email$was credited the shipping charges for this order and on 12/** we sent a PDF card to the customer which could be printed and presented to the recipient on ChristmasAt no additional fee, we upgraded shipping for this order to overnight shipping and the order was delivered on 12/**/We're always happy to help our customersIf there are any other concerns, we can be reached directly at ###-###-#### or at ***

I have received a refund of $which is satisfactory

We've reviewed our correspondence with you and see that On December ** we promised a shipping refundThis refund was posted to your card on December **As a courtesy, we also upgraded shipping on this order to overnight shipping at no additional cost to youWe do not collect money from our customers for items until they ship which is why you saw a pending authorization on your card for some time and then the money was finally debited from your account once the order shippedPlease let us know if there is anything else we can address for youWe can be contacted directly at *** or at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am totally dissatisfied with this purchase and the way it was handledI will not be shopping with your company again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Since I wrote this complaint, the company tried to send an additional print to my home in the other
state, and I appreciate that an effort was made to reach out to me even though the shipment was not timely
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
not only did my order arrive after Christmas as was falsely advertised I would like the company to not charge for the item AFTER it has been delievered while it had been holding the money hostage right as the item was orderedAlthough I do appreciate the steps that were taken I was told that I would be receiving a full refund and was only refunded for shippingA card doesn't help when a Christmas gift is supposed to be for Christmas not for new years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are terribly sorry for the troubles you encountered retrieving this order. In 2014 UPS started using access points to safely leave packages if the recipient wasn't home on the first delivery attempt. Businesses have no choice in whether UPS uses an access point or not, and while most recipients...

find access points more convenient, certainly not everybody does. More info on access points here:  [redacted]I've posted a $26.95 refund to your card. Please give your bank a day or two to apply this refund to your balance.Thanks for bringing this to our attention!

We're so sorry that it wasn't clear that only the utensils were being ordered. We tried to make this clear but it's obvious that we need to do a better job. Our team is hard at work to correct this for all other customers. We've sent the customer the plate.

Review: I purchased repurposed guitar picks made from quarters. Below is the description listed on website stating how you can pick a state and a year. I chose Michigan and 1975.

Coin guitar picks have been used by musicians for a century because of their unique tonal qualities, but now they can also be a unique expression of your own time and place. That's because this pair of picks from [redacted] is made from a pair of custom-selected quarters: one is made from the commemorative state quarter of your choosing, and the other is a quarter minted during your choice of year (from 1965 to 2015).

I received a Michigan coin and a Bicentennial coin which is 1976. I emailed customer support and requested that they send me the correct year coin. I was informed that my order was correct as listed as there is no 1975 coin and they wouldn't correct my order. I am not a coin collector but rather someone who simply purchased a novelty guitar pick for my musician brother for Christmas. There is no way of me knowing that a 1975 quarter did not exist and had I known that 1975 wasn't an option I wouldn't have purchased this item. This is misleading at best and the lack of customer service correcting the issue is unacceptable.Desired Settlement: I would like to return my Bicentennial coin for a full refund at no additional cost to myself

Business

Response:

We're so sorry about this! We completely agree that we cannot expect our customers to know the years that coins are minted and we should have done a better job of communicating which years were actually available. We're terribly sorry. This customer was credited $30 on December *, 2015 via [redacted].

Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, [redacted] says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, we shipped it late and it will not arrive as promised - the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza (###-###-####, [redacted]) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be there to give this gift, shame on Uncommon Goods and its artist.

Review: We here at [redacted] sell a unique 'message in a bottle' gift. We submitted our product to sell on UncommonGoods through their online submission form at the end of July 2012: [redacted] taking to heart their words "UncommonGoods respects your intellectual property" we submitted our products for their review and gave them great detail as to the design and process of manufacture for our products. We were turned down due to 'our product not being a good fit for their website". Exactly 6 months later, (circa January 2013) they have a substandard copy of our product available to buy from them directly. This is an extreme disregard of our intellectual property, considering that the product and detailed manufacturing process were made known to them by us through their submission form. Very un-honest business practice. We have submitted our product to hundreds of similar sites and have never been treated with such disrespect.Desired Settlement: take down all 'message in a bottle' gifts on [redacted] --------------------------------------------------------------------------- [redacted] and [redacted]

Business

Response:

Complaint ID [redacted]

UncommonGoods has sold a number of different variations of "Message in a Bottle" gifts for many years. Our buying team reviews merchandise submitted by thousands of vendors and choses product for our assortment based on our product and brand criteria requirements. We always act with the highest integrity and would never violate intellectual property. If you believe the intellectual property of your product has been violated, you will need to make that claim with the vendor/manufacturer directly.

