? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I apologize if it was misunderstood that deferring the program is why the conditions of the Transformation Guarantee were not met Unicity fully understands that circumstances arise that may prevent a participant from completing the program within consecutive weeks and we are happy to work with the participants in these types of situations as we did twice in your case The issue is that in order to qualify for the Transformation Guarantee, all commitments must be met, one of the qualifications is for the participant to complete the week program Our documented records indicate that only of the weeks were completed by you in this program As the conditions of the Transformation Guarantee were not met, a refund was not issued for the portion of the programIt is unclear to us why you feel the refund should be given if all of the conditions were not met We welcome your input on as to why you feel you met the qualifications if you did not complete the program so that we might take another look at your request for a refund.Thank you,Kara M***Unicity InternationalDistributor Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:To answer your question: the guarantee states: If at the end of your week program, you don't experience measurable results OR if you are not satisfied with the progress you've made towards your goals in this program.The key word being OR, I was not satisfied with the progress Unicity needs to stand behind their word and not at their convenience deceived people after the fact Be specific in your guarantee or do as other companies do that want to be correct and fair by putting "clauses," and/or exceptions," in FINE print.Again, I would like my full refund of the program that is due to me Sincerely, [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I apologize if it was misunderstood that deferring the program is why the conditions of the Transformation Guarantee were not met Unicity fully understands that circumstances arise that may prevent a participant from completing the program within consecutive weeks and we are happy to work with the participants in these types of situations as we did twice in your case The issue is that in order to qualify for the Transformation Guarantee, all commitments must be met, one of the qualifications is for the participant to complete the week program Our documented records indicate that only of the weeks were completed by you in this program As the conditions of the Transformation Guarantee were not met, a refund was not issued for the portion of the programIt is unclear to us why you feel the refund should be given if all of the conditions were not met We welcome your input on as to why you feel you met the qualifications if you did not complete the program so that we might take another look at your request for a refund.Thank you,Kara M***Unicity InternationalDistributor Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:To answer your question: the guarantee states: If at the end of your week program, you don't experience measurable results OR if you are not satisfied with the progress you've made towards your goals in this program.The key word being OR, I was not satisfied with the progress Unicity needs to stand behind their word and not at their convenience deceived people after the fact Be specific in your guarantee or do as other companies do that want to be correct and fair by putting "clauses," and/or exceptions," in FINE print.Again, I would like my full refund of the program that is due to me Sincerely, [redacted]