Uni-Tech Metal Works Inc

[A default letter is provided here which indicates your acceptance of the business's response If you
wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate your help in facilitating this resolution, it is a shame it took a complaint to your organization for All Gone to return my phone call. They did call me the day after I filed the complaint, so obviously the Revdex.com resonates with businesses as something important enough to deal with it promptly. While I was satisfied with the "resolution" from All Gone (aka a simple return phone call) I will never again use their services given their lack of professionalism through this matter. Again I appreciate your help and hope not to need any other assistance from you in the future
Regards,
*** ***

In response to this Ms. [redacted] complaint, All Gone Pest Control has a signed contract and she was fully aware of what was to be expected along with the cost of this service at the initial consultation.  As of today, Ms. [redacted] has not paid a penny to All Gone Pest Control so therefore we...

should be the one filing a complaint against her.   In fact, All Gone Pest Control will be taking legal actions against her due to not fulfiling her obligations of the contract that she signed. Thanks

To Whom This May Concern:A couple of months ago we offered to settle with Ms. [redacted] in the amount of $150 which she paid on August 31, 2016.   So this case needs to be closed. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am disappointed in Mr. W[redacted] "recollection" of the series of events which took place and that he admitted to when he and I spoke.  I will reiterate what I said in the initial complaint. I never told Mr. W[redacted] or any of his representatives that [redacted] would pay for his services.  In fact, I told him the opposite.  He assured me that he would take care of the situation by calling [redacted] because he believed that this situation fell under the auspices of the HOA.  When we next spoke he confirmed that he talked with the [redacted] representative and was assured that THEY would, in fact, pay.  At that point, I approved the services.  Following the service provision, I received several invoices.  After trying numerous times to reach Mr. W[redacted], we finally connected.  He told me that although he did get confirmation from [redacted]) that they would pay, they were not responding to his invoices and he felt he was "caught between a rock and a hard place."  I advised that he could not expect for me to pay just because they were not doing so.  He said he was just looking to get paid and understood that now he might have to take the "hit."  He then confirmed that this would be taken care of and I would not receive any further bills.  Unfortunately, that was not he case UNTIL my first complaint to the Revdex.com.For Mr. W[redacted] to now totally disregard the truth is a disservice to his company and to the community he serves.  I will not allow his selective memory of the truth to slander me or my reputation as an honest citizen and member of the community.  I was nothing but transparent with him from the beginning til now, including my follow thru with this complaint to the Revdex.com.  The one item Mr. W[redacted] is correct about is, I am refusing to pay the bill of $185.  This is because he told me from the start, prior to service, that the bill was not my responsibility.At this point, I expect a direct apology from Mr. W[redacted] for his false statements about me misleading the business.  I am also still waiting for the zero'ed out invoice he promised. If not, I will take necessary action steps to make sure my name is not further maligned by him.Please refer to my initial complaint for further details."When I contacted All Gone in Sept to provide their extermination services at my condo, the owner, Tony W[redacted], told me that the Condo Management company should cover the costs and he would personally contact the HOA and speak to the appropriate person. Prior to making an appt with All Gone, I spoke with Tony to confirm that he did, in fact, speak with the HOA and all was good--they would cover. I had advised that if the HOA was not going to cover the cost, I would need estimates. The company provided the service and the tech was fantastic. Unfortunately, following the service, I started receiving invoices. I called All Gone immediately, but could not get the owner, Tony W[redacted], to return my call until I was able to reach the scheduling manager. After speaking with Paul, Tony W[redacted] called me back, told me he was having difficulty getting the HOA to pay him and so he was billing me. I explained that per his initial confirmation, I was in no way responsible for the service. He agreed and said he would have to eat the cost. I asked him for a zeroed out invoice to show that I owed nothing. He told me he would have one sent. I thought the matter was resolved, even though I did not get the invoice I requested. However, I then received another invoice (2 weeks later). At that point, I sent a certified/registered letter to alert Tony W[redacted] that, barring a zeroed out invoice by the first week in January, I would report him and his business to the Revdex.com. I have proof that the letter was signed for and received by All Gone, but I have not heard back from Tony W[redacted]. The unfortunate piece of this is the owners unwillingness to connect with the customer and his refusal to stand by his word. The actual service provider for my condo (Gary) has been great and I would stand by his work. The scheduling manager (Paul) was also very helpful. But, the owner is the one who needs to pull the trigger, stand behind his word and follow thru. That is not happening."

3/1/18 -- Revdex.com spoke with Tony with the business today. He provided the following response to the complaint:The customer contacted the business to have them provide treatment for bugs. She told them that [redacted] would pay the bill for the treatment.The business provided the treatment. When...

they contacted [redacted] for payment, they were told by [redacted] that the resident did not get authorization for the treatment and they would not pay for it.The customer misled the business when she told them that the management company would pay for the treatment.The customer is now refusing to pay the bill of $185.00.