We received a letter from the above couple and we responded to them. We included a copy of the signed registration card and bill they were given at checkout stating the room rate. We explained that our rates change based on occupancy. The $79.00 rate was our best rate at the time they...
made their reservations. We also quote our best available rate when booking any reservation with our guest. Had we known when at the time they made the reservation that they were AAA members we would have been happy to check to see if that 10% discount was available during their stay. We never like any of our guest to be unhappy. We do try to always resolve any issues but in this case we feel they were not over charged. Unfortunately it is never good to assume a rate will be the same as the previous year or online. We value our guest and strive to make each and everyone happy.
We received a letter from the above couple and we responded to them. We included a copy of the signed registration card and bill they were given at checkout stating the room rate. We explained that our rates change based on occupancy. The $79.00 rate was our best rate at the time they...
made their reservations. We also quote our best available rate when booking any reservation with our guest. Had we known when at the time they made the reservation that they were AAA members we would have been happy to check to see if that 10% discount was available during their stay. We never like any of our guest to be unhappy. We do try to always resolve any issues but in this case we feel they were not over charged. Unfortunately it is never good to assume a rate will be the same as the previous year or online. We value our guest and strive to make each and everyone happy.