Unichip

This is a reply to your May letter concerning complaint ID [redacted] from [redacted] ***Mr [redacted] contacted us in May for assistance with out of warranty partsasked a series of questions to understand what was happening and make suggestions about the best path forwardSince that time, I have corresponded with him times and still have no answers to some important questionsUnderstanding specific information is critical to correctly diagnosing and resolving electrical components faultsMr [redacted] has contacted us through several different email addresses and we have replied each and every time; however, instead of answering questions we ask to gather information, he starts another email conversation from scratch which moves nothing forwardI have attached some email trails for referenceNobody told Mr [redacted] we were unwilling to assist him or failed to reply to his emails despite his complaint's assertionsWithout information only Mr [redacted] can provide, we cannot quantify the issue is or suggest the best way to correct itThere are too many variablesAs such, we have no way of assisting him without the answers he seems unable or unwilling to provideFeel free to contact me at [redacted] or via email at ***@!unichip.us if you have any questions or comments ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]I am so sorry that this issue has to be resolved through your office. I would like to respond to Unichip's response to your letter: 1) I do not have multiple email addresses, I have only 1 in which have I have always corresponded to Unichip with. 2) I have sent them all the information that they have requested, but I never received the information that I originally requested from them, which was a wiring diagram with color code. I explained to Unichip that I had to have their product disconnected from my vehicle due to the unexpected stalling of my truck in traffic, putting my life and others in danger. I have to date spent over $1200.00 in trying to resolve this issue only to be told I need to take it to someone, to spend more money, for codes. I have told Unichip that I have done that in the past and no codes have come up. I feel that every time I ask question I recieve an answer in question form. I have talked to them on the phone and we don't seem to be able to resolve this issue.  If Unichip would send me the wiring diagram with color codes I wuld be a very happy camper, and we could close this case.Thank You

This is a reply to your 11 May 2015 letter concerning complaint ID [redacted] from [redacted]. Mr. [redacted] contacted us in May 2015 for assistance with out of warranty parts. asked a series of questions to understand what was happening and make suggestions about the best path forward. Since that...

time, I have corresponded with him 13 times and still have no answers to some important questions. Understanding specific information is critical to correctly diagnosing and resolving electrical components faults. Mr. [redacted] has contacted us through several different email addresses and we have replied each and every time; however, instead of answering questions we ask to gather information, he starts another email conversation from scratch which moves nothing forward. I have attached some email trails for reference. Nobody told Mr. [redacted] we were unwilling to assist him or failed to reply to his emails despite his complaint's assertions. Without information only Mr. [redacted] can provide, we cannot quantify the issue is or suggest the best way to correct it. There are too many variables. As such, we have no way of assisting him without the answers he seems unable or unwilling to provide. Feel free to contact me at [redacted] or via email at [redacted]@!unichip.us if you have any questions or comments.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

This letter concerns complaint ID [redacted] by Mr. [redacted].We have tried supporting Mr. [redacted] and are willing to continue doing so. Although it borders on debating meaninglessinformation that gets us no closer to a resolution for the vehicle, in regards to Mr. [redacted]'s latest comments ...1) I do not have multiple email addresses. We didn't say he did; we said he sent emails to multiple emailaddresses here which caused duplication of effort and confusion on all sides.2) I have sent them all the information that they have requested. No he has not. The reason Mr. [redacted] feels allof our replies are in the form of questions is because they are. We have never had sufficient information todetermine a probable fault or come up with a plan of action to help him correct the problem.We've never suggested the he spend any more money. The codes we request can be pulled for no cost at any autoparts store which is what we told him. If Mr. [redacted] spent money trying to diagnose this issue, he did of his ownvolition not because we suggested he do so.I am including the wiring schematic we use which may or may not be sufficient for his needs. This isn't something wenormally provide and using it requires some background which Mr. [redacted] does not have; sending the schematic doesnot imply we will provide that background at no cost; that level of support and training is something customers haveto purchase to become tuners which is not something Mr. [redacted] has done and Mr. [redacted]'s parts are well outside ofwarranty. This is the only schematic we have and we've never been able to determine whether his wiring harnessmatches this one or not because Mr. [redacted] has never provided enough information for us to determine that.This doesn't need to bounce back and forth through the Revdex.com. There is no value added to the extra step and theassertion we're not willing to assist is unfounded. Mr. [redacted] has my email contact information.
Jack F[redacted]
Unichip of North America, Inc.