One of our children has lead poisoning. DOH provided us with a list of home improvements. We hired the company Unified for exterior door installations. The door installer had poor craftsmanship, ruined original home molding, cracked the new door frame, the new door frame has nails going through it, wrong screws were used, and the new door had fine hair scratches in it. I sent emails and photos to the company. The door installer told me he does not fix molding and I would have to call Unified to get a contractor to fix the damage, and this is an additional charge to us. I ordered a punch door lock. The door installer told me I would have to get a locksmith to get the punch lock installed; this is an additional charge and expense to us. I requested a lead-safe installation. The door installer haphazardly hung a plastic barrier, further exposing potential lead dust and placing our children at further risk. The date of installation was June 9.
As these hazards were occurring, I was taking photos, calling, and emailing the photos to Unified. We requested to keep the original doors; the worker took the doors with him, and half of our SimpliSafe security alarms were on the doors that were taken away by the installer. The company called in August despite me sending emails in July requesting a manager to come and walk through our home to assess the poor craftsmanship and to come to a mutual resolution. This never happened. I am seeking full reimbursement because I need to hire a contractor to reinstall the doors, fix or replace the original home molding, and replace the cracked doorframe that was installed.
As these hazards were occurring, I was taking photos, calling, and emailing the photos to Unified. We requested to keep the original doors; the worker took the doors with him, and half of our SimpliSafe security alarms were on the doors that were taken away by the installer. The company called in August despite me sending emails in July requesting a manager to come and walk through our home to assess the poor craftsmanship and to come to a mutual resolution. This never happened. I am seeking full reimbursement because I need to hire a contractor to reinstall the doors, fix or replace the original home molding, and replace the cracked doorframe that was installed.