Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am disappointed in MrW [redacted] "recollection" of the series of events which took place and that he admitted to when he and I spoke I will reiterate what I said in the initial complaintI never told MrW [redacted] or any of his representatives that [redacted] would pay for his services In fact, I told him the opposite He assured me that he would take care of the situation by calling [redacted] because he believed that this situation fell under the auspices of the HOA When we next spoke he confirmed that he talked with the [redacted] representative and was assured that THEY would, in fact, pay At that point, I approved the services Following the service provision, I received several invoices After trying numerous times to reach MrW***, we finally connected He told me that although he did get confirmation from [redacted] (***) that they would pay, they were not responding to his invoices and he felt he was "caught between a rock and a hard place." I advised that he could not expect for me to pay just because they were not doing so He said he was just looking to get paid and understood that now he might have to take the "hit." He then confirmed that this would be taken care of and I would not receive any further bills Unfortunately, that was not he case UNTIL my first complaint to the Revdex.com.For MrW [redacted] to now totally disregard the truth is a disservice to his company and to the community he serves I will not allow his selective memory of the truth to slander me or my reputation as an honest citizen and member of the community I was nothing but transparent with him from the beginning til now, including my follow thru with this complaint to the Revdex.com The one item MrW [redacted] is correct about is, I am refusing to pay the bill of $ This is because he told me from the start, prior to service, that the bill was not my responsibility.At this point, I expect a direct apology from MrW [redacted] for his statements about me misleading the business I am also still waiting for the zero'ed out invoice he promisedIf not, I will take necessary action steps to make sure my name is not further maligned by him.Please refer to my initial complaint for further details."When I contacted All Gone in Sept to provide their extermination services at my condo, the owner, Tony W***, told me that the Condo Management company should cover the costs and he would personally contact the HOA and speak to the appropriate personPrior to making an appt with All Gone, I spoke with Tony to confirm that he did, in fact, speak with the HOA and all was good--they would coverI had advised that if the HOA was not going to cover the cost, I would need estimatesThe company provided the service and the tech was fantasticUnfortunately, following the service, I started receiving invoicesI called All Gone immediately, but could not get the owner, Tony W***, to return my call until I was able to reach the scheduling managerAfter speaking with Paul, Tony W [redacted] called me back, told me he was having difficulty getting the HOA to pay him and so he was billing meI explained that per his initial confirmation, I was in no way responsible for the serviceHe agreed and said he would have to eat the costI asked him for a zeroed out invoice to show that I owed nothingHe told me he would have one sentI thought the matter was resolved, even though I did not get the invoice I requestedHowever, I then received another invoice (weeks later)At that point, I sent a certified/registered letter to alert Tony W [redacted] that, barring a zeroed out invoice by the first week in January, I would report him and his business to the Revdex.comI have proof that the letter was signed for and received by All Gone, but I have not heard back from Tony W***The unfortunate piece of this is the owners unwillingness to connect with the customer and his refusal to stand by his wordThe actual service provider for my condo (Gary) has been great and I would stand by his workThe scheduling manager (Paul) was also very helpfulBut, the owner is the one who needs to pull the trigger, stand behind his word and follow thruThat is not happening."
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am disappointed in MrW [redacted] "recollection" of the series of events which took place and that he admitted to when he and I spoke I will reiterate what I said in the initial complaintI never told MrW [redacted] or any of his representatives that [redacted] would pay for his services In fact, I told him the opposite He assured me that he would take care of the situation by calling [redacted] because he believed that this situation fell under the auspices of the HOA When we next spoke he confirmed that he talked with the [redacted] representative and was assured that THEY would, in fact, pay At that point, I approved the services Following the service provision, I received several invoices After trying numerous times to reach MrW***, we finally connected He told me that although he did get confirmation from [redacted] (***) that they would pay, they were not responding to his invoices and he felt he was "caught between a rock and a hard place." I advised that he could not expect for me to pay just because they were not doing so He said he was just looking to get paid and understood that now he might have to take the "hit." He then confirmed that this would be taken care of and I would not receive any further bills Unfortunately, that was not he case UNTIL my first complaint to the Revdex.com.For MrW [redacted] to now totally disregard the truth is a disservice to his company and to the community he serves I will not allow his selective memory of the truth to slander me or my reputation as an honest citizen and member of the community I was nothing but transparent with him from the beginning til now, including my follow thru with this complaint to the Revdex.com The one item MrW [redacted] is correct about is, I am refusing to pay the bill of $ This is because he told me from the start, prior to service, that the bill was not my responsibility.At this point, I expect a direct apology from MrW [redacted] for his statements about me misleading the business I am also still waiting for the zero'ed out invoice he promisedIf not, I will take necessary action steps to make sure my name is not further maligned by him.Please refer to my initial complaint for further details."When I contacted All Gone in Sept to provide their extermination services at my condo, the owner, Tony W***, told me that the Condo Management company should cover the costs and he would personally contact the HOA and speak to the appropriate personPrior to making an appt with All Gone, I spoke with Tony to confirm that he did, in fact, speak with the HOA and all was good--they would coverI had advised that if the HOA was not going to cover the cost, I would need estimatesThe company provided the service and the tech was fantasticUnfortunately, following the service, I started receiving invoicesI called All Gone immediately, but could not get the owner, Tony W***, to return my call until I was able to reach the scheduling managerAfter speaking with Paul, Tony W [redacted] called me back, told me he was having difficulty getting the HOA to pay him and so he was billing meI explained that per his initial confirmation, I was in no way responsible for the serviceHe agreed and said he would have to eat the costI asked him for a zeroed out invoice to show that I owed nothingHe told me he would have one sentI thought the matter was resolved, even though I did not get the invoice I requestedHowever, I then received another invoice (weeks later)At that point, I sent a certified/registered letter to alert Tony W [redacted] that, barring a zeroed out invoice by the first week in January, I would report him and his business to the Revdex.comI have proof that the letter was signed for and received by All Gone, but I have not heard back from Tony W***The unfortunate piece of this is the owners unwillingness to connect with the customer and his refusal to stand by his wordThe actual service provider for my condo (Gary) has been great and I would stand by his workThe scheduling manager (Paul) was also very helpfulBut, the owner is the one who needs to pull the trigger, stand behind his word and follow thruThat is not happening."