Unger Heating & Cooling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:There are multiple lies within their responseI have receipts from the business that told me to rewire and change the thermostat on my ownThe year tech that was sent out took the old wire out of the trash tested it and said it had conjunity just like the one that was in currently installedThe tech disconnected the wires from the thermostat and the furnace and left my houseThe owner said the people who did my flooring hit the wire the wire is in my ceiling so the flooring people didn't touch itNobody else has touch the furnace as he says I had other people work on itSo therefore nothing in the warranty contract has been breachedI have not caused any unneeded liabilities so I would appreciate the furnace to be fixedAs it is still under full warrantyFrom when the first tech came out to assess the problem to the second tech it was over three weeksI had been calling them to come out because I had still been experiencing the problemI started calling them on 7/21/to get the problem fixed here it is September and the problem still has not been resolved Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are multiple lies within their responseI have receipts from the business that told me to rewire and change the thermostat on my ownThe year tech that was sent out took the old wire out of the trash tested it and said it had conjunity just like the one that was in currently installedThe tech disconnected the wires from the thermostat and the furnace and left my houseThe owner said the people who did my flooring hit the wire the wire is in my ceiling so the flooring people didn't touch itNobody else has touch the furnace as he says I had other people work on itSo therefore nothing in the warranty contract has been breachedI have not caused any unneeded liabilities so I would appreciate the furnace to be fixedAs it is still under full warrantyFrom when the first tech came out to assess the problem to the second tech it was over three weeksI had been calling them to come out because I had still been experiencing the problemI started calling them on 7/21/to get the problem fixed here it is September and the problem still has not been resolved Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] First invoice says "thermostat not working at times-customer will change future" and copy of check I paid them Second invoice says" customer will run another new wire and wire in!" And copy of check I paid them This is what will work for me, for you to call me or if you prefer to call Mark G*** (who was there for the install) to set up a time to have this fixedThere will be no liability to your company upon completion of the jobThis needs to be fixed wia week as the cold temperatures are a concern to the health and welfare of my year old child in the house Regards, [redacted] ***

We did install a mobile home furnace for this customerDuring a renovation (months after the install ) there was a problem after they ran a new wire to the thermostatWe sent a plus year tech to see what was going on (we were never informed of them renovating and that they ran a new wire)
Upon arrival after seeing the renovation, our tech looked into the issueThe heat and air conditioning was running at the same timeHe checked out the wire and found the new wire that was run had been shorted out causing a signal to the heat and cool circuit at the same timeOur tech started out by informing the customer that we need to start by running a new stat wire to correct that problem. Our tech then took the old wire out of her garbage and tested that one, it was fineThe customer refused for us to run a new wire and said with explicit language that she would have the person who caused the shorted wire replace itAt a later date she called back and informed us that a new wire was run and that she was experiencing the same problem. We returned and after a lecture on how they had a man from the Gas coout ( a friend ) who said it was a bad relay. Our next tech, turned on the system and cycled the a/c times and the heat times without any issuesThe tech disconnected the heat circuit (on the control wires), and informed her to run it for the weekend and let us know if anything acted upI then spoke to her on that Friday and after a long exhaustive discussion, informed her to call me on Monday and let me know how it wentI did inform her that anymore foul language directed at us that the conversation is over. At that time I informed her that we will repair any warranty issues with the unit but, we are the servicing provider and if she is going to have anyone else work on it that we have to step down as others have only caused issues so far, not help.On Monday she did call me and said "it's the relay" and I asked how she knew thatShe informed me that they changed the thermostat and it is not working properlyI told her that we had an agreement and she is not going by itWe have no issue with servicing our customers, the respect needs to go both waysI will not force my techs to be spoken to in derogatory manner or allow itThe excuse used by our customer is that she was in the Service and that's how our Servicewomen speak, so we must excuse her.I appreciate all our Servicemen and women, but our Employees speak to our customers in a proper mannerI deal with thousands of service call and installations a yearWe always stand behind our products and installations, I am not sure how to continue with someone who isn't going to do their part and cause unneeded liability

