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Under Deck Solutions

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Under Deck Solutions Reviews (4)

I refunded the charge of $back to her credit card plus MsS [redacted] requested her Wyndham points used for the stay to be returned back to her and they wereI received an email yesterday saying that her boyfriends card was charged alsoThat charge was also refundedI have copies of the emails sent to MsS [redacted] alsoHer money was refunded and her points returned back to her account as requestedI am sorry that the incident happened and I have apologized several times via email and by phoneAlso offered a discount on a future stay should she choose to stay at the property again

Thank you for notifying our office of the concern filed by [redacted] ***, at the Super property located in ***, SC We are sincerely sorry to hear we did not provide the guest, with an excellent Super experienceYou can count on our team to help resolve your concernsTo assist Ms [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Ms [redacted] by 11/ As a company, we’re committed to delivering a great experience with every stay with usIf for some reason Ms [redacted] concern is not resolved, please contact me directly at [redacted] .com and I will personally help address her needsCount on me, Sincerely, [redacted] Customer Care Specialist

We apologize that the property did not meet Ms [redacted] expectations of Super high standard of guest service Customer Care has resolved the situation with her via a check in the amount of $

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by Mae Hudgens at the Super property in Piedmont, SC Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding her concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guestOur operations field team will be investigating this issue internally with the management at the hotelOnce again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [redacted]

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