Sincerely,

Uncommon Goods Product Team

Review: I ordered some Constructions Plate and Utensils from there business and only received the Utensils I called to complain and they respond with I had to pay another $14 to get the plate. I told them on the invoice it Says Construction Plate and Utensils so I should have 2 items not 1. I should be mailed the Plate I feel that this is fraud The Man I talked to on the phone told me " you are not the only one with this complaint" So if they do this all the time they should be reprimanded

On the Receipt it stated Construction Plate & UtensilsDesired Settlement: I Want the

Plate

Business

Response:

We're so sorry that it wasn't clear that only the utensils were being ordered. We tried to make this clear but it's obvious that we need to do a better job. Our team is hard at work to correct this for all other customers. We've sent the customer the plate.

Review: At the time of this complaint, it is [redacted] before Christmas Eve and I am left without a gift for ** immediate family members as a result of the company's negligence. Throughout the month of December, I contacted the customer service team 4 times by phone and 3 times by email in hopes of resolving this issue in a positive way. I was consistently given no concrete information, and received several lighthearted assurances that I should not worry; my package would arrive in time. It did not. The situation is as follows: I ordered a custom art print on Dec *. I spoke with a customer service agent that day that said I would get a proof to approve in several days. I asked about shipping that day, and was told if I paid for 3-5 day shipping, the purchase would definitely reach me in time. At that time, the website had a number of advertisements for guaranteed shipping by Dec **. I did not receive a proof immediately; I had to email and call to ask for it. I approved it immediately, and emailed support to ask if it would ship immediately. I again did not receive an answer, so I called and was told tracking was unavailable, but it probably already shipped. A few days later, after the guaranteed date of Dec **, I received tracking information that showed my package left the business December **. As many people do, I am traveling for the Christmas holiday, and needed the package to arrive before I left [redacted] for [redacted]. Again I called and pointed out the shipping delay; I asked for another copy of the print to be sent to [redacted] to ensure my family could have their gift in time. I was on the phone for one hour, was told that I could not have another print, and was offered a $25 coupon despite the fact that a full refund would have been more appropriate. I reached out before it shipped; they had time to correct the problem and did not. They tried to reroute the package at the last minute, and it still arrived in [redacted] yesterday. I left town yesterday morning; I do not have a gift in my hand and now in [redacted]. Our neighborhood flooded and my neighbor informed me the package is soaked. This art print that was nearly $100 is now unusable for me, and I contacted the company so many times to try to avoid this problem. I am sad to not have my package but more dissatisfied with the way many different customer service agents ignored my concern.Desired Settlement: To clarify my complaint, my desired outcome is a full monetary refund by way of a check mailed to my home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Since I wrote this complaint, the company tried to send an additional print to my home in the other state, and I appreciate that an effort was made to reach out to me even though the shipment was not timely.

Sincerely,

Review: I ordered the following items. I was promised they would be delivered and was not notified they were back ordered. The back order did not show up upon checkout. I ordered these as Christmas gifts. The butter churner is not due to be delivered until 3/**/2016. This is false advertisement when I am told it will be 3-5 business days. The other items they are not sure when they can be fufilled. I was never notified that these items were placed on back order after I made an order. This is very unprofessional and bad business practice.

Bread Warmer 1 $15.00

Garlic Rocker 1 $15.00

Spoon Rest with Stand 1 $28.00

My Family Cookbook 1 $35.00

Butter Churner 1 $38.99Desired Settlement: To pull these items off the website for sale. Also to contact someone when the order is being placed on back order without the customers knowledge.

