***Thank you for the opportunity to review this consumer's case. Please be advised that we have left our second voice mail for Ms*** and await her return call
If Ms*** still wishes to speak with GE, I can be reached at *** between 8-EST,
Monday - Friday
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in
reference to c*** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I discussed the offer with my husband and we will not accept the offer, we do not need a new stoveThe numbers are no longer visible therefore cooking is very difficult to monitorWe cleaned the stove based on the recommendation of the manufacture and strongly feel we complied with the cleaning instructions.
Regards,
*** ***
***Ms*** and I spoke yesterday and a service call was set up for a technician to take a current look at the unit. If it is determined that the issue is related to a blocked external exhaust vent, then full charges would apply, but if it is a technical problem with the dryer, no charges will be assessed. This is being offered in the spirit of consumer satisfaction on this unit, which is outside of the warranty
I indeed had contacted Ms*** previously, leaving voice mails on 9/and 9/23. The number referenced as*** was not the number I left on the voice mail. I did not get a response that the voice mailbox was full when leaving these messages. The correct number is as stated, ***
Please advise if you have any further questions
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * ***
I received a call from *** at 10:07am today for the 1st time upon my attempt to return the call the line stayed busyMy voicemail is full and cannot accept any new messagesI have since filed appliance complaints on GE website in the last days and absolutely NOResponse and upon receipt of the Revdex.com Today at 5:52pm EST left a message at *** shown on the Revdex.com message; GE is magnifying the issue by not taking accountability and/ or responding therefore if nothing is done to resign the issue within 48hours I going to the media to see how many other innocent consumers has been a victim of GE faulty appliance that breaks and require service calls within 6monthsFor a first owner of a GE product this is a nightmare! No brand new dryer should break or not get hot within 90 days of ownership!
GE has become so big they forget the little consumers such as myself built their reputation and revenue
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE appliance
Although the unit is out of the one-year warranty, I have agreed to send out a GE tech at no charge to her
She has accepted this
as a fair resolution
I will follow up with her next week.
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Thank you for the opportunity to review this consumer’s situation
I spoke with Mr*** regarding the issue with returning an incorrect part to GEI have advised him of the RMA# as well as the FedEx tracking number associated with the return
Please contact me if there
are any other questions or if I may be of further assistance
Sincerely,
*** ***
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[redacted]Thank you for the opportunity to review this consumer's concern.
Please be advised that we have been securing information (pictures) from the consumer as well as a review by our technical and engineering staff.
We do have a service call set up for 10/17/** to take a current look...
at the unit. We were last there in June [redacted].
The consumer's refrigerator has been repaired. I have agreed to reimburse her for the last service prior to this one (from [redacted]) and I am extending her warranty for one more year. She is still working with our Insurance Company on any water damage caused by the refrigerator.
[redacted]Thank you for the opportunity to review the recent communication from Ms. [redacted]. We are sorry that the unit is still presenting issues. Please be advised that I just attempted to contact Ms. [redacted] by phone and her voice mail message said the voice mailbox is full.
Please ask Ms. [redacted] to return my call at[redacted] and we will certainly send back a technician to reassess the dryer.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is nothing that has changed regarding the response from Company from the original complaint. They are not addressing the real issue and just playing games and wasting my time and causing even more inconvenience.
This is a faulty product as has been proved by repeated failure of a key component (3 times in last 2.5 years) and rather than address the issue they are still trying to work their way around it.
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE Profile microwave.
Although the product is out of warranty, we have offered him a substantial prorate toward a new unit (ordered directly through GE)...
OR a substantial discount toward repair with a 6 month warranty on the repair made by our GE authorized technician.
Mr. [redacted] is going to call me back with his decision.
These offers are valid through 10/24/**.
Please don't hesitate to contact me with any further questions or concerns.
Sincerely,
Kelly Johnson
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the issue she is having with her Profile Cooktop.
Although the unit is out of the 1 year warranty, I have offered a discount on a new unit (where she would pay $484.16...
for brand new model:[redacted] which has an MSRP price of $1699.
She said she would discuss this offer further with her husband. I informed her that the offer is valid for 30 days from today's date.
Please let me know if you have any further questions or concerns.
Sincerely,
[redacted]
Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that Ms. [redacted]’s GE refrigerator is nearly four years old and out of warranty. The $520 that Ms. [redacted] is referring to is being sent to her by [redacted] whom she has an extended warranty...
with. GE has requested that [redacted] also address Ms. [redacted]’s food loss claim as well since they again are the contract holder.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted]
Good evening
I spoke with GE on Thursday morning as stated, at technician arrived Friday, 9/26/[redacted] around 1300 hours. The felt belt was disconnected from the dryer, the technician repaired the felt belt and stated all air ducts were clear and advised that the power fuse maybe the issue, the dryer heated up for 1 load after I washed a second load the dryer no longer gets hot AGAIN, [redacted] company who installed my fused box from my brand new home states it is impossible for a fuse to stop the heating ability on a dryer if the fuse or power surge was malfunction ship the dryer would have zero power. The dryer is useless and after the tech from GE left the dryer only dried one load SOMETHING IS WRONG WITH THIS 16month old supposingly brand new dryer.
