Unified Window Systems, Inc.

This is a revised review. 4 years ago they replaced 9 windows they did a great job. Feb. 2019 they came and replaced 8 windows. They did a good job. On the windows, but they ruined 13 new trex boards on my new deck and chipping 2 tiles in my bathroom. After complaining and going back and forth with phone calls, Dan was very cordial and sent me a check for the damages. I would highly recommend them. They have a good product.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
2/*/
This is a on going issue that I have with unified windows I had siding and a roof done by this company the siding still leaks and it has ruin my basement Every time I call unified windows they have assured me that they will take care of the problem and pay for all damage done by their faulty work I've hade a manager out to my home where he verfityed that there is a problem with the siding insulation and he promised to take care of all damages and fix the problem That was in November of and I still have gotten no where
I would like unified windows to either repair my siding and pay to have my basement redone or give me a full refund for my siding and funds to hire a new contractor to repair my basement
Sincerely,*** ***

Our mission at Unified Windows is to provide our customers with the best products and installation experience at affordable prices. We believe that our customers are the most important part of our business and our goal is to ensure that each one is completely satisfied. Some installations are more difficult than others and may have several factors that contribute to problems on a jobWe are committed to working through these issues and providing our customer with a completed project on their home as if it was our ownI am confused by this continued process from the Revdex.comWe responded that we have a set appointment with the customerWe have an appointment set for the *** of February which was in our original responseWe have been back to this house more than times and have done thousands of dollars’ worth of work to correct a problem we do not believe is actually our responsibilityThe customer has a large awning which was attached to the house prior to the siding being doneRemoving that awning and reinstalling it was not part of the original contract but we will be removing the new siding again (which we have done a few times already) this time removing the awning from the house to install a drip edge on the awning to be100% sure the siding cannot possibly be causing the problem once and for all. We will also be recapping the frame of the basement door also as a precautionary measure since the door is where the leak seems to be coming from. We cannot address any interior issues until we get the leak stopped which we have told the customer on many occasionsI do not understand what more we can do until we go back out on the *** and get this leak stoppedOur company is fully insured for the interior damageOnce the leak is stopped we will either pay for any damages to the interior ourselves or if we cannot come to terms with the customer on what is actually our responsibility we will turn it over to our insurance company to send out an independent adjuster to determine what the damages areEither waythe customer would be covered.Respectfully*** * *** *** ***

Our mission at Unified Windows is to provide our customers with the best products and installation experience at affordable prices.  We believe that our customers are the most important part of our business and our goal is to ensure that each one is completely satisfied.  Some...

installations are more difficult than others and may have several factors that contribute to problems on a job. We are committed to working through these issues and providing our customer with a completed project on their home as if it was our own.
 
We have been working on fixing this customers leak which has been a challenge but we have kept trying. We suspect the issue could involve the foundation but have now scheduled another appointment. We intend to do whatever is needed to stop this leak permanently and once we are sure the leak is stopped we will address any water damage in the basement. Although there was extensive damage to the basement prior to the roof being done, the customer has assured us he knows which damage was old and which is new.
 
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Review: On January **, 2013 I contracted Unified Home Improvements have sentry mitten siding replaced on the left side of my home as well replace 5 inch custom seamless gutters from the front and back of my home. This damaged was caused due to Hurricane Sandy. On February [redacted], 2013 prior to the start date of the work, several Unified workers appeared at my home unannounced and proceeded to drop materials ( i.e lumber) off in my back yard. I did not request or authorize Unified to make such arrangements prior to the start of the work. I immediately contacted Unified and advised them they needed to remove the materials and they appeared yet again unannounced to pick up the materials a week later. On March **, 2013 Unified started and completed the work of replacing the siding as well as the gutters. That same day I contacted Unified because I noticed upon replacing the gutters they damaged the wood surface which attaches the gutters to the home. I spoke with a representative and requested they come back to see the damage and correct their work. The customer service representative advised someone would arrive within a week. No such person ever arrived. I contact Unified several times over the course of 5 months and eventually a [redacted] by the name of "[redacted]"arrived to survey the damage on August [redacted] 2013. Upon his findings he agreed this was damaged done by Unified and he would have someone come within a week to repair the damage. As of today, October *, 2013 Unified has not contacted me nor has any such work been done to repair the damage caused by their negligent workers.Desired Settlement: I would like for Unified to return and repair the damage caused to my home. In addition, I would like an explanation for the lack of follow-up and poor customer service I was provided.

