Uncommon James Reviews (%countItem)
Uncommon James Rating
Address: 601 9th Ave S, Nashville, Tennessee, United States, 37203-4106
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Address: 601 9th Ave S, Nashville, Tennessee, United States, 37203-4106
Phone: |
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I have had a necklace for 1 month & worn it 3 times & followed care instructions. A charm broke & I can't exchange b/c its final sale.
I bought a necklace 1 month ago from UJ and have worn only 3 times. I follow care instructions and don't wear near water and store in the bag when not wearing. One of the charms broke off of it. I emailed asking for a replacement and was told as its final sale they won't replace. I asked if there was anything they could do to help (maybe fix it for me) and was told, no its final sale. So I spent so much money on something that fell apart shortly after purchasing despite following care instructions and customer service won't help at all.
I prefer a replacement but will accept if they fix the necklace. If neither of these is an acceptable resolution, I would accept a 50% refund for the product as that is closer to what the necklace is worth if it breaks so easily.
We are very sorry to hear your Uncommon James item broke. Due to this order being over a month old and it being a final sale item, we are unable to process a return, exchange or process a refund or store credit. We have a 14 day return exchange policy as stated on our website. All final sale items are final sale. We do apologized for any inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
The item is one month old and was only worn 3 times before it broke. That is an error in manufacturing. I paid too much to have the item break so easily. Uncommon James should at least offer to fix the item.
Order #***
I placed my order on 4/24 (6 days ago) and have not received a notice that my item has been shipped. I did receive the notice of delay on 4/27 but that was 3 days ago and the statements within their correspondence are very broad and do not indicate how long or approximately how long the delay will be. As someone who works in advertising and specializes in CRM (email marketing), it's a horrible experience that I keep getting emails promoting their products/encouraging me to shop and not enough about the timing of my items.
Additionally, there is not enough transparency on their website or in their emails about the delays being caused and also no empathetic tone.
I ordered this item for my mother's birthday which is tomorrow and now I am deeply concerned it won't arrive in time for Mother's Day even though that is still a week away.
As a consumer, I don't feel it is right that I already paid for these items and yet they are taking an unreasonable amount of time to arrive. This pandemic has already had most folks working from home for at least 6 weeks. That is plenty of time for a company who has years of experience like Uncommon James to put the right work-streams in place to run effectively during this time.
While I believe getting the items for free is unreasonable, I do believe I should get free expedited shipping and an additional 30% of my purchase refunded.
While I believe getting the items for free is unreasonable, I do believe I should get free expedited shipping and an additional 30% of my purchase refunded.
Customer, ***, placed an order on Friday, April 24th at 4:10pm. This order was placed after our central time shipping hours, therefore would not have been looked at until the following business day, which would be Monday, April 27th. Due to *** choosing the free USPS shipping option, this would allow for a longer processing period. As legally mandated, due to the Covid-19 situation our country is facing, Uncommon James is following the mandated regulations in Nashville issued by our Mayor. We are following all protocols and doing the absolute best we can during this time as we run with less than half of a staff. ***'s order was processed on May 4th at 2:49pm, which, in full, is 6 business days. Currently our website states: Our staff is working hard to ship your orders. As we practice safe social distancing and sanitization procedures, all USPS orders, no matter the priority, may experience a delay, some up to 2 weeks. The processing timeframe may be extended during the global pandemic. Thank you for your support and understanding during this time. Her order is expected to be delivered on May 7th between 11:00am-3:00pm. *** reached out to us one time via email on April 30th at 3:53pm. Our Director of Customer Experience responded to her the next day, May 1st at 10:10am. It is currently stated on Uncommon James website at the top of the page and during the checkout process that we are delayed in our shipments due to Covid-19. Since ***'s order has already been shipped, we are unable to upgrade her shipping. Upon the arrival of ***'s order, if she is not happy with her order she will have the option to return her order for a refund. If she has any questions regarding that process we are happy to assist her.
Purchased earrings that did not function as described. Attempted to return item and was told unable to return because purchased using a discount code.
I purchased a set of "Wings"(gold) earrings on 12/4/*** (paid $53.46 inc shipping) invoice #XXXXX. The item is poorly designed and does not stay on ear as shown on website. I brought to my jeweler who concurred. I sent the item back several days after receiving stating my return reason. The included invoice stated "sale items and discount codes are non-refundable." The item was not on sale and I am only looking to recoup what I actually paid (minus the 5% restocking fee as stated on their website). I was emailed on 12/20/*** and told my item was not accepted for return because it is company policy that items purchased with a discount code were final sale. The email stated the earrings had already been mailed back to me. I have since received the earrings again. I also checked the company website and the language used under Return Policy is the same as what is stated on my paper invoice. I emailed the company on 1/3/*** stating I disagree with not being able to return these items because they were not on sale and I am not asking for my discount code refunded. Again, I just want what I paid minus restocking fee. I referred to what was stated on my invoice and their website. Since that email I sent yesterday evening they have changed the wording on their website to read "All sale items, items purchased with a coupon and/or discount code cannot be refunded or exchanged." However, I still have a copy of the original invoice which states their policy up until their recent edits online.
Update: as of 1/4/XX X:XX pm the company responded to my email stating they had updated their return policy as of Jan 1, 20*** and "updated verbiage to some of our terms". Those changes should not apply to this order as the item was purchased in Dec 20*** and return requested these changes were made.