We did install a mobile home furnace for this customerDuring a renovation (months after the install ) there was a problem after they ran a new wire to the thermostatWe sent a plus year tech to see what was going on (we were never informed of them renovating and that they ran a new
wire)Upon arrival after seeing the renovation, our tech looked into the issueThe heat and air conditioning was running at the same timeHe checked out the wire and found the new wire that was run had been shorted out causing a signal to the heat and cool circuit at the same timeOur tech started out by informing the customer that we need to start by running a new stat wire to correct that problem. Our tech then took the old wire out of her garbage and tested that one, it was fineThe customer refused for us to run a new wire and said with explicit language that she would have the person who caused the shorted wire replace itAt a later date she called back and informed us that a new wire was run and that she was experiencing the same problem. We returned and after a lecture on how they had a man from the Gas coout ( a friend ) who said it was a bad relay. Our next tech, turned on the system and cycled the a/c times and the heat times without any issuesThe tech disconnected the heat circuit (on the control wires), and informed her to run it for the weekend and let us know if anything acted upI then spoke to her on that Friday and after a long exhaustive discussion, informed her to call me on Monday and let me know how it wentI did inform her that anymore foul language directed at us that the conversation is over. At that time I informed her that we will repair any warranty issues with the unit but, we are the servicing provider and if she is going to have anyone else work on it that we have to step down as others have only caused issues so far, not helpOn Monday she did call me and said "it's the relay" and I asked how she knew thatShe informed me that they changed the thermostat and it is not working properlyI told her that we had an agreement and she is not going by itWe have no issue with servicing our customers, the respect needs to go both waysI will not force my techs to be spoken to in derogatory manner or allow itThe excuse used by our customer is that she was in the Service and that's how our Servicewomen speak, so we must excuse herI appreciate all our Servicemen and women, but our Employees speak to our customers in a proper mannerI deal with thousands of service call and installations a yearWe always stand behind our products and installations, I am not sure how to continue with someone who isn't going to do their part and cause unneeded liability