Business

Response:

To whom it may concern,

I would like to begin by addressing the misunderstanding about when materials are dropped off at our customers house. Our contracts clearly state that the supply house does not call ahead with a delivery date of when the materials will be dropped off. As far as the work that is in question, [redacted] has been contacted by our [redacted] who will personally go to the jobsite and address any and all concerns she has regarding her job.He will also arrange to have an installation crew do whatever is necessary to complete the job to her satisfaction. Thank you for your assistance in this matter.

[redacted]

Unified Window Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however the issue is not yet

resolved. Unified has not advised of an approximate timeline for the work to be completed.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On January **, 2013 I contracted Unified Home Improvements to have sentry mitten siding replaced on the left side of my home as well as replace 5 inch custom seamless gutters from the front of my home. This damaged was caused due to Hurricane Sandy. On 2/*/13 prior to the start of the work, several Unified workers appeared at my home unannounced and proceeded to drop off materials ( i.e lumber) off in my back yard. I did not request or agree to such arrangements prior to the start of the work. I immediately contacted Unified and advised that they needed to remove the materials as for there was an impending snow storm and would result in the wood rotting. They appeared yet again a week later, unannounced and removed the materials. On 3/**/13 Unified started and completed the work of replacing the siding as well as replace the gutters. That same day I contacted Unified because I noticed upon replacing the gutters they damaged the wood surface which attached the gutters to my home. I spoke with a representative and requested they come back to see the damage and correct their work. The customer service representative advised someone would arrive within a week. No such person arrived. I contact Unified several times over the course of 5 months and eventually a [redacted] by the name of "[redacted]"arrived to survey the damage on August [redacted] 2013. Upon his findings he agreed this was damaged done by Unified and he would have someone come within a week to repair the damage. This is the 2nd Revdex.com claim I'm submitting for this same issue. My original claim ID# was [redacted] After my initial claim dated 10/*/13, [redacted] ( [redacted]) called me at home to discuss the issue and he subsequently arrived to survey the damage caused by Unified on 10/**/13 at 3pm, he requested I sign a work order - to which I declined because [redacted] could not provide be with a specific date for when the work would be corrected. . [redacted] then sent another individual to my home on 10/**/13 to take photos and measure the gutters for repair. On 10/**/13 I signed a contract change where Unified agreed to replace the broken wood at no additional cost to me. On 10/**/13 the [redacted] "[redacted]"contact me at 12:35pm and advised he would be arriving in 3 weeks to do the repair. As of today 12/**/13 no one from Unified has contacted me or has arrived at my home to correct the damage.

?I would like for Unified to come back to my home and fix the damage they caused

Sincerely,

Business

Response:

Our offices have been closed since 12-**-13 which is the reason for responding now. Let me begin by saying that we have scheduled an appointment with [redacted] for this Monday 1-*-14. [redacted] was previously notified that the aluminum we were replacing as a courtesy was a "special order" and would take several weeks to come in. According to our records we have tried to schedule this repair and left voicemails on her phone.Thank you for your assisstance in this matter.

Review: Unified advertises that house up to 1600 square feet siding is approximately $4000 when unified came to out house they want almost $11000 for a house that is smaller than 1600 sq feet and a single car garage. he states that the website doesnt say anything about removal but I only have siding on the front of the house everything else is going to be covered up. even if the soffits are extra the price does not add up.Desired Settlement: I would like the price that is advertised as I have a split level where only one side is a story and a half.

Business

Response:

We have not done any work for this customer as this complaint was regarding our estimate. Our sales person gave the customer a comprehensive free estimate breaking down each item and showing all discounts. The base price after discounts for the siding was indeed the very same price as advertised. The customer had additional work needed such as the removal and disposal of existing siding and had additional work requested such as decorative siding features and gutters and leaders which are not included in our ad prices. Our mission at Unified is to provide our customers with the best products and installation experience at affordable prices. We always provide a free written estimate that breaksdown every individual price for each item. Our advertised prices are always real and a true sale price without gimmicks or catches. We believe that our customers are the most important part of our business and our goal is to ensure that each one is completely satisfied. This customer received a written estimate at the home, a follow up typed estimate by mail and multiple telephone calls from the [redacted] of our company offering to come out in person and once again go over every part of the estimate. We have not gotten back a response to our offer.Since we only gave this customer an estimate as described above in the most professional and ethical way I respectfully request that this complaint be removed from our public record as it could give others an incorrect perception of our company.Respectfully Yours[redacted]

Review: Back in 2012 I purchased 1 bow window, 5 double hung windows and a sliding window for my kitchen. I was told by the salesperson. No matter what happened to the windows. The company will take of the problem. Don't worry about it.