Refund of what I paid minus the 5% restocking fee as noted on their website
Unfortunately some of these facts from this customer regarding our website are incorrect. We did not change any verbiage to our return polices. We updated our site on January 1st and added additional verbiage to different sections, but again not the returns policy. The last communication we had with this customer was via email and a phone call as well on January 4th. After our phone call, we sent her an additional return label so she can send the package back to us again meaning we would override our company policy and allow the return. Our company policy states all sale items, including discount codes, are final sale. Since she used a discount code on her purchase, this is why the item was sent back in the first place. Again, we will be overriding our company policy by allowing this return however we will be applying the 5% restocking fee since this is part of our policy as well. We feel at this point we have been extremely helpful as possible with this customer and hope to resolve this quickly.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and corrective action. I would draw their attention to their sales invoice as their return policy is misworded. Additionally I have suggested that they discontinue the sale of this product as it does not function as described and so others don't purchase and have same issues. The issue with this item is what prompted the need for return.
Refund that was promised was not correctly refunded.
I purchased a "silver Cross" ring from Uncommon J on December *th. Upon receiving the ring, I gave it to my daughter on her birthday, December th. She wore the ring for one day and it turned my daughters finger GREEN. I contacted Uncommon J about the problem and they offered to send a replacement ring or they could give me a 30% refund. They were unwilling to give me a full refund when in fact it was their product that caused this problem. Yes it was worn (for one day) but their product was damaged and/or caused damage to my daughters finger. My order number is UJXXXXX and the total amount was $55.66. I have no sales reps n***. I paid with my Capital One Visa and feel I deserve the full amount of the ring minus the tax so $4*.00.
I would like a full refund of the ring of $49.00
Attached you will find our entire conversation with *** about this issue with her jewelry item. In all of our jewelry pouches comes a care card on how to properly take care of each jewelry item. Unfortunately it seems as though this customer didn't follow this thoroughly and washed their hands with the ring. Our care card and website state to avoid water to help tarnishing issues and discoloring. Due to this our team offered to send a replacement ring and she stated she didn't want a replacement. Due to the item being worn our company policy is to offer a 30% refund which she accepted. Unfortunately Ms. misunderstood what a 30% refund is as she thought we would be deducting 30% from her original amount and refunding her that amount. We explained this to the customer and have already applied the refund to her order. Ms. is now moving forward with this complaint and also going all over social media calling us "scammers" and bashing our company name. At this point we are willing to provide a full refund for the ring amount, however our company policy also states we do not refund for any shipping charges so that would not be applied. If this solution is acceptable, we will process it immediately to help ease this customer and dispose of this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the $49.00 ($55.66 - 6.66 shipping) that is due to me. I had such high expectations for you and your company. Yes, I did go on social media to bash your name. You don't treat your customers well and if other consumers read the reviews about Uncommon J unlike I did before they buy, they would find that out as well. Customers don't like being ignored. We like to feel taken care of and that gets return business. If I had just been treated like a deserving customer none of this would have happened and we all could have gone back to our lives, but instead it had to come to this. Maybe next time you have an incident with a customer, you'll remember this situation.
I ordered my necklace and paid for it weeks ago. The item was in stock. I followed up with customer service multiple times after receiving no response regarding when I can expect the item to ship. They told me that the item would ship that day, apologized for delay, and that I would receive it in the next few business days. Tracking info was provided. Over a week later the tracking info still says that they never dropped the package off at the USPS facility. I have followed up with them multiple times and each time they say it will ship out that day and apologize and it still has not happened. There customer service is completely undependable and it takes them days to respond and they continue to not follow through with what they say they will. I am really at a loss and don't know what to do at this point.
Product_Or_Service: Necklace
Order_Number: UJXXXXX
Delivery I would like an explanation from the company as to why it has taken so long to ship my paid for product and why they do not follow through in the timelines they provide in writing. I also want my item shipped to me immediately. I think they should have to make some type of announcement to their public via their social media page and website letting people know about their serious delays in shipment of in stock items so people are aware before ordering what to expect.
placed an pre order with us on September 12th, 2018. Her package was sent out on the 20th and received on the 29th. We are unaware as to why this complaint has been issued since she received her items and due to her not using a discount code she was eligible for a refund. We have been in contact with her via email and kept her updated throughout the entire shipping process. If she is unsatisfied with the length of time on how long it took to receive the item, we will override our company policy and refund her for her shipping costs. By no means do we want an unhappy customer and would love to resolve this issue. We would love to resolve this quickly and easily as possible. We look forward to hearing back from you about this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
When my order was placed it was not done as a pre order. Per your website the item was fully in stock and would be shipped in 2-3 business days. The company claiming it was a pre order if true was not displayed so on their website nor communicated to me in they multiple emails we have going back and forth about how long it was taking to ship. This company needs to take responsibility for their problems and learn to resolve them as many other customers are experiencing the same issues.
Our records are showing that her package was delivered on the 29th of September. We will be happy to resend her package if she did not received it or if it is damaged. We do not want an unsatisfied customer and want her to have her Uncommon James items. We can proceed and send this item out to her today. We apologize that she felt there was lack of communication. We operate from 9am-2pm CTS Monday-Friday and try our absolute best to reply within 24hrs; except on weekends. There are only delays in shipments when an order involves a pre order item. Again, we truly apologize for any inconvenience.