Uneeq Skin Care

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our Skin Cream and Eye Serum on a day trial basis back on 10/08/and paid the shipping and handling fees of $and $The trial expired on 10/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/22/$for the Skin Care and $for the Eye CreamDue to no cancellation the autoship program took effectThe following month on 11/22/the customer was charged for new shipments,$for the Skin Care and $for the Eye Cream.The customer contacted our Customer Service on 11/21/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 11/21/2017, $for the Skin Care and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 11/28/ $Trans ID: [redacted] dated 11/28/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 10/08/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/22/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/22/2017 $89.75 for the Skin Care and $84.75 for the Eye Cream. Due to no cancellation the autoship program took effect. The following month on 11/22/2017 the customer was charged for new shipments,$89.75 for the Skin Care and $84.75 for the Eye Cream.The customer contacted our Customer Service on 11/21/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 11/21/2017, $89.75 for the Skin Care and $84.75 for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$89.75 Trans ID:[redacted] dated 11/28/2017.      $84.75 Trans ID:[redacted] dated 11/28/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.