Uniforms Etc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the business owner is not telling the truth. I am happy to forward BBB the emails. I emailed the seller about the issue and asked what my options were...exchange or refund. I didn't demand a refund, I asked if that was an option. The owner said in and email she would exchange the tops for the same one or a different brand. Once I brought the items in she changed her mind and decided to exchmage one top and talk to the manufacturer about the other top. The tops were not dirty, I washed them after I wore them. The top may have smelled from sitting in my car, but this means the tops absorb odor so this isn't a good quality for them to have. I disagree with her using the word harassment. I have responded to her emails and kept her updated as necessary. That is not the definition of harassment. That is the definition of communication. She has now said that she is exchanging out the other top. I will no longer shop here and I will pass the word around not to shop at her store. This is the worst customer service I've ever experienced. In the 13 years of my career I've never had problems with scrubs. I still have scrubs that are 13 years old look brand-new. While I am thankful that she is finally changing out the other defective top I don't appreciate what it took. Hopefully this is a learning experience for her and she learns how to treat her customers with honesty and respect Regards, [redacted] ***

From: Uniforms EtcDate: Mon, May 15, at 12:PMSubject: Complaint ***To: "***" Dear Revdex.com,In regards to Complaint ***, this customer purchased her scrubs back in December. She contacted us
in late March or early April and told us she was having an issue with her scrub tops and wanted a refund. I told her that we had a return policy but that if she wanted to bring them in I would take a look at them She finally brought them to the store in late April or early May and still wanted us to refund them. After looking at the scrubs, I could tell that her issue was from wear and tear - not a manufacture defect. At this point, she had worn the scrubs for months. And the issue with the scrub tops was in the same spot on both topsShe would take no responsibility.I decided to give her a new scrub top for one of the tops. I told her that I would contact the manufacturer and let them take a look at it. The shirt she gave me was not even clean and it smelled. Anyway, I talked to the manufacturer and because of the length of time that the customer had the scrubs, and the type of issue she was having, they did not feel it was their problem. I agreed with them and let the customer know Unfortunately, this did not make this customer happy as she continues to take no responsibility. So she contacted you and continues to harass me about the problem. I have since sent her another shirt so she has been fully compensated at this point even though I really don't feel like I needed to do this. At this point, I just want this to go away.We have sold 1,000s of these particular scrub tops and pants and have had only a few issues. These scrubs continue to be our top seller. Obviously, there is no way for us to know what she did in the scrubs for months prior to bringing them to us. We have had a few manufacturer issues which is with any product, especially when you sell 1,000s of them, and our policy is to replace these no questions asked. I'm sorry that she felt the need to contact you.*** ***Uniforms Etc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: the business owner is not telling the truth. I am happy to forward Revdex.com the emails. I emailed the seller about the issue and asked what my options were...exchange or refund. I didn't demand a refund, I asked if that was an option. The owner said in and email she would exchange the tops for the same one or a different brand. Once I brought the items in she changed her mind and decided to exchmage one top and talk to the manufacturer about the other top. The tops were not dirty, I washed them after I wore them. The top may have smelled from sitting in my car, but this means the tops absorb odor so this isn't a good quality for them to have.  I disagree with her using the word harassment. I have responded to her emails and kept her updated as necessary. That is not the definition of harassment.  That is the definition of communication.  She has now said that she is exchanging out the other top. I will no longer shop here and I will pass the word around not to shop at her store. This is the worst customer service I've ever experienced. In the 13 years of my career I've never had problems with scrubs. I still have scrubs that are 13 years old look brand-new.  While I am thankful that she is finally changing out the other defective top I don't appreciate what it took. Hopefully this is a learning experience for her and she learns how to treat her customers with honesty and respect 
Regards,
[redacted]