Unforgettable, Inc.

BRIDES BEWARE! I strongly recommend considering RSVP Event Rentals over this placeAs a native and former resident of Fort Smith, I am embarrassed for our communityIt seems professional and quality services have flown the cuckoo's nestOur wedding caterer has spent weeks trying to coordinate vendor services with this companyWe had also met and talked with staff directly but for some reason what we were told and given (in typed invoices) kept changing when the caterer calledSo, during the Thanksgiving break, I was home and stopped by to make sure the items we wanted were still availableI initially had plans to meet with them that following Saturday but my travel plans changed due to the weatherThe owner initially greeted me with a hug when I told her who I was and explained I couldn't stay till Saturday and said she would take a moment to look over the invoice with meHowever, before doing so she had to assist a couple of other customersWhile I waited, I watched and heard her yell and confront another customer despite the fact the woman kept telling her she was "just the pick up person"I thought that was very unprofessional and walked away embarrassed for the customerFrom what I understood, the other employee apologized to the woman for the way she was treatedAfterwards, I could tell she was still tensed up when she walked over to meet with me so I tried to overlook the first snappy responses to my questions about the inventory itemsShe then accused my caterer of "price haggling" and said he was going back and forth with the other company to get the lowest priceI replied, "Well, wouldn't you?" I explained I was not involved with any other negotiations and that we had been satisfied with what we received from them; my only goal today was to make sure the items would be availableShe then stated she would not have the napkins we wanted and would not be ordering any moreThen she quoted double the price for the dance floor and when I showed her the invoice quotes, which were lower, she got upset, threw up her arms and storm away telling me to just "forget it" since I was going to just go back and compare pricesReally, lady? All of this in front of yet ANOTHER customerI told her she was being very unprofessional and that she needed to be ashamed of herselfShe was literally throwing a fit and told me to leave her storeShe made another comment about me going to RSVP and I thanked her for validating the reason I should; then marched right over there and got everything squared away for less the priceI had NEVER met or talked with the owner before this dayThe employee I spoke with apparently was no longer there because her "she's had a lot of problems this year"; per the owner her husband and mother both died and she "had her own medical problems" (I didn't need to know that)I was willing to overlook the wrinkled panels I would have to iron and the spotty glassware I'd probably have to clean and do business with her because we had already started working with them but when she went back on the quoted rates and threw her tantrum I was doneI think she expected me to be as tacky and loud as she was but God warns of arguing with a "fool"; and it was very foolish of her to treat a paying customer that wayBusiness owners like this is why Fort Smith can't thrive as much as Fayetteville and the rest of NW ArkansasShe was disgusting and extremely unhingedYou only get one chance to make a first impression and she blew it! If RSVP can't accommodate what you need, consider driving to Fayetteville