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Complaint: ***
First invoice says "thermostat not working at times-customer will change future" and copy of check I paid them.Second invoice says" customer will run another new wire and wire in!" And copy of check I paid them This is what will work for me, for you to call me or if you prefer to call Mark G*** (who was there for the install) to set up a time to have this fixedThere will be no liability to your company upon completion of the jobThis needs to be fixed wia week as the cold temperatures are a concern to the health and welfare of my year old child in the house
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:This response is ridiculousI am stating facts, not playing the victimI cannot imagine this type of unprofessional response coming from my current contractorThis is why Unger will never set foot in my home againI resent the rude and obnoxious tone to the response, and I hope that the Revdex.com gives serious thought to the kind of business that Unger is
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:
I hired Unger Heating and Cooling to install the oil boiler after getting several estimatesI hired *** Unger because he had a small company and I figured the customer service would be better than a larger companyHis estimate was comparable to the other companiesAt the time he thanked me for hiring him as a small company over a larger companyHis company was also on the list of companies provided by AFC First Financial Corporation with whom I applied for a loan with the *** Help Loan ProgramI had no knowledge, since he owned a small company, that he also had "electricians, plumbers and professional remodelers" in houseSo that would mean he was not such a small company after all like he promotes.
When this fitting malfunctioned, it was less than thirty days after installation If there isn't, there should be some "lemon" law to protect consumers from this type of incidentAs I stated in my complaint, this happened on a Friday nightI spent the better part of my weekend cleaning and throwing away possessions that were destroyedTo give you an idea of how bad it was, my cats litter boxes in the boiler room were completely filled with waterI also waited all weekend for a call from MrUnger, after telling his employee that I would appreciate a call from him because the soaked carpet had to be addressed before mold set in He stated to me that MrUnger would be calling me over the weekend.
As a matter of fact, I didn't hear from MrUnger until after I contacted the loan company Monday mid morningI told them what happened, that I had not heard from MrUnger and that I would not be signing any loan papers until this was resolvedIt was not until after they contacted him, that I received a call from himApparently his customers are not worth the effort until he is challenged I told him because I hadn't heard from him all weekend I had reluctantly opened a claim with my insurance carrier, which is what I wanted him to do with his insurance carrier I also explained to him that *** was coming that day to give me an estimateHe had one of his employees come over to inspect the damage while *** was hereThat employee called MrUnger and told him that the carpet now had to be replaced because the issue had not been addressed earlierThey requested an estimate to be sent to their place of business from *** I also told MrUnger, on the day the insurance adjuster came to give me an estimate on the cleanup and damage that he had given me a check for the damage and the amount of the check I did not cash that check for the longest time hoping we could work this out and I would return the check to the insurance company but that didn't happen so eventually I did deposit it into my account for which I have proof of how long I held on to it.
I also didn't want heating and cooling employees coming in to rip out and replace carpeting because that was not their "profession" and didn't have the experience in carpet installationI also didn't want to exclude my insurance company because MrUnger would have handled it in whatever manner he wanted to, install whatever he wanted to, because he stated he "didn't want to spend alot of money."
He also did not release the malfunctioned valve until I submitted this claim with the Revdex.comMy insurance carrier, their law firm and I have been trying to get this part from him for quite awhileEarly March 2014, the attorneys' office called me and said they had a conversation with MrUnger's insurance carrier and I was to go to Unger Heating and Cooling to pick up the valveI called MrUnger to find out what would be a good time to pick it up, he said he had to speak to his agent and would get back to meHe spent better part of the conversation complaining about how much this law firm has been harassing him and that I had no idea what he has been through in the past year with themI guess he wanted me to sympathize with him but he got paid for his service and I had damage I waited days without hearing back from him before calling and leaving numerous messages without a response from himI'm sure it hasn't taken his insurance company a year to inspect it Again, he wouldn't comply until he was challenged with this complaintI now have the valve to give to my insurance companyI am not looking for compensation, I am not "double dipping" as accused by MrUngerThe only compensation I want is to my insurance company for the amount they paid out for this claimThis amount does not include my $deductibleSo I am not looking for any compensation for myselfI am not unhappy with the decision I made, not to allow MrUnger to bring in his "guys" , I am thankful that I made the decision I madeMrUnger is proving over and over again that he is not some one I will do business with againMrUnger is quick to inform people that he offered this, he offered that and I was not willing to "work with himI'm sure that is first thing that comes out of his mouth when he has a discussion about it, which is most likely why the law firm responded the way they did If he was willing to "fix" the damage", I do not understand why he is not willing to work with the insurance company other than because it was going to be a "cheap fix" on his part, after paying him over $7,for this install If that is the case, he should have submitted it to his insurance carrier and they would have paid what they thought was a reasonable amount and I would have been satisfied with thatAt this point, MrUnger certainly will not take blame for any of this, even though it was installed less than a month before the damage occurred, because he has his "good reputation" to lose by admitting blame on his part I have nothing to lose as you are not here to make the decision of who's insurance carrier should have paid for the damageI do know that because of this incident, my homeowner's insurance premium has increased 45% due to this claim that was filedThis is why I was reluctant to file a claim but never did I think it would increase by 45%.
I feel consumers out there should know that Unger Heating and Cooling is not willing to "back up" guarantee the work that they do I would hope that reputable companies have some sort of guarantee for work completed within one month, two months, three months, those are the companies that have earned the backing of the Revdex.com I also have witnesses to an employee of his that stated "If this was my company I would have been calling you the next day but this shirt says "Unger Heating & Cooling not "________'_ Heating and Cooling." I won't disclose who said that because that employee may not have a job if I didThat sums up my statement to his response Thank you for reviewing this complaint Regards,
*** ***

