Unifirst Canada Ltd

Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We at UniFirst Canada Ltdsincerely apologize for the service failure which you experience recentlyYou have been a loyal customer for the past eleven yearsWhat should have been a simple process, we regrettably, failed to uphold on our philosophy of Customers For LifeThis is clearly not a reflection of the type of service we are noted forFor this again, we sincerely apologize We will contact you immediately to discuss necessary billing arrangements

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will not be meeting with them as there was plenty of time to remedy this and they have failed in regards to this and we have spent too much time dealing with this company's deficiencies.Yesterday they tried to invoice dollars more than what was due, again We have arranged already that UniFirst's last day will be the 8th of august when they will receive their property back The final invoice must be brought to site as we will not agree to anything without it being a signed invoice, due to the continuous overcharging and incorrect invoicing that has been ongoing for several months Sincerely, [redacted]

July 25, To Whom It May Concern, RE: Revdex.com Response ID # [redacted] I have received your letter of concernIt is very clear you are extremely frustrated in the level of service we are providing in regards to your uniform programI sincerely apologize for this frustrationAfter reviewing your concerns, I sincerely believe all noted concerns are reconcilableI would personally like an opportunity to review the program with you, clarify how you can optimize the value of the program, and rectify all your concerns immediatelyThere is nothing I see that can't be rectified immediatelyWe at UniFirst Canada Ltdstand by our service guaranteeIf I can't resolve your concerns to your satisfaction, you are released from the contract without penaltyAll UniFirst property must be returned in usable shape [redacted]

July 25, 2016 To Whom It May Concern, RE: Revdex.com Response ID # [redacted] I have received your letter of concern. It is very clear you are extremely frustrated in the level of service we are providing in regards to your uniform program. I sincerely apologize for this frustration. After reviewing your...

concerns, I sincerely believe all noted concerns are reconcilable. I would personally like an opportunity to review the program with you, clarify how you can optimize the value of the program, and rectify all your concerns immediately. There is nothing I see that can't be rectified immediately. We at UniFirst Canada Ltd. stand by our service guarantee. If I can't resolve your concerns to your satisfaction, you are released from the contract without penalty. All UniFirst property must be returned in usable shape. [redacted]

Initial Business Response /* (1000, 5, 2016/05/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We at UniFirst Canada Ltd. sincerely apologize for the service failure which you experience recently. You have been a loyal...

customer for the past eleven years. What should have been a simple process, we regrettably, failed to uphold on our philosophy of Customers For Life. This is clearly not a reflection of the type of service we are noted for. For this again, we sincerely apologize.
We will contact you immediately to discuss necessary billing arrangements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will not be meeting with them as there was plenty of time to remedy this and they have failed in regards to this and we have spent too much time dealing with this company's deficiencies.Yesterday they tried to invoice 500 dollars more than what was due, again.  We have arranged already that UniFirst's last day will be the 8th of august when they will receive their property back.  The final invoice must be brought to site as we will not agree to anything without it being a signed invoice, due to the continuous overcharging and incorrect invoicing that has been ongoing for several months.
Sincerely,
[redacted]