Business

Response:

Clearly we have some work to do to make it more apparent that an item is on backorder and not available to ship immediately and we're terribly sorry that we haven't done a good enough job here. Currently, when an item is on backorder and not available to ship immediately, there is a notice on the item page (directly under the 'add to cart' button) which indicates that the item is on backorder and lists the date that the item will ship. During checkout customers are presented with a message in red next to the backordered item's name reminding customers that this item is on backorder and is shipping at a later date. The backorder date is also listed here. Additionally, customers are asked to choose whether they want to wait to ship the rest of the items in their order until the backordered item is in stock or if they would prefer to ship items as they are available. This customer chose to ship items as they are available and the rest of the order was shipped within in 12 hours of the order being placed. This customer has requested that we cancel the backordered item from his order and we took care of that immediately. We're so sorry for the problems we've caused! It was not our intent to mislead any of our customers and we will be looking into ways to better communicate when an item is on backorder.

Review: Uncommon Goods advertises that a customer can return an item "forever", which is a great marketing tool for them, however, once a customer tries to return a product, they alway claim to have no records of any purchases.I've been trying to return an item for almost a month and have been given nothing but the run-around. The hoops I've had to jump through to get my $50 refunded plus shipping is beyond ridiculous and I want my money refunded immediately! I've supported spent thousands of dollars with Uncommon Goods and given it's atrocious customer service, I definitely won't be spending any more money with them!Desired Settlement: Refund immediately for product and return shipping

Consumer

Response:

I have received a refund of $40 which is satisfactory

I ordered two items from Uncommon Goods LLC on December * for my husband for Christmas. Upon placing my order, I was prompted to refer a friend and in return I would receive a $10 electronic gift card. I referred my mother-in-law and told her to purchase an accessory item for one of the items I ordered my husband. She received the email stating she has been referred by me in a matter of minutes. She then purchased the accessory item. A few hours went by, and I never received an email with my $10 gift card. I contacted customer support via the chat option. They informed me it would take several hours. So, I waited until the end of the day and contacted them again. This time, they told me it would take 24 hours. I waited 24 hours and still did not have the email containing the $10 electronic gift card. I contacted customer support a third time on December 4 and explained to them I was purchasing an item which costs $184 (a lot of money for a teacher, like myself) and the item would not even ship until December ** if I placed my order today. I wanted to get my order placed today so that I was sure it would arrive in time for Christmas. I asked if I could be given a coupon code or a credit to my account for $10 since the email had yet to arrive. The customer support agent I talked to the third time informed me that it would take 48 hours and that was an "inconvenient time of the year for everyone." I told the agent it was disappointing that the email which reached out to gain customers and money only took minutes but the email to reward an existing customer that helped the business grow took days. I also informed the agent if my situation could not resolved I would take my business else where. That did not seem to phase this gentleman. I am extremely disappointed in the service received by UnCommon Goods LLC.

Review: I ordered an item from their website which claimed guaranteed delivery before Christmas. I was told today that I would not be receiving it until 12/** because it is a custom item.Desired Settlement: I want my order to be delivered by Christmas.

Business

Response:

It's always disappointing to receive a gift after you thought it would arrive. For our customized items, such as the New York Times Custom Sports Book, we do our best to indicate the item's delivery date throughout the ordering process. On the item page we had this language: "This is a made-to-order item. If you order today your item will ship no later than 12/**/2014." This language also appears in the checkout process and in the order confirmation email. $6.95 was credited the shipping charges for this order and on 12/** we sent a PDF card to the customer which could be printed and presented to the recipient on Christmas. At no additional fee, we upgraded shipping for this order to overnight shipping and the order was delivered on 12/**/14. We're always happy to help our customers. If there are any other concerns, we can be reached directly at ###-###-#### or at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

not only did my order arrive after Christmas as was falsely advertised I would like the company to not charge for the item AFTER it has been delievered while it had been holding the money hostage right as the item was ordered. Although I do appreciate the steps that were taken I was told that I would be receiving a full refund and was only refunded for shipping. A card doesn't help when a Christmas gift is supposed to be for Christmas not for new years

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We've reviewed our correspondence with you and see that On December ** we promised a shipping refund. This refund was posted to your card on December **. As a courtesy, we also upgraded shipping on this order to overnight shipping at no additional cost to you. We do not collect money from our customers for items until they ship which is why you saw a pending authorization on your card for some time and then the money was finally debited from your account once the order shipped. Please let us know if there is anything else we can address for you. We can be contacted directly at [redacted] or at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am totally dissatisfied with this purchase and the way it was handled. I will not be shopping with your company again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,