Underground Fitness

Hi,
I'm very sorry to hear about this issueAfter researching the issue, we have found the problemI know that your request to cancel was put in after the renewal as the charge was still pendingFor customer service, we decided to refund this for youSince the initial charge was still
pending, the refund we entered did not processThis was unnoticed by us and we didn't know that the refund didn't takeHowever, that is not an excuse for our poor communication with you!I spoke to Jake, and has already contacted you to let you know that we refunded you two months of dues for your inconvenienceI am very sorry for the delay!
Scott C***

Hi,I'm very sorry to hear about this issueAfter researching the issue, we have found the problemI know that your request to cancel was put in after the renewal as the charge was still pendingFor customer service, we decided to refund this for youSince the initial charge was still pending,
the refund we entered did not processThis was unnoticed by us and we didn't know that the refund didn't takeHowever, that is not an excuse for our poor communication with you!I spoke to Jake, and has already contacted you to let you know that we refunded you two months of dues for your inconvenienceI am very sorry for the delay!Scott C***

I am writing this to in form the Revdex.com. That upon receiving your letter. Regarding a complaint which was assigned ID# [redacted].I reached out to the disgruntled party, One [redacted]. We came to an understanding and we refunded her gym dues to her credit card. She was very happy with the...

arrangement and even said she would join again in the future. We would like her complaint to be erased from our record now that she has been satisfied. You can even reach out to her to confirm. Sincerely , [redacted] ( Director of Operations) Underground Fitness Health Clubs

Hi,
I'm very sorry to hear about this issue. After researching the issue, we have found the problem. I know that your request to cancel was put in after the renewal as the charge was still pending. For customer service, we decided to refund this for you. Since the initial charge was still...

pending, the refund we entered did not process. This was unnoticed by us and we didn't know that the refund didn't take. However, that is not an excuse for our poor communication with you!I spoke to Jake, and has already contacted you to let you know that we refunded you two months of dues for your inconvenience. I am very sorry for the delay!
Scott C[redacted]