Underground Cellar

I’m always pleased with the wines you choose for me. Fun purchasing and seeing the upgrades I earn. Keep up the good work!

Quality of the wines and incredible value.

The selection, the prices, and the opportunity for the big bonus wines!

I'm new to this, but it is a really interesting concept

The variety of wines and multiple daily offers has been great and enjoy being able to create a wine collection that can be stored remotely until we're ready for shipments

The service is well put together and well run. Still hoping to hit one of those great special upgrades :)

Your wines are delicious. I've received just one case so far, another is on the way. I loved 11 of the 12 bottles. Looking forward to tasting 12 more!

Despite some negative posts, I found your concept and execution of said concept, extremely professional.

Love the concept of this process, but in the dozens of bottles I've ordered, I've never received a top upgrade. Looking forward to the day!

I'm more of a collector than drinker and I don't have the space for the bottles so I love the CloudCelar. Love this concept.

UC offers Amazing customer service and just and overall great way to get access to unique wines...

Interesting game of wine chance.

However, value of upgraded bottles in 80% of transactions is at or below prevailing retail price. 10% of upgraded bottles have no retail price because wineries lack effective channels to market.

A plausible upside is I have purchased bottles I would not have purchased on my own.

I ordered wine in Oct. 2019 yet have received nothing to date. They said they were unable to refund the credit card transaction because it was too old. I would like a refund via paper check. I am an attorney here in Virginia and will not let this go.

Total rip off. They make excuses to not shop wine. They dont have it and are taking consumers money. I tried to ship wine since Feb 2019! weather excuses, they dont have the wine in house- reality is they are a fraud company and checks most likely bounced! I am going to call my bank and have any charges from them reversed. I would be happy to join a class action lawsuit as well.

I originally thought this was a good site. I was keeping 'my wine' in their cellar. But, I decided that I wanted to have some of my wine and there is where the struggle begins. Few months later and after many promises, FedEx shipments scheduled, I still have not one single bottle of the 72 bottles I purchased from them. There is no one that answer the phone, there is no one that answers an email, it is a SCAM!
DS.

This Company takes your money for bottles of wine that they supposedly keep in their cellar. I have tried to get shipments for over a year and there is always a new excuse. Too hot to ship in the Summer and too cold in the Winter. I am ready to start proceedings against them for my $2,000+ wine cellar.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We were not able to refund the credit card transaction because it was too old, but we agreed to issue a refund via paper check to this customer. The customer stated that the resolution was acceptable.