This past Sunday thru Tuesday it started leaking water due to the snow. I called [redacted] several times. Left messages for someone to call me back. I missed the called twice and I called right back. I was on hold or the

[redacted] was always busy. Today I finally spoke to the [redacted]. He was very rude and unprofessional. He Tried so hard not to book a service call, Telling me hes trying so save me money.asked me if the particular window is below the gutter. I said yes. He said that's the problem. I told him my bow window is also below my gutter and its actually closer to it and I don't have that problem. I got so upset with this individual. I told him I paid almost 5,000$ dollars to installed my windows and now I need repair because of the poor workmanship and he wants to charge me 85$ for someone to come to my house to fix it. [redacted] replied by saying He had other customers who spent 20 to 40 thousand dollars waiting for an appointment. After his comment I totally lost it. I guess I have to spend that amount to get a repair man to my house. I guess my business doesnt mean anything. Very rude and to think I almost hire them again to do my siding and 4 more windows. Ill def take my business some place else. They are horrible.Desired Settlement: Complimentary Service

Business

Response:

I am always disappointed in our company when we fail to please a customer. We are a very large company and have people that can address a situation like this if it is brought to our attention. I have spoken to our [redacted] and asked that he set up an appointment. I think, from reading the customer’s complaint this was nothing more then a misunderstanding. First, the customer obviously was not aware that we have an $85.00 service charge after the first year. Our warranty is the best in the industry since it covers all materials and labor even if a whole new window needs to be made and installed. The only fee is $85.00. This information is written clearly in our contract and our warranty. Second, since we are very aware that certain conditions involving snow and ice can sometimes cause one time problems that never happen again we usually advise a customer to wait before having us out. Since this customer was already upset with a leak and the $85.00 charge, he felt that this was just our way of getting out of doing the repair. As I write this I was just told that the customer had someone else come to his home and caulk the window which fixed the problem and he doesn’t want us to do anything more. This concerns me because the weather has not changed and nothing has dried out which means that any real issue that could be fixed with caulking could not have been done properly at this point. I hope this customer chooses to pay the $85.00 charge in the future and have the repair done under the warranty so he knows it will be done properly.

Review: 2 years ago I spent $20k on new siding, gutters, garage door, and front door. Today I spoke with "[redacted]" about issues I was having with my gutters and front door, and it was just about the worst service I've ever experienced. My complaint involved my gutters that came down after some heavy snow last winter, even though the installer assured me that the new gutters would never be bent, explaining that the new ones were being screwed in as opposed to nailed in, the way they were previously. I simply asked [redacted] about sending someone over to look at it- he immediately became defensive and tried to diagnose the problem over the phone. He said it's not the gutters but the wood underneath, and they could come and do it for $1400. It was very clear from the beginning that [redacted] had no interest in accommodating me. He then began challenging me -stating these service issues were well past the 1 year warrantee. So it's acceptable to have gutters fall off after 2years? But it was his tone that was most inappropriate. He continued to talk over me before I finally gave up. My other question involved my "new" front door that was chipping paint - another thing [redacted] made clear wasn't covered. My request of a service call to at least have someone look at the problem instead of guessing on the phone went nowhere. I am absolutely disgusted with [redacted] and his inability to speak with a customer. I will never recommend Unified to anyone. Nice job [redacted]!Desired Settlement: Repair

Business

Response:

To whom it may concern,

An appointment has been made with [redacted] for Wednesday December *. At that time we will assess any issues [redacted] has regarding his job and proceed accordingly.

Thank you for your assistance in this matter.

[redacted]-Unified Window Systems

Review: I was told buy the Sales Men that the windows in the bathroom would be frosted .When the installer arrived the bathroom windows where not frosted and I was told buy the installer call and they will change them out .The sales men wouldn't not return my phone call the Managers of the office said that he did not put that in the paper work so its my fault .,The sales men sold me something that I didn't not receive .I did not know that he had to fill in .Like all the Contractors they say one thing and give you something else .Desired Settlement: Install the frosted glass that I was told would be installed

Business

Response:

To Whom It May Concern, On 12-**-15 [redacted] signed a contract with us and purchased 10 custom made vinyl windows. The contract clearly states that ‘NONE’ of the windows were to be manufactured with frosted glass. On 1-**-16 the windows were installed and the job was signed off by the customer. When [redacted] contacted us we explained that the contract clearly states that no windows were to have frosted glass, however we are still able to obtain frosted glass for the same minimal cost he would have paid when the contract was signed. I would personally be happy to assist him in this process.Daniel R[redacted]Chief Operations OfficerUnified Window Systems Daniel R[redacted] Chief Operations Officer Unified Window Systems

Business

Response:

