Sign in

Underground Cellar

Sharing is caring! Have something to share about Underground Cellar? Use RevDex to write a review

Underground Cellar Reviews (21)

• Nov 24, 2021

Good quality
Quality of the wines and incredible value.

• Nov 18, 2021

Everything is excellent
The selection, the prices, and the opportunity for the big bonus wines!

• Nov 10, 2021

Good concept
I'm new to this, but it is a really interesting concept

• Nov 03, 2021

Multiple daily offers has been great
The variety of wines and multiple daily offers has been great and enjoy being able to create a wine collection that can be stored remotely until we're ready for shipments

• Oct 28, 2021

Excellent service.
The service is well put together and well run. Still hoping to hit one of those great special upgrades :)

• Oct 22, 2021

Looking forward to tasting 12 more!
Your wines are delicious. I've received just one case so far, another is on the way. I loved 11 of the 12 bottles. Looking forward to tasting 12 more!

• Oct 15, 2021

Extremely professional.
Despite some negative posts, I found your concept and execution of said concept, extremely professional.

• Oct 06, 2021

Loved it!
Love the concept of this process, but in the dozens of bottles I've ordered, I've never received a top upgrade. Looking forward to the day!

• Sep 27, 2021

Love this concept
I'm more of a collector than drinker and I don't have the space for the bottles so I love the CloudCelar. Love this concept.

• Sep 18, 2021

UC offers Amazing customer service and just and overall great way to get access to unique wines...

• Apr 05, 2021

Value not there
Interesting game of wine chance.

However, value of upgraded bottles in 80% of transactions is at or below prevailing retail price. 10% of upgraded bottles have no retail price because wineries lack effective channels to market.

A plausible upside is I have purchased bottles I would not have purchased on my own.

• Apr 12, 2021

UPDATE: If you purchase a case of wine, you may find several bottles sourced from a 3rd party. This means that wine is not in UC inventory and it may take up to 6 weeks before it is received. So, if you expect to get free shipping on your case, you may have to wait several weeks.

• Jan 25, 2021

Rick Peters
I ordered wine in Oct. 2019 yet have received nothing to date. They said they were unable to refund the credit card transaction because it was too old. I would like a refund via paper check. I am an attorney here in Virginia and will not let this go.

• Jan 25, 2021

Correction. It was ordered in Oct. 2020.

Total rip off. They make excuses to not shop wine. They dont have it and are taking consumers money. I tried to ship wine since Feb 2019! weather excuses, they dont have the wine in house- reality is they are a fraud company and checks most likely bounced! I am going to call my bank and have any charges from them reversed. I would be happy to join a class action lawsuit as well.

I originally thought this was a good site. I was keeping 'my wine' in their cellar. But, I decided that I wanted to have some of my wine and there is where the struggle begins. Few months later and after many promises, FedEx shipments scheduled, I still have not one single bottle of the 72 bottles I purchased from them. There is no one that answer the phone, there is no one that answers an email, it is a SCAM!

This Company takes your money for bottles of wine that they supposedly keep in their cellar. I have tried to get shipments for over a year and there is always a new excuse. Too hot to ship in the Summer and too cold in the Winter. I am ready to start proceedings against them for my $2,000+ wine cellar.

Susan, lets join with an attorney to start a class action against the company. I purchased 72 bottles with them and have not seen one bottle. have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *** have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We were not able to refund the credit card transaction because it was too old, but we agreed to issue a refund via paper check to this customer. The customer stated that the resolution was acceptable.

Check fields!

Write a review of Underground Cellar

Satisfaction rating
Upload here Increase visibility and credibility of your review by adding a photo
Submit your review

Underground Cellar Rating

Overall satisfaction rating

Address: 425 Market Street Suite 2200, San Francisco, California, United States, 94105


Show more...


This website was reported to be associated with Underground Cellar.

Add contact information for Underground Cellar

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated