The Groupon only covers the adjustment to an alignmentIf additional parts are needed to be replaced that cause the alignment to be off, those are up to the customer to purchase separatelyAn alignment cannot be performed with worn or damaged componentsGroupon is the company that should be contacted for the refund for the Groupon purchased
Complaint: [redacted] I am rejecting this response because: [redacted] is not just charging us for the diagnosis, he is also wanted to charge hours of labor at $per hour He claimed that there was hours of work put into the car, but in the end, the condition did not improve so he wants to charge me for that At the end of our conversation, he said that he would let me have the car for $780, that would be for the full diagnostic and labor and I would have my car back So, basically, I was coerced into paying that $or not get my car back His exact words were "It's either that or leave the car here, it doesn't matter to me at this point." I will also be happy to provide the almost minute conversation that I recorded that day if he wants to dispute this account.I called [redacted] at the Groovy Red River location on Wednesday afternoon to get a comparison from the same company I told him that I was having transmission problems and for a quote on diagnostic work He said that the charge would be $for an hour long diagnosis [redacted] said that I was under no obligation to have any work done and if I chose not to do this, then my only charge would be the $ I then asked if this was the case among all the Groovy locations and said I live down south so the Slaughter location, where [redacted] and [redacted] work, would be the closer option [redacted] did say that different locations have different policies Though the policies, costs of certain services may vary based on location, I don't understand how the difference would be more than #1,from the information [redacted] gave me to the initial quote [redacted] gave us that morningSo to sum this all up, [redacted] charge of $is not just for the diagnosis and will be happy to email in the recorded conversation upon request Regards, [redacted] ***- [redacted]
Complaint: [redacted] I am rejecting this response because:.there is no way I would know that there was even a leak just because I needed to add a quart of oil a couple of timesWhen it was discovered that there was oil spraying under the hood I would not know it was die to the oil filter not fitted properly on my vehicleIt could have been many other things and my best course of action was to take it to experienced BMW techniciansSince I've been told several times at Groovy Lube that they do mot do anything other than oil changes for BMWs If I had taken it back to Groovy Lube it is obvious they would have just changed out the filter and O ring as they said..if that and not inspected it for any damage it may have already causedI can not imagine anyone would have taken their vehicle back because it needed a quart of oilBMW has no interest in the outcome of this complaint They found the problem, the cause of the problem, fixed it and were paidWhether or not Groovy Lube would have found the problem and fixed it, they didn't and the filter they put in my car was the cause of the problem Regards, [redacted]
Our records show the vehicle attached to the complainants name is a MazdaIs the vehicle under a different name since we worked on two Subaru outbacks on the 4th we need more information to respond to the complaint.However if the vehicle had a lot of motor work done to it, who ever did the work should have reset the light when they performed the work
The Groupon only covers the adjustment to an alignmentIf additional parts are needed to be replaced that cause the alignment to be off, those are up to the customer to purchase separatelyAn alignment cannot be performed with worn or damaged componentsGroupon is the company that should be contacted for the refund for the Groupon purchased
Complaint: [redacted] I am rejecting this response because: [redacted] is not just charging us for the diagnosis, he is also wanted to charge hours of labor at $per hour He claimed that there was hours of work put into the car, but in the end, the condition did not improve so he wants to charge me for that At the end of our conversation, he said that he would let me have the car for $780, that would be for the full diagnostic and labor and I would have my car back So, basically, I was coerced into paying that $or not get my car back His exact words were "It's either that or leave the car here, it doesn't matter to me at this point." I will also be happy to provide the almost minute conversation that I recorded that day if he wants to dispute this account.I called [redacted] at the Groovy Red River location on Wednesday afternoon to get a comparison from the same company I told him that I was having transmission problems and for a quote on diagnostic work He said that the charge would be $for an hour long diagnosis [redacted] said that I was under no obligation to have any work done and if I chose not to do this, then my only charge would be the $ I then asked if this was the case among all the Groovy locations and said I live down south so the Slaughter location, where [redacted] and [redacted] work, would be the closer option [redacted] did say that different locations have different policies Though the policies, costs of certain services may vary based on location, I don't understand how the difference would be more than #1,from the information [redacted] gave me to the initial quote [redacted] gave us that morningSo to sum this all up, [redacted] charge of $is not just for the diagnosis and will be happy to email in the recorded conversation upon request Regards, [redacted] ***- [redacted]
Complaint: [redacted] I am rejecting this response because:.there is no way I would know that there was even a leak just because I needed to add a quart of oil a couple of timesWhen it was discovered that there was oil spraying under the hood I would not know it was die to the oil filter not fitted properly on my vehicleIt could have been many other things and my best course of action was to take it to experienced BMW techniciansSince I've been told several times at Groovy Lube that they do mot do anything other than oil changes for BMWs If I had taken it back to Groovy Lube it is obvious they would have just changed out the filter and O ring as they said..if that and not inspected it for any damage it may have already causedI can not imagine anyone would have taken their vehicle back because it needed a quart of oilBMW has no interest in the outcome of this complaint They found the problem, the cause of the problem, fixed it and were paidWhether or not Groovy Lube would have found the problem and fixed it, they didn't and the filter they put in my car was the cause of the problem Regards, [redacted]
Our records show the vehicle attached to the complainants name is a MazdaIs the vehicle under a different name since we worked on two Subaru outbacks on the 4th we need more information to respond to the complaint.However if the vehicle had a lot of motor work done to it, who ever did the work should have reset the light when they performed the work