To Whom It May Concern, On 12-**-15 [redacted] signed a contract with us and purchased 10 custom made vinyl windows. The contract clearly states that ‘NONE’ of the windows were to be manufactured with frosted glass. On 1-**-16 the windows were installed and the job was signed off by the customer. When [redacted] contacted us we explained that the contract clearly states that no windows were to have frosted glass, however we are still able to obtain frosted glass for the same minimal cost he would have paid when the contract was signed. I would personally be happy to assist him in this process.Daniel R[redacted]Chief Operations OfficerUnified Window Systems Daniel R[redacted] Chief Operations Officer Unified Window Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not sure what the contractor is saying is he going to install the frosted glass with out additional cost to me ? If so then he can contact me ###-###-#### to install the frosted glass

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not sure what the contractor is saying is he going to install the frosted glass with out additional cost to me ? If so then he can contact me ###-###-#### to install the frosted glass

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,

Business

Response:

After personally speaking to [redacted] it was determined that there was a misunderstanding regarding frosted glass on the lower portion of the bathroom window. As a courtesy,Unified will supply and install the frosted glass at no cost to [redacted].Thank you for your assistance in this matter.Dan R[redacted]Chief Operations Officer-Unified Window Systems

Business

Response:

After personally speaking to [redacted] it was determined that there was a misunderstanding regarding frosted glass on the lower portion of the bathroom window. As a courtesy,Unified will supply and install the frosted glass at no cost to [redacted].Thank you for your assistance in this matter.Dan R[redacted]Chief Operations Officer-Unified Window Systems

Review: Bay Window installed has been a problem over the last ten years. Ive been complaining and now the wood is all rotten in the seat on the edge of the window. Unified blames the humidity in my house for the rotten wood but the wood is rotten by the window due to drafts.

Unified also told me I had a lifetime warranty against fading on my front entrance door. The door has faded and they refuse to address.

Unified also failed to honor their advertised wriiten lifetime warranty on their windows and door fading.Desired Settlement: Repair the rotten wood on my Bay window and repaint my front entrance door.

Business

Response:

We have contacted customer and set an appointment to look at both products to see what can be done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unified Window sent a repairman to look at my complaints and more a week ago. I haven't heard from them since. No contact or attempt to resolve these issues have been made since.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My Bay Window right side casement window seal has been compromise and in between the glass shows rust and the glass in between is discolored. Unified advertise a signed lifetime warranty on their windows.

Repair and replace the glass with new seal and argon gas.

Sincerely,

Business

Response:

The customer did not contact us regarding this complaint and I assume is just harassing us by misusing the Revdex.com computer automated complaint site. Below is our response to his most recent complaints regarding this 12 year old job. Now he is complaining about a piece of glass. We fully cover this glass and for the service fee of $85.00 would go to his home and measure the glass, order the new glass unit from the manufacturer and go back to his home and change the glass with the new insulated unit. This whole process would cost $85.00 with no hidden costs for materials or labor. We virtually have the best warranty that exists in our industry or other industries.

Follow up for customer [redacted]

We inspected the jobsite and looked through our files and found the following:

Window problem

The job was completed approximately 12 years ago. The customer had a condensation problem due to high humidity in the house and was sent a letter 10 years ago outlining the problem after speaking to me personally. (These notes are all in our files). The letter explained the need for a dehumidifier in his home.

That condensation problem which was never rectified by the customer has caused the area nearest the interior glass to rot on the bay window.

Door problem

The manufacturers warranty attached to the door when installed explains that the door is painted steel and needs to be waxed just like a car in order to maintain the color. That was clearly not done and over the past 12 years the door has badly faded.

Conclusion

Had the customer called us 8 or 9 years ago with either of these problems we would have reiterated the need to remove the humidity inside the house with a dehumidifier to stop the condensation and we would have reiterated the need to wax the door. At that time the damage to both products would have ceased and there would not be a problem today. Due to these facts neither of these problems are covered and are fully outlined in our warranty.

Good customer service

Because we hold our customer service to a higher standard than most companies we are willing to offer the following options.

The Bay window

If just paying our $85.00 service fee we will purchase a new interior wood veneer, put wood hardener on the rotted areas and glue down a new wood veneer in 2 pieces on the window. Naturally the customer will still need to stop the heavy condensation from accumulating on the glass which will just start to rot the new wood.

The second choice would be to order an entire new bay window which we will charge just the cost of the window and installation and waive all overhead. This price should be about 70% of the price he paid for the window in 2001.

Door

There is nothing we can do to fix the fading of the door. We have no way of removing the door and repainting it and it would probably cost more then what we are offering. The only option would be to purchase a new door. We again will offer that at the exact cost of just the door and the installation which again would be about 70% of the cost paid in 2001.

I would like to reiterate that we have no obligation to provide any service or product in this case and all of our conclusions are covered in our warranty.