We did install a complete boiler system as stated
We offered to replace her carpet, or reimburse her the deductibleShe chose neither We have electricians, HVAC Techs, Plumbers and professional remodelers in houseSo comparing what we offered which was a no charge carpet install
vs a "big box" store who uses subs that may have very little to no experience in customer service or carpet installation for that matterThis customer was offered an apology of free carpet or satisfying a deductible and is unhappy with what she chose.We where harassed for months by a Law Firm who states " She was compensated by the insurance conow she is trying to double dip"
So if the insurance company already did their job and she had her carpet replaced and is telling me that she is attempting to double dip, I am not sure how to respond
This has been going on for monthsShe has been compensated, and now trying to get a pay day on top
Our insurance coresponded months ago and the law firm states that their request was ignoredMy ins co has email proof of the back and forth and it was declined months agoThe defective part is on my desk and will be dropped at customers home at 8am Friday April 4th
I was instructed to hold the part until further notice, I asked our ins co if I can release it and can

Our schedule is full this week and I would like to send men there for my protection. Wed Nov 5th or Thurs Nov 6th, either day we could do between 12-6pmCan you let me know which day works for them?
Thank You,
Steve

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 Complaint: [redacted]
I am rejecting this response because:
There are multiple lies within their response. I have receipts from the business that told me to rewire and change the thermostat on my own. The 30 year tech that was sent out took the old wire out of the trash tested it and said it had conjunity  just like the one that was in currently installed. The tech disconnected the wires from the thermostat and the furnace and left my house. The owner said the people who did my flooring hit the wire the wire is in my ceiling so the flooring people didn't touch it. Nobody else has touch the furnace as he says I had other people work on it. So therefore nothing in the warranty contract has been breached. I have not caused any unneeded liabilities so I would appreciate the furnace to be fixed. As it is still under full warranty. From when the first tech came out to assess the problem to the second tech it was over three weeks. I had been calling them to come out because I had still been experiencing the problem. I started calling them on 7/21/14 to get the problem fixed here it is September and the problem still has not been resolved. 
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:There are multiple lies within their response. I have receipts from the business that told me to rewire and change the thermostat on my own. The 30 year tech that was sent out took the old wire out of the trash tested it and said it had conjunity  just like the one that was in currently installed. The tech disconnected the wires from the thermostat and the furnace and left my house. The owner said the people who did my flooring hit the wire the wire is in my ceiling so the flooring people didn't touch it. Nobody else has touch the furnace as he says I had other people work on it. So therefore nothing in the warranty contract has been breached. I have not caused any unneeded liabilities so I would appreciate the furnace to be fixed. As it is still under full warranty. From when the first tech came out to assess the problem to the second tech it was over three weeks. I had been calling them to come out because I had still been experiencing the problem. I started calling them on 7/21/14 to get the problem fixed here it is September and the problem still has not been resolved. 
Regards,
[redacted]

We fully acknowledge the installation installed at this property in 2006 or 2007. As far as all of the dramatic statements here, I need to review. I just anted to respond as I have an 8 yr old son who was recently diagnosed with diabetes that has absorbed a lot of my personal time.FACTS>[redacted] has...

never been a customer of ours until the day she called for service.We arrived in a timely fashion. She ignorantly made two appointments for 2 conflicting services at the same time without sharing the information that would have save people time and money. She is now the victim of her own doing! When we arrived she also had a chimney sweep there. we both cannot work at the same time. She chose the sweep. We have a $75 min charge. She refused to pay us for any more time and told us to leave. She called me and went over who she was with relationship to her parents who I adored for years. They were awesome people who hit hard times and I more than did my share as a human giving way more than time and money to the cause. Now I am the bad guy? Every time I try to help someone in a bad spot it kicks me in the butt. Now their ungrateful daughter is playing victim and she never did anything to deserve a thank you from our company. I entertained the idea of addressing her issues with no questions asked. BUT.... I have no clue what was done the last 9 or 1o years. How do I know what was done since we were there. They had tons of water quality issues with the SAMS club mall being developed since the boiler was installed.The bottom line is. I need to review the history here. Who knows if it is as we installed, and off the top of my head I do not know the codes at the time of the install. I am willing to review. I just feel the "I AM THE VICTIM" coming from her. We did not install anything for her at all. They did not honor the contract from day one. But we are all human, and we can review. However there is a lot of pointing of fingers with no intelligent knowledge behind it.SO WE OFFER... IF YOU LOSE THE VICTIM SPEACH, WE WILL REVIEW AND MAKE A FAIR GAME PLAN. STEVE

