I see that the customer responded to our responseNot sure what if anything I am supposed to do at this point I followed the link and it does not appear there is anything for me to fill out or respond toAnyway, nothing has changed on our endThe customer purchased an automotive performance clutch for his vehicle from us He installed it and believed there was something wrong with it I offered to let him return it and we would test it I told him if we found something wrong with it I would replace it under warranty If we found there was nothing wrong with it I would return it to himHe agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customerSteven "G***" D***_________________________________________Underdog Racing Development LLCwww.URDUSA.com [redacted] x*###-###-####
URD has done everything we agreed to do in the matter.
font-family: arial, sans-serif;">The customer believed there was something wrong with our clutch. I offered to let him send it in to be tested and it was found to be in specification in all regards. I told him if I found something wrong with it I would replace it under warranty. If there is nothing wrong with it I would return it to him ([redacted]). It was returned to him. Again URD has done everything we agreed to do for him.
I see that the customer responded to our response.
Not sure what if anything I am supposed to do at this point. I followed the link and it does not appear there is anything for me to fill out or respond to.
Anyway, nothing has changed on our end.
The customer purchased an automotive performance clutch for his vehicle from us. He installed it and believed there was something wrong with it. I offered to let him return it and we would test it. I told him if we found something wrong with it I would replace it under warranty. If we found there was nothing wrong with it I would return it to him. He agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed.
URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customer.
Steven "G[redacted]" D[redacted]_________________________________________Underdog Racing Development LLCwww.URDUSA.com[redacted] x*###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Since filing the complaint, I received a new replacement clutch. However, the new part arrived 9 weeks after originally sent in for testing. In that time I installed another clutch, thus the request for a refund rather than a replacement part. Up to this point, URD has not allowed the part to be returned for full refund.
I see that the customer responded to our responseNot sure what if anything I am supposed to do at this point I followed the link and it does not appear there is anything for me to fill out or respond toAnyway, nothing has changed on our endThe customer purchased an automotive performance clutch for his vehicle from us He installed it and believed there was something wrong with it I offered to let him return it and we would test it I told him if we found something wrong with it I would replace it under warranty If we found there was nothing wrong with it I would return it to himHe agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customerSteven "G***" D***_________________________________________Underdog Racing Development LLCwww.URDUSA.com [redacted] x*###-###-####
URD has done everything we agreed to do in the matter.
font-family: arial, sans-serif;">The customer believed there was something wrong with our clutch. I offered to let him send it in to be tested and it was found to be in specification in all regards. I told him if I found something wrong with it I would replace it under warranty. If there is nothing wrong with it I would return it to him ([redacted]). It was returned to him. Again URD has done everything we agreed to do for him.
I see that the customer responded to our response.
Not sure what if anything I am supposed to do at this point. I followed the link and it does not appear there is anything for me to fill out or respond to.
Anyway, nothing has changed on our end.
The customer purchased an automotive performance clutch for his vehicle from us. He installed it and believed there was something wrong with it. I offered to let him return it and we would test it. I told him if we found something wrong with it I would replace it under warranty. If we found there was nothing wrong with it I would return it to him. He agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed.
URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customer.
Steven "G[redacted]" D[redacted]_________________________________________Underdog Racing Development LLCwww.URDUSA.com[redacted] x*###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Since filing the complaint, I received a new replacement clutch. However, the new part arrived 9 weeks after originally sent in for testing. In that time I installed another clutch, thus the request for a refund rather than a replacement part. Up to this point, URD has not allowed the part to be returned for full refund.
Regards,
[redacted]