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Uniglobe Golden Empire Travel

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Uniglobe Golden Empire Travel Reviews (4)

I am rejecting this response because: I am not disputing British Airways' rules regarding the validity of the tickets What I do question iswhy Uniglobe did not remind us of the impending expiry of our tickets or, given that we had two unforeseen and legitimate reasons for being unable to travel, we were not offered travel protection insurance on our ticketsAs a full service travel agency, this is the very least one would expect Uniglobe should reconsider their obligation to us as a client

This is hard to understandMr*** initially falsely accused us of canceling his ticketThe accusation was crystal clear, and totally false, we canceled his ticket! Now, after two years, and two cancelations, he wished he bought insurance? We offer insurance, but very few buy it for air tickets because they can be re-usedIF you follow the rules
We offered insurance, and the re-booking solutionsI'm so sorry about the health problems and loss of the ticketBut to blame it on us at this point is just un-conscionable

I am rejecting this response because:
I am not disputing British Airways' rules regarding the validity of the tickets.  What I do question iswhy Uniglobe did not remind us of the impending expiry of our tickets or, given  that we had two unforeseen and legitimate reasons for being unable to travel, we were not offered travel protection insurance on our tickets. As a full service travel agency, this is the very least one would expect.  Uniglobe should reconsider their obligation to us as a client.

Ms. Carmona: Thank you for reaching out on this matter. I’m so sorry for the health issues that caused the [redacted] to have to cancel and certainly sorry that the British Airways tickets have expired. I can tell you with 100% certainty that we did not cause the tickets to lose value. The first...

time the [redacted] changed the ticket we handled the new booking. The ticket was cancelled and then rebooked on December 16, 2015 for travel in March of 2016. Just like the first time they canceled, they called before the March trip to tell us they had to cancel the trip. We canceled before the departure date. If we did not cancel the trip before the departure date, the ticket would have lost its value. Canceling the trip when they knew they could not take the trip did NOT cause the ticket to lose value, instead it was the mechanism that allowed the ticket to retain value for a year. The tickets expired December 16, 2016. Just like the original tickets would have expired one year after the date of issue, the exchanged tickets expired one year after issue. When the [redacted] tried to use the tickets after the expiration date they were correctly told the tickets had expired. They were never told by British Airways that Uniglobe Travel caused their tickets to be worthless. It was missing the expiration date that caused the tickets to become worthless. We understand the airline rules can be hard to appreciate. For that reason we did try to ask British Airways to make an exception for the [redacted]s. Unfortunately they were not willing to make an exception. The ticket had been expired for over two months and had already been exchanged one time. The [redacted] followed the airline rules when they canceled the first trip and they made arrangements right away to use the value of the ticket. When they canceled the second trip they waited more than a year after the ticket was issued and missed the deadline for re-using the ticket. We did try to help, but the airlines rarely make exceptions for missing the deadline by two months. I’m so sorry we couldn’t make the airline change the rules, but Uniglobe Travel is most certainly not responsible. Please let me know if you have questions or concerns.   Thank you,   Ray   Ray W. Watson President Uniglobe Golden Empire Travel

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Address: 9201 Camino Media Ste 220, Bakersfield, California, United States, 93311-1376

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