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 Complaint: [redacted]
 First invoice says "thermostat not working at times-customer will change future" and copy of check I paid them.
Second invoice says" customer will run another new wire and wire in!" And copy of check I paid them 
This is what will work for me, for you to call me or if you prefer to call Mark G[redacted] (who was there for the install) to set up a time to have this fixed. There will be no liability to your company upon completion of the job. This needs to be fixed with-in a week as the cold temperatures are a concern to the health and welfare of my 2 year old child in the house.
Regards,
[redacted]

Review: April 2, 2014On March 25 2013 I contracted [redacted] Unger, Unger Heating and Cooling to install a new heating system in my home. This consisted of a new boiler with a burner, an electric water heater, an expansion tank and a chimney liner. On April 18th 2013 employees of Unger Heating and Cooling came to remove the old boiler and installed the new electric water heater. They returned on April 19th to finish installing the new boiler. The boiler was tested, the job was completed except for the chimney liner which was installed a week or two later because of weather conditions. After the men left on April 19th I tried to shut the unit off but it would not stop running. I called [redacted] Unger explained to him what was happening. He sent an employee back to fix the problem which was improper wiring. On Friday night May 17th 2013 before turning in for the night luckily I went down in the basement and saw water spewing all over the basement from one of the pipes. The carpet in the finished part was soaked due to this. I called Unger Heating & Cooling and left a message.[redacted] Unger called me back immediately he said he would get one of the guys and be over as soon as possible. Eventually the employee came and saw that one of the valves had split open he didn't have a replacement. I told him Friday night that the carpet in the finished part of my basement would need to be taken care of and to have [redacted] Unger call me about how he was going to handle this.The employee came back Saturday and replaced the valve. I told him once again that the carpet needed attention and it couldn't be left sitting soaked like it was as mold would start growing. He said that [redacted] Unger would be calling me over the weekend. After not hearing from him I called and reluctantly filed a claim with my carrier late Monday morning. Eventually Mr. Unger did offer to bring in his crew rip up the carpet and replace it. I figured he was in the heating and cooling business not carpet laying so I rejected that idea because I didn't want bigger problems if they did something else incorrectly. The factory that made the valve may inspect 1 out of 500 that come off the assembly line. Mr. Unger and his representatives can inspect EACH part they use. The valve had so many imperfections it didn't even look new they should have returned it to the supply house where they purchased it. Instead they made the choice to use it. I do have pictures. They state that it was the fault of the valve so it my insurance carrier should go after the company that made the valve. My insurance carrier and I have been asking Mr. Unger for the valve for the past year so they can inspect it as part of their investigation but he is not releasing it to either of us.If Mr. Unger and his insurance carrier believe that this is of no fault of his, there is nogood reason for him not to let the insurance company inspect it. At this point, he is interfering with my insurance companies investigation of this matter to resolve it.Desired Settlement: I would like Mr. Unger to relinquish the valve that malfunctioned to my insurance carrier to inspect. I would also like Mr. Unger to claim responsibility for the damage since they installed the unit only 30 days prior to the incident.

Business

Response:

We did install a complete boiler system as stated. We offered to replace her carpet, or reimburse her the deductible. She chose neither. We have electricians, HVAC Techs, Plumbers and professional remodelers in house. So comparing what we offered which was a no charge carpet install vs a "big box" store who uses subs that may have very little to no experience in customer service or carpet installation for that matter. This customer was offered an apology of free carpet or satisfying a deductible and is unhappy with what she chose.We where harassed for months by a Law Firm who states " She was compensated by the insurance co. now she is trying to double dip"So if the insurance company already did their job and she had her carpet replaced and is telling me that she is attempting to double dip, I am not sure how to respond. This has been going on for months. She has been compensated, and now trying to get a pay day on top. Our insurance co. responded months ago and the law firm states that their request was ignored. My ins co has email proof of the back and forth and it was declined months ago.The defective part is on my desk and will be dropped at customers home at 8am Friday April 4th 2014. I was instructed to hold the part until further notice, I asked our ins co if I can release it and can.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:I hired Unger Heating and Cooling to install the oil boiler after getting several estimates. I hired [redacted] Unger because he had a small company and I figured the customer service would be better than a larger company. His estimate was comparable to the other companies. At the time he thanked me for hiring him as a small company over a larger company. His company was also on the list of companies provided by AFC First Financial Corporation with whom I applied for a loan with the [redacted] Help Loan Program. I had no knowledge, since he owned a small company, that he also had "electricians, plumbers and professional remodelers" in house. So that would mean he was not such a small company after all like he promotes.