Respectfully yours

Review: Placed a order for a bay window on 1/**/2016. For the total of $1808.00 the order would take 5 weeks, after 10weeks they called me to tell me the window was damaged while being transported to their warehouse at which point they asked me if I would like to place another order or get a refund. I chose to get a refund . Til this day I have not got a refund and they are neglecting my call.Desired Settlement: I would just like my refund for the full amount as stated in the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on Aug ** for a storm door. It is now Nov. * I am finally getting it installed. I was told the installation would be between 8am and 4pm and to call at 10 to get a better time. I called at 10 and was told that it would be between 3 and 5. I spoke with [redacted] who said there is nothing they can do and that it wasn't their responsibility to inform the customer of the extended time. I told them I have a previous engagement and there response was to cancel it.

[redacted] was very nasty and was constantly YELLING and SCREAMING at me over the phone and would not listen to my concerns.

I told them I want to cancel the order/contract and they refused to even work on an agreement. They never offered another install date.Desired Settlement: Customer service training for company and a refund to my credit card if I do not receive the product.

Business

Response:

To whom it may concern,

After investigating this complaint, it was discovered that not only was the job completed the same day the complaint was taken but the customer also signed a

sign off sheet" stating that the customer was satisfied with the job and the installation crew. It is outrageous that a complaint of this nature should be allowed. Customer

service is and always will be the number one priorty at Unified Window Systems. Perhaps more time should be spent looking into whether or not the complaint is justified.

Respectfully yours,

[redacted]-Unified Window Systems

"

Consumer

Response:

the complaint was not for the installation crew. the complain was for the customer service in the office. they were rude, incompetent, and useless. they provided false information. I almost missed the install because I was told between 3 and 5 pm and they showed up at 2 something. also after signing off on the work I realized they had damaged the exterior of the door frame. I tried contacting unified but they were closed and will not contact unified again because of the way I was treated.

Business

Response:

[redacted]

Because this complaint is extremely misleading it is imperative that it is understood that after inspecting the installation and signing off on the job, this customer did not speak to anyone at our office to discuss any issues regarding the storm door installation. We are open 7 days a week and if someone calls while we are closed they can leave a message on our answering machine which is checked every morning. This customer did not leave any messages. I will have the repair department contact her and arrange to assess the damages mentioned in the complaint.

Once again, I thank you for your assistance regarding this case.

[redacted]- [redacted]-Unified Window Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have spoken with the business and a resolution was reached.

Was not very happy with the service. The house cane out beautiful but everything in between was a headache they broke my top kitchen window was not going to say anything till I noticed had my screens laying on the ground let my dogs out of the gate because when the man came back to put my screens in never rang the bell to alert us he was there.left all the gates open and two dogs took off thank god they were found a time later. Broke all my solar lights and left the trash from there lunch in my back yard.I was very disappointed to say the least.I could have got the same job done for less by another major company.

Review: Unified came to my house to install a new electric garage door. The first door installed was too big didn't close all the way and could not be loocked. One week later they returned, installed a door that fit, installed the motor and track and then asked me for an extension cord. (The previous motor was hard wired.) The installer then plugged in the motor and told me to call an electrician as I now have a live wire hanging from the ceiling. He stated he can not hook up the wire because he is not an electrician. It is itic that a company can sell electric doors that can not hook up. These people left me with a hazzardous condition and an extension cord hanging in the middle of my garage.Desired Settlement: I want Unified to send a licensed electrician to my home to correct the hazzardous condition they created and compensate me with a reduction in cost of the contract to cover each day I had to take off from work to deal with their incompetence.

Business

Response:

Customer was advised that as per contract, we are not licensed to do any electrical work and he would have to contact an electrician to install a outlet to accommodate the new garage opener that was installed. Customer said he would arrange to take care of.

Respectfully yours,

Review: Purchased 8 double-hungs, 1 casement, and 1 bow windows (all vinyls) to replace all the windows in my house. One of the double hung had a crack on upper left corner. But that's not the issue. The main complaint here is that my original bow window is a five-window bow that all opened in all windows. I specially told the sales guy I want to replace the exact old bow window with the new one since my old one is very drafty. He explained to me that they don't have 5 windows but has 4 windows bow for my replacement. Which I was okay with it. All along my impression of one bow windows suppose to standard that they (windows) all should be opened. But it didn't turn out that way. The sales guy put it in the contract in this term "left,stat,stat,right" which I wasn't mindful of what's that about until the day they installed my bow window. At that time, I explained to Unified installer and manager that all the windows suppose to open not just the side windows. If I wanted just the side windows to open, I would of purchased a bay window instead. It is cheaper than a bow windows and the middle window is wider mainly designed for better view. Addition to that, [redacted] the saleman never even sold or give me a different price if I wanted the windows in the middle to open. I wasn't offer an option for that. All along my impression of bow windows are supposed to all opened. I don't know anyone that has bow windows that only opened on the side. Unified didn't want to hear that. Manager [redacted] said it clearly stated in the contract the middle window are stationed "stat". As a consumer, how I suppose to know what that means since it isn’t in clear English or explained to me. Rather apologizing or work-out with me, Unified just brush me off that they’ll look into it. I tried calling the manager back but no avail each time. It has been 3 weeks since my windows are installed and still haven’t heard back for resolution.Desired Settlement: Replace my current bow with a new bow that opened for all windows. Also, I spent great deal of time, re-spackling and paint the cracks and holes created by the installer so that needed to be done by them.

