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Under Deck Solutions, Inc.

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Reviews Under Deck Solutions, Inc.

Under Deck Solutions, Inc. Reviews (12)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I am appalled by their responseI do not want points to stay at another one of their motelsI would still like this motel to be investigated. This is why I have contacted the code enforcement of Greenville, South CarolinaSomeone needs to stop this from happening again I have been sick since staying in that motelThey are just getting away with unsanitary conditions. They think by offering points that it resolves the problem. The fact still remains that this motel is disgusting and filthy
Regards,
Mae Hudgens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
A*** (a***) S*1st we was told that was the assistant manager they called in2nd of all we was on the same floor just across the hall from the first place we seen roachesThe clerk was left with the roaches on a napkins laying in the floors of the roomswe checked all our luggage’s in the hallways and parking lot before I could even put it in my carThe lady clerk watched us leave the motel when we checked in, gave us directions to places in the area and recommendations on where to eatShe was very friendly and she knew we left the motelWhen we came back and settled in the room was when we killed roachesWe was moved to another room just doors down from it and the first thing I said was let me check it before I put any clothes in itI walked in, seen them on the walls and floors and walked straight back outWe had to pay more for another motel in the area to sleep that night, didn’t get in a bed till amSo this was not for fun, by no meansThe guy who called himself the assistant manager said “I will not refund money to anyone out of state” his stories wasn’t adding up or any of the lies he was telling us so yesit was getting aggravatingOnce we was told you have to complain the first hour, then we was out of state, next was we should have seen the bugs and complained when we walked inRoaches come out at night, when the lights are out usuallyI didn’t determine thatBut I have read about it now, already had my house fumigated and carI lost my Wyndham reward points by booking a room at this placeI have called cooperate and they are investigating as well3k points was used to purchase something I couldn’t stay at then had to go elsewherePictures on my Camera roll tells the location of the pictures of the roaches plus the weird flooring they have throughout the placeI have several pictures of the roaches crawling in both roomsI then started reading reviews online and I wasn’t the first person who has complained of this problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: ID *** Dear *** ***: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property located in ***, SC. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience
We apologize that the property did not meet Ms***'s expectations of Day's Inn's high standard of guest service. The property has refunded $to Ms***'s credit card. If you need any more information on this matter, please contact me directly at ***.com Regards, *** ** Liaison, Customer Care Phone: *** Fax: *** ***.com

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Super property in Piedmont. We apologize that the property did not meet the guest's
expectations of our brand's high standard of guest service. It looks like the property has given you a 50% refund off your stayAs a goodwill gesture from the corporate office, I will be able to offer you 3,*** rewards pointsAny additional compensation, you will need to work with the property If you need any more information on this matter, please contact me directly at *** Thank you!

Good Afternoon:Thank you for taking the time to bring your concerns to our attention and allowing us the opportunity to address your needs. We are sorry to hear we did not provide the guest with an excellent Super Worldwide experience. You can count on our team to help resolve their concerns.We have reviewed the concerns and will send a check to Ms*** in the amount of $70.57. Please allow up to weeks to receive the checkI apologize for what they have experienced and for any inconvenience this has caused them. I sincerely hope they will give us an opportunity in the future to extend our usual hospitalityPlease know that we truly appreciate your feedback and the opportunity to respond to your concerns.Count on me,***Resolution ConsultantWyndham Hotel Group

K[redacted] we found out that not only did they charge my Wyndham rewards credit card the 60.50. They also charged my boyfriends debit card to his bank also. I have been contacted my the manager there and (she said) the money on mine would be credited but it’s not came through on my card yet. We just found out yesterday that his debit card had been charged also. I sent her a message telling her that and she replied she could see those charges too. At first she kept telling me it was just on my card. So I’m waiting for both accounts to be fixed now. I made the reservation using my card and they charged it. Then when we got the room they wanted payment because that card was put on hold just to make the reservation. So we gave them another card to pay. Well ended up they charged both. I have never had so many issues staying anywhere as we have had with them.

Revdex.com Case #:[redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by Mae Hudgens at the Super 8 property in Piedmont, SC.   Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding her concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Our operations field team will be investigating this issue internally with the management at the hotel. Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [redacted].

I refunded the charge of $60.50 back to her credit card plus Ms. S[redacted] requested her Wyndham points used for the stay to be returned back to her and they were. I received an email yesterday saying that her boyfriends  card was charged also. That charge was also refunded. I have copies of the emails sent to Ms. S[redacted] also. Her money was refunded and her points returned back to her account as requested. I am sorry that the incident happened and I have apologized several times via email and by phone. Also offered a discount on a future stay should she choose to stay at the property again.

We apologize that the property did not meet Ms. [redacted] expectations of Super 8 high standard of guest service.  Customer Care has resolved the situation with her via a check in the amount of $71.83.

Thank you for notifying our office of the concern filed by [redacted], at the Super 8 property located in [redacted], SC.   We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve your concerns. To assist...

Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact Ms. [redacted] by 11/23.  As a company, we’re committed to delivering a great experience with every stay with us. If for some reason Ms. [redacted] concern is not resolved, please contact me directly at [redacted].com and I will personally help address her needs. Count on me, Sincerely,[redacted]Customer Care Specialist

I have read the complaint and spoken to the desk clerk(s). Ms. S[redacted] did in fact complain to the front desk. She checked in at 3 pm and called the front desk at 1 am with a complaint about roaches in the room. The night auditor moved her to another room downstairs to satisfy her. She went to that...

room and again complained of roaches. The guest was very verbal with the clerk who has been only the job less than 1 month. He did not think he had authorization to issue a refund since he is newly hired. He also did not contact me but instead called another desk clerk who lives less than 5 minutes away from the property instead of contacting me at 1 am. He said he did not feel they were rude but that the guest would not let them speak but kept yelling. The clerk did not me or the assistant manager about so I have refunded the $60.50 paid at check in back to the credit card on file. Also contacting the guest to offer an apology. The housekeeping supervisor inspected both rooms and did see anything but as a per caution I did call the local pest control company to come in.

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Address: 400 Peachtree Industrial Blvd Ste 502, Suwanee, Georgia, United States, 30024-6989

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