Review: I purchased the furnace five months ago. The relay in the furnace no longer works, called the company to come out and fix it. Would not return my phone call for three weeks. When I told him what did not work he said my terminology was wrong. Sent a technician out to look at it and assess it, The technician called it a relay and took part of the part out to order it, to fix it. Said it would take about a week. A week goes by and I call the owner. He said he did not order the part and will not fix it. The furnace is under warranty from one year. Was purchased on March 25, 2014. Here it is September 11, 2014 and he has still not come out to fix the furnace.Desired Settlement: I would like the furnace fixed. As the furnace is still under complete warranty.

Business

Response:

We did install a mobile home furnace for this customer. During a renovation (months after the install ) there was a problem after they ran a new wire to the thermostat. We sent a 30 plus year tech to see what was going on (we were never informed of them renovating and that they ran a new wire). Upon arrival after seeing the renovation, our tech looked into the issue. The heat and air conditioning was running at the same time. He checked out the wire and found the new wire that was run had been shorted out causing a signal to the heat and cool circuit at the same time. Our tech started out by informing the customer that we need to start by running a new stat wire to correct that problem. Our tech then took the old wire out of her garbage and tested that one, it was fine. The customer refused for us to run a new wire and said with explicit language that she would have the person who caused the shorted wire replace it. At a later date she called back and informed us that a new wire was run and that she was experiencing the same problem. We returned and after a lecture on how they had a man from the Gas co. out ( a friend ) who said it was a bad relay. Our next tech, turned on the system and cycled the a/c 4 times and the heat 4 times without any issues. The tech disconnected the heat circuit (on the control wires), and informed her to run it for the weekend and let us know if anything acted up. I then spoke to her on that Friday and after a long exhaustive discussion, informed her to call me on Monday and let me know how it went. I did inform her that anymore foul language directed at us that the conversation is over. At that time I informed her that we will repair any warranty issues with the unit but, we are the servicing provider and if she is going to have anyone else work on it that we have to step down as others have only caused issues so far, not help.On Monday she did call me and said "it's the relay" and I asked how she knew that. She informed me that they changed the thermostat and it is not working properly. I told her that we had an agreement and she is not going by it. We have no issue with servicing our customers, the respect needs to go both ways. I will not force my techs to be spoken to in derogatory manner or allow it. The excuse used by our customer is that she was in the Service and that's how our Servicewomen speak, so we must excuse her.I appreciate all our Servicemen and women, but our Employees speak to our customers in a proper manner. I deal with thousands of service call and installations a year. We always stand behind our products and installations, I am not sure how to continue with someone who isn't going to do their part and cause unneeded liability.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

There are multiple lies within their response. I have receipts from the business that told me to rewire and change the thermostat on my own. The 30 year tech that was sent out took the old wire out of the trash tested it and said it had conjunity just like the one that was in currently installed. The tech disconnected the wires from the thermostat and the furnace and left my house. The owner said the people who did my flooring hit the wire the wire is in my ceiling so the flooring people didn't touch it. Nobody else has touch the furnace as he says I had other people work on it. So therefore nothing in the warranty contract has been breached. I have not caused any unneeded liabilities so I would appreciate the furnace to be fixed. As it is still under full warranty. From when the first tech came out to assess the problem to the second tech it was over three weeks. I had been calling them to come out because I had still been experiencing the problem. I started calling them on 7/21/14 to get the problem fixed here it is September and the problem still has not been resolved.

Regards,