Business

Response:

I would like to begin by stating that Mr [redacted] accusations are simply not true. We were never advised of a crack in any windows. When I spoke to Mr [redacted] earlier today he said he was not concerned about addressing the cracked frame but I insisted we send one of our technicians out to assess the damage and do whatever is necessary to correct it. An appointment has been made for this Friday.

In addition to Mr [redacted] contract clearly stating that his new window would have 4 lites(sections) he also received both a written estimate an a printed estimate that specify the 4 lites as well as the operations of the windows. As far as his claim that it is standard for all the sections to open, it is simply not true. What is standard throughout the industry is that 2 windows open. The option to have all the windows open was available at an additional charge. As far as a bay window costing more then a bow window that also is not true. Actually if they are the same size the bow window cost less.

When I spoke to Mr [redacted] earlier I advised him that contract was to protect him as well as the merchant. The contract that he signed is very clear and not only states how many sections his new window was to have but it also stated that 2 of the 4 windows were to have stat panels. Unfortunately it is too late to alter the window configuration at this time. I told Mr [redacted] that a new window would have to be manufactured which we would be happy to do at cost.

I am very sorry if Mr [redacted] thought he was getting something other then what is on his contract.

Thank you for your assistance in this matter.

[redacted]- Chief Operations Officer

Business

Response:

I would like to begin by once again clarifying some of Mr [redacted] statements.The bow window that was contracted for is not a stock window. It was measured and custom made for Mr [redacted] house. As far as the clarity of Mr [redacted] contract, it is very clear and extremely ledgible. All of our products come in many styles,colors,screens,hardware,sizes,etc,etc. We offer many different options at additional costs. Regarding the double hung window, I personally told Mr [redacted] that we needed to assess the damage and if a new window was needed that wouldn't be a problem. Unfortunately Mr [redacted] cancelled the appointment that was scheduled for this Friday. We are still willing to address the double hung window but Mr [redacted] needs to contact us as soon as possible.

I will be happy to assist Mr [redacted] in any way I can. I believe the offer to replace the window at cost was a generous one that I hope he takes advantage of.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In response to Unified Windows about the many products and styles they have available, unfortunately, I wasn't offered other than the bow window that Stu Stillman sold me which is based on my original bow window measurement.

The contract that was written up by Unified was not legible as they claimed. It was poorly hand-written and the language used is specifically for Unified purposes. As a customer, I have no idea what's 4-lite, left-stat-stat-right means until the day of the installation. All along I thought I'm getting 4-panel bow window that opend on all side.

If Revdex.com has an option that I can upload the contract, i'll be more than happy to do so.

It is very clear here. Unified Window refused to accept any wrong doing. Their response to Revdex.com of my complaint is just so this case can be closed so they can continue to carry their A+ rating. Again, as I emphasized many times in this complaint, the hung window is the issue or the complaint. Therefore, I will not accept the resolution no matter how many times this merchanct chose to respond.

I want to thank Revdex.com for letting customer like myself voice out my opinions for this merchant.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We purchased 5 bedroom windows from this company within the warranty time frame the windows became defective. When the wind blows two of the windows whistle and keep us up at night when the tempeture drops below freezing ice develops in between the window panes, unified came out once to check for the whistling and said there was no issue, then I contacted them about the ice, they were nasty. When they finally sent people out for the windows they came with just the glass and they aid they were not replacing the whole window the wanted to take apart the window piece by piece and glue them back together, I asked how this would be acceptable to repair the whistling when the whistling was coming from the actual seems where the windows meet, and why the entire window would not be covered under warranty, they became rude and nasty and stormed out of our house the [redacted] on the phone cursed at me and said I was an it. We went back and forth on this for weeks and they still refused to properly redo every window the way it should be properly installed we sent them photos of all the issues and they still gave us the run around. The windows need to be replaced in full to operate properly they easily can order the windows and snap them right into the frames that already existing instead they want to pull everything apart and glue it bac together, I paid for 5 fully operational windows and if they are not working I should be given 5 new windows. they are very nast and difficult to work with the owner actually told me to go * myself it is obvious they do not care about there business relationships or there reputation at this point I feel that I should be reimbursed financially for the cost of the windowsDesired Settlement: I do not trust there work practices and there lack of desire to do a good job, I do not want them in my home and request a full refund, thank you