Absolutely ridiculous stop heating after 90 days of ownership now is not repairable
***Thank you for the opportunity to review this consumer's case. Please be advised that we have left our second voice mail for Ms*** and await her return call
If Ms*** still wishes to speak with GE, I can be reached at *** between 8-EST,
Monday - Friday
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in
reference to c*** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The delivery has now been completed for this consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I discussed the offer with my husband and we will not accept the offer, we do not need a new stoveThe numbers are no longer visible therefore cooking is very difficult to monitorWe cleaned the stove based on the recommendation of the manufacture and strongly feel we complied with the cleaning instructions.
Regards,
*** ***
***Ms*** and I spoke yesterday and a service call was set up for a technician to take a current look at the unit. If it is determined that the issue is related to a blocked external exhaust vent, then full charges would apply, but if it is a technical problem with the dryer, no charges will be assessed. This is being offered in the spirit of consumer satisfaction on this unit, which is outside of the warranty
I indeed had contacted Ms*** previously, leaving voice mails on 9/and 9/23. The number referenced as*** was not the number I left on the voice mail. I did not get a response that the voice mailbox was full when leaving these messages. The correct number is as stated, ***
Please advise if you have any further questions
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * ***
I received a call from *** at 10:07am today for the 1st time upon my attempt to return the call the line stayed busyMy voicemail is full and cannot accept any new messagesI have since filed appliance complaints on GE website in the last days and absolutely NOResponse and upon receipt of the Revdex.com Today at 5:52pm EST left a message at *** shown on the Revdex.com message; GE is magnifying the issue by not taking accountability and/ or responding therefore if nothing is done to resign the issue within 48hours I going to the media to see how many other innocent consumers has been a victim of GE faulty appliance that breaks and require service calls within 6monthsFor a first owner of a GE product this is a nightmare! No brand new dryer should break or not get hot within 90 days of ownership!
GE has become so big they forget the little consumers such as myself built their reputation and revenue
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE appliance
Although the unit is out of the one-year warranty, I have agreed to send out a GE tech at no charge to her
She has accepted this
as a fair resolution
I will follow up with her next week.
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Thank you for the opportunity to review this consumer’s situation
I spoke with Mr*** regarding the issue with returning an incorrect part to GEI have advised him of the RMA# as well as the FedEx tracking number associated with the return
Please contact me if there
are any other questions or if I may be of further assistance
Sincerely,
*** ***
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[redacted]Thank you for the opportunity to review this consumer's concern.
Please be advised that we have been securing information (pictures) from the consumer as well as a review by our technical and engineering staff.
We do have a service call set up for 10/17/** to take a current look...
at the unit. We were last there in June [redacted].
[redacted]
The consumer's refrigerator has been repaired. I have agreed to reimburse her for the last service prior to this one (from [redacted]) and I am extending her warranty for one more year. She is still working with our Insurance Company on any water damage caused by the refrigerator.
[redacted]Thank you for the opportunity to review the recent communication from Ms. [redacted]. We are sorry that the unit is still presenting issues. Please be advised that I just attempted to contact Ms. [redacted] by phone and her voice mail message said the voice mailbox is full.
Please ask Ms. [redacted] to return my call at[redacted] and we will certainly send back a technician to reassess the dryer.
Regards,
[redacted]
I am sending the consumer a replacement part at no charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is nothing that has changed regarding the response from Company from the original complaint. They are not addressing the real issue and just playing games and wasting my time and causing even more inconvenience.
This is a faulty product as has been proved by repeated failure of a key component (3 times in last 2.5 years) and rather than address the issue they are still trying to work their way around it.
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE Profile microwave.
Although the product is out of warranty, we have offered him a substantial prorate toward a new unit (ordered directly through GE)...
OR a substantial discount toward repair with a 6 month warranty on the repair made by our GE authorized technician.
Mr. [redacted] is going to call me back with his decision.
These offers are valid through 10/24/**.
Please don't hesitate to contact me with any further questions or concerns.
Sincerely,
Kelly Johnson
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the issue she is having with her Profile Cooktop.
Although the unit is out of the 1 year warranty, I have offered a discount on a new unit (where she would pay $484.16...
for brand new model:[redacted] which has an MSRP price of $1699.
She said she would discuss this offer further with her husband. I informed her that the offer is valid for 30 days from today's date.
Please let me know if you have any further questions or concerns.
Sincerely,
[redacted]
Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that Ms. [redacted]’s GE refrigerator is nearly four years old and out of warranty. The $520 that Ms. [redacted] is referring to is being sent to her by [redacted] whom she has an extended warranty...
with. GE has requested that [redacted] also address Ms. [redacted]’s food loss claim as well since they again are the contract holder.
Please contact me if there are any other questions or if I may be of further assistance.
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
The clothes dryer in question has been replaced.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted]
Good evening
I spoke with GE on Thursday morning as stated, at technician arrived Friday, 9/26/[redacted] around 1300 hours. The felt belt was disconnected from the dryer, the technician repaired the felt belt and stated all air ducts were clear and advised that the power fuse maybe the issue, the dryer heated up for 1 load after I washed a second load the dryer no longer gets hot AGAIN, [redacted] company who installed my fused box from my brand new home states it is impossible for a fuse to stop the heating ability on a dryer if the fuse or power surge was malfunction ship the dryer would have zero power. The dryer is useless and after the tech from GE left the dryer only dried one load SOMETHING IS WRONG WITH THIS 16month old supposingly brand new dryer.
Absolutely ridiculous stop heating after 90 days of ownership now is not repairable