Business

Response:

Our mission at Unified Windows is to provide our customers with the best products and installation experience at affordable prices. We believe that our customers are the most important part of our business and our goal is to ensure that each one is completely satisfied. Sometimes, but very rarely, one of our products will develop a problem. Our mission when this occurs is to provide the very highest quality customer service as fast as possible. We are committed to working through these issues and providing our customer with a completed repair on their home as if it was our own.

In this case, a few pieces of glass developed condensation between the panes of glass 6 years after the job was completed. This is totally covered by our warranty for the glass itself and the labor to install it. We had the replacement glass manufactured to size and went to the customer’s home to install it. The customer turned us away because they felt they were going to get all new windows rather than just the new sealed glass panels. After convincing them personally on the telephone to allow us to complete the repair another day, the customer did not return any of our calls to reschedule the repair. I am not sure why they have chosen to make the claims they have made in their complaint as I can assure you they are not at all true.

We are still prepared to go back to [redacted]’s house and replace the glass as needed.

Respectfully yours,

Review: Unified Windows installed a custom door and did not installed it properly. It been a year since the installation and they keep promising to come back and they have not.Desired Settlement: Finish the kob properly

Business

Response:

To whom it may concern:During the year 2014 we installed 3 separate jobs for [redacted], which we are very grateful for. All of these jobs were completed and signed off by the customer. One of the jobs was the supply and installation of a double front door which has a very unique construction design. We are currently scheduled to go back to the jobsite next week. At that time we will do whatever is necessary to satisfy [redacted] and we are prepared to take whatever steps are needed to address any issues she may have regarding the door. Our goal at Unified is 100% customer satisfaction and sometimes it takes more then one visit to accomplish this. We are very sorry for any inconvenience we may have inadvertently caused. We are very confident that we will achieve this result with [redacted] and will follow up as needed.

Review: In 5/**, we had our roof replaced, with the main reason being a leak in our kitchen ceiling. This AM, 11/**/13, after last night's storm, we awoke to a flooded kitchen floor, wet kitchen ceiling, and our adjacent breakfast nook, also had a drenched ceiling, pool of water on our kitchen table and very wet floor, a problem we never had before. At this point our kitchen floor tile is drenched, as is our electrical socket on our nook ceiling light fixture. We did call the company, and although they called back, they proceeded to argue with my husband, insisting the house was shingled, when it is all stucko, and we received no satisfaction. They needed to stop arguing and come and see the damage. and repair it, as we spent several thousand dollars in this endeavor.

This is clearly unacceptable, as well as false advertising. It is shameful that we paid a substantial amount of money to have our roof fixed and ended up with a much worse problem than we had before. It is shameful and pitiful. Whatever your company can do to assist us in this problem will be greatly appreciated.

Of course we want satisfaction, but even more than that is their false advertising that will cause other innocent customers to be affected with their poor service. We would like to avoid this as well.

We sincerely appreciate your efforts,

[redacted] and [redacted]Desired Settlement: We want our "new" roof properly repaired so that when it rains we do not have leaks in our kitchen and breakfast nook. or anywhere else, for that matter, We already paid several thousand dollars for this roof that was not supposed to allow leaks into our home.

Business

Response:

[redacted] emailed me and I responded within MINUTES with a telephone call. He already had an appointment set with us for this coming Thursday but I moved it up to Today. The repair is 100% completed. We clearly have the best customer service in our industry and most likely in any service industry. It certainly does not appear that way based on the Revdex.com system that allows any consumer in the heat of anger to file any complaint immediately with no further thought or question from the Revdex.com themselves. The Revdex.com's new policy and computer system instituted a few years ago will force us to leave the Revdex.com if not corrected soon. To our customer [redacted] I apologize that any issue had even arisen in the first place but be rest assured that Unified is always here to act as quickly as possible to handle any issue.

Thank you

Consumer

Response:

Good Morning [redacted],

Thank you for helping us with this complaint. The Unified company did come and "repair" the roof on Dec *,2013 The rep from the company also took pictures, revealing the poor workmanship, gaps in the roofing, as well as our interior ceiling damage of the kitchen and breakfast nook.

Upon speaking to [redacted], the [redacted],he said he would have to review the pictures taken to see the damage on Dec *,2013 .

Upon my calling [redacted] on Dec. *,2013, ,he advised us to get a contractor for estimates on the repair, which would have to be forwarded to him and then to their insurance company.

Therefore, we want to keep our complaint on record and in place until the repairs are completed to our satisfaction.

Thank you again for your time and support,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1/*/2014

Dear [redacted],

Unified has sent employees here twice to repair the leak, but we have yet to resolve the issue of the inside damage. We wish to keep the complaint open until the repair is done to our satisfaction and we are sure that the repairs done to the roof are sufficient to prevent further damage.

Thank you,

1/*/14

Hi [redacted],

. Please do all you can to re-activate our complaint, as my interior ceilings still have not been repaired and we are still not positive that the roof has adequately been fixed, due to our ceilings not being fixed.

Again, we invested a great deal of money to have a new roof placed on our home and almost 7 months later still have wet ceilings and uncertainty as to the integrity of the roof.

Sincerely,

Business

Response:

I just spoke to [redacted]. The comments I am responding to are old. We have been in contact with [redacted], have fixed the leak as far as we all know and have put in an insurance claim to get the interior repairs completed. We are now waiting for the ajuster to contact [redacted] for an inspection. [redacted] has agreed that he is currently satified with our response and actions.

Thank you

Review: This company was supposed to replace my Sandy storm damaged basement door with a door that was the same size. They were also supposed to replace all wood around the door.

The old door was a much wider door. I don't believe the wood was replaced. There is no caulking around the door. I didn't realize that the door was so much smaller until I tried to remove the washing machine that was put into the basement through the old door. I tried to remove the washing machine through the replacement door and it didn't fit. The replaced door is much narrower measuring only 28 inches. I believe my old door was at least 32 inches if not 34 inches.

I called them, they came down and looked at it and said they cannot help me... I paid $899.00 for this door. It isn't wide enough and its not finished.I don't believeDesired Settlement: I would like the same size door put into the 35 1/2 inch opening which should be a much larger door than the 28 inch door they installed. I would also like them to finish the job which should include caulking the door so I don't see daylight through the cracks

Business

Response:

I spoke to this customer for over 2 hours on the telephone only to find out that she wasn’t our customer but her brother was. I then spent another 1/1/2 hours talking to her brother. We completed this door exactly the way it should have been done and exactly to specifications in the contract. To make the opening larger to fit something through the opening would have added hundreds of dollars to the original contract which the customer was not even asking for. Had we suggested making the opening larger, installing a larger door then what was originally there for additional amounts of money we would be rightfully accused of taking advantage of our customers. This customer was perfectly happy with the project until they had an issue with a washing machine which has nothing to do with our company or the work done.

Review: I ordered a door with Unified on January **, 2014 and a contract change was made a week later . Initially my contract indicated that completion date should be around 3-**-14 but if there is a contract change it will delay the project. Two and a half weeks prior to the completion date I received a telephone call stating that the door is not available and that I would have to choose another door in which I signed the contract change as I was informed that the door will he rushed as I was not notified sooner that the door was not manufactured in fiberglass.

On today I received a call stating that the door will be ready at the end of the month which is approximately 12 weeks after the initial meeting and contract signing with my [redacted]. Now I'm being told that I could have cancelled the order when initially I was informed that the order could only be cancelled after the first few days via certified letter and I should have cancelled instead of signing a new contract .Desired Settlement: I feel that Unified should adjust my bill or refund my deposit, as this error was made on the company's part. I don't understand why would they not know two - three weeks prior to completion that the door is no longer being made and causing a big inconvenience to the client. Now I'm being told that I could have been refunded once I was notified t hat the door was not available and at the time that wasn't an option that was offered to me. I was informed that I had to do another contract change.

Business

Response:

To whom it may concern,

Several contract changes were needed to clarify the door style and glass caming color of this job. Each contract change clearly stated that the completion date of the original contract would have to be extended.We are very sorry for any inconveniece this has caused [redacted]. We have also arranged for [redacted] to receive a $100 credit towards the balance of her job. [redacted] will also receive a call by the end of the week to schedule the installation of the door. Thank you for your assistance in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

[redacted]'s door was installed on Saturday 4/**/14. Upon completion of the door the customer signed a "sign-off sheet" that states that all the work was inspected and found to be satisfactory. According to the contract the door should be fiberglass which would be textured and the stain color should be Dark Mahogany. I will have the [redacted] of the company contact [redacted] to schedule a field inspection to inspect the door tp make sure that everything is correct as per the contract. If not we will be happy to replace whatever is needed to make sure that the door is correct. Thank